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November 2023 by Cindy Jones
Alana was a great help to me today.I had not been able to use my debit card & did not know why?Alana is patient, a good listener & helped me reach a solution?
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November 2023 by Jaswir Deol
All staff are all so polite. Services top grade!! Smiling all the time.
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August 2023 by Daven Rosener
Ashley has always made things easy. Glad to have her as our banker and WAFD as our bank!
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July 2023 by Mark A. Snyder
I went to numerous banks in the area just to get a couple rolls of quarters. Some were courteous and some not so courteous. Not one bank I visited would entertain me. Said I needed an account to get quarters. Came here to WaFd bank and right away was greeted with courtesy and respect. I asked the gentleman if I can get quarters. He replied, “sure no problem sir. How many did need.” To my surprise after driving around to different banks to get quarters, I finally found one that would. I just wanted to wash my clothes before heading back to Guam. Thank you.
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May 2023 by Kit Z
Do not do business banking here. Over 30 minutes to get change for a business in downtown Seattle. They do not use automatic counting machines. Staff are slow and unavailable. Please go to Bank of America or any real bank with competent employees
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September 2022 by Sara Emily Koelsch
Yesterday Alana really helped me out!! I needed change for a business. She not only helped me with a smile, she concisely counted all the change out to me. I appreciate this, excellent customer service.
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September 2022 by Chris B
Remedial.Update: still remedial.
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December 2021 by oscar cortinas
Always great customer service , my mother and sister been with the WaFd bank for over 20 years. Myself only 2 years and I got hooked with the great personal service. Specially Mrs Claire and the wonderful staff. I do miss the some of staff that have gone to Rainer WaFd . But all in all great bank. Thanks ? WaFd bank.
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June 2021 by Brandon Na
Modern. Convenient. Great customer service.
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February 2021 by Tinna Lacey
Lobby is closed to the public. Posted in window is phone number to call if you need teller service. They come to you. Or use the ATM. If you need a drive through service they have also posted in the window the addresses of three locations you can go to.
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November 2020 by Jay Yager
Best customer service ever!!!
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June 2020 by G K
Always enjoy coming into this branch, call for questions and get fast service. Jami and her team are always very welcoming!
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January 2019 by Ronda Tomlinson
Love this team, great customer service and mortgage lending knowledge is outstanding!
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June 2018 by Lisa Leelee Ramos
It's a Beautiful place and I love living here.
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May 2017 by Mike Olden
I have worked with Jami Wilson and her staff at the Federal Way branch of Washington Federal for over 30 years. I have seen many Washington Federal staff members begin their careers at this location and move on to manage other branches or assume other positions within Washington Federal. I recommend Jami and her branch to anyone looking for an excellent banking and lending experience.
