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February 2024 by Gigi Leque
I worked a long day today , it started by me, snapping my windshield wiper on a frozen windshield, and then discovering my headlight was out. I worked early and got off late taking care of patients. When I was done for the day I ran out to the Ferndale O’Reillys. There I was helped out by a a man who was not only kind and knowledgeable but a professional named Jess. Jess not only put my windshield wiper on but also my headlight. I can’t say enough good about the treatment I was shown. Thank you Jess again for such knowledge and help.
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February 2024 by Ben French
Quick easy parts on hand
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February 2024 by Christopher Larson
Super awesome. Definitely had some issues with other staff but brie and jess are my heroes. Came in with a busted headlight and they helped me through the whole setup with a new assembly lights, and fuses. Those two wonderful people made my day today and possibly week. I also learned lots from them while they brought a sense of comfort and friendliness. 10/10 forgot to buy turtle wax and will gladly take the excuse to come back.
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February 2024 by Christian Perez
Had what I needed and got it for me quick. Good service
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January 2024 by Zach
Avoid Tysen at all cost!Asher and the others are stellar and know what’s going on!Story had everything I needed last weekend when I came in 5 times for parts on a project I was working on.Thanks again everyone (except Tysen)
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December 2023 by Andrew Weeda
They were great! Jess helped me out. Got my battery figured out. Tested my alternator. All the things. Let me use their tools to change the battery. Check them out for you car needs.
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December 2023 by Rob Smith
I stopped by here on December 8th because I had a couple dashboard lights come on. The battery light and the ABS light. So I thought I'd stop and ask for a diagnostic test. I was told that since it was the battery light, he wasn't going to do a diagnostic but he would check the battery. He checks the battery, says it's good, and asks me to start the car to see if the lights still come on which of course they did not. He said everything was all good and sent me on my way. Yesterday, my car broke down right near a busy intersection, in the pouring rain. Long story shorter, I just paid $200+ to have someone come look at my car to find out the battery's no good. Only good thing is that the price of the battery is included in that $200+. I DO NOT recommend stopping at this store.
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November 2023 by Daniel Fernandez
I went in just around closing time and the assistant manager Dom was so amazing. I told him I had some concerns with my suv that I had given it a tune up along with changing the valve cover gasket and that it was running hot. He asked me a bunch of questions and asked me if he could look under my hood. He tested my temp sensor and it checked out good. In the end he told me I did a great job and he was sure my jeep would go great going across country and back. Wow Dom, I was blown away! This by far "THE BEST" customer experience for me ever!. He was very knowledgeable and effectively met all my needs! Thank you Dom at Ferndale Oreilys?
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November 2023 by Tom F
Jess is very friendly and professional. He ensures you get the right parts and supplies or orders them if necessary. He'll go through everything with you after assisting with an OBD-II check.
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October 2023 by Mama Pearl
I just need to say....how grateful I am to this awesome crew....Jess, Asher and Tysen. What a blessing they were for this old lady who was needing some help. Their kind customer service was beyond helpful and they were professional.Their management needs to take a moment and ponder how blessed THEY are to have such wonderful gentlemanly employees. Best customer service ever!!
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August 2023 by Anthony Marra
Great service. Greg was extremely helpful and friendly.
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August 2023 by Mitchell Michael Mckeon
I have had better customer service at a homeless person's house and I have that Ferndale O'Reilly's. I need to teach their employees customer service and appreciation. If it wasn't for us they wouldn't have a job..
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July 2023 by Michael Grogan
Ferndale, WA 7/19/23. Excellent customer service. Asher was working the counter. I asked about the alternator testing. Helped with testing the alternator promptly. Found out battery was bad and got me squared away with a new one, installed it and got me back on the road in less than 30 minutes. Well done!
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July 2023 by Kina Loft
Amazing crew every time I go in decorate for a vehicle fix they know right what to do. Everyone there has helped me at least more then once. They all know what I need when I ask for help, when I don't know what I need. A+ these employees all really seem to love there job! Thank you everyone here.
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May 2023 by lauren martin
Greg is such a nice guy and went extra out of his way to help my family! Thank you.
