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December 2023 by Kina Loft
Love everyone here! Such kind people hard workers.
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October 2023 by JP Marx
This RiteAid in Ferndale is an excellent store, with all staff helpful and personable, especially all pharmacy staff. They're caring and glad to answer questions. However, the regional support for the pharmacy (this means Steve, who was there on 9/27/23) needs improvement. The refrigerator nearly overflows with meds; the telephones (crucial to their services) are old and need to be upgraded; and phone rests, again which are crucial for comfort, are not provided! Ridiculous! The staff deserve much better support.
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August 2023 by Tracey Stich
Amazing staff, even when things are busy, the staff usually always do their best to take care of each and every customer the best they can.
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June 2023 by Colleen Marie
The pharmacy has been GREAT with prescriptions. Very nice staff.
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May 2023 by J Bizzle
Just echoing all the reviews. Went to go pick up a prescription, had a goodrx info for a better price, "oh I'm sorry it'll take 20 minutes, we have to reject it and rebill it". Um, that's a first. I've never seen a pharmacy freeze, no line and take an additional 20 minutes to process a different "insurance info", usually it takes 1-2 minutes or less and it's usually done while you're standing there. When pressed further why? "There's ppl in front of you!!!". Where???? Definitely taking my prescription somewhere more reliable and less attitudy. Pathetic customer service!!
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April 2023 by Chad Moth
Called for a simple question and was met with a disinterested rude employee who clearly did not want to be there. I hope rite aid pays their employees better so they will care more about being at work.
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April 2023 by Mamma Jesus Freak
Some employees are extremely rude, some are very nice and helpful. The rude employees though, they ruin a good store.
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March 2023 by Laura L.
Pharmacy here continues to be pretty much perfect. There is a busier pharmacy down the road so this one never more than one person in line in front of us! Love it! Helpful pharmacists always!
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February 2023 by William R.
I came in to get a prescription filled and they already had the order from my doctor and nobody else was waiting. The wooden faced pharmacist told me that it would be over an hour wait to get my prescription filled. This makes no sense! Why not take the few minutes to fill a prescription for somebody who is standing alone in front of you. Why force me to make an extra trip?? Not very good customer service. The only reason the rating isn't lower is that there is seldom a line here....I guess because most people avoid this pharmacy.
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January 2023 by Alicia “BabyGSunshine” Culbertson
If you need to use a washroom in an emergency need to ho basis do not fill scripts at this rite aid. They will tell you washrooms available for workers only watch u struggle and get mad if you lose control of bladder in store
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December 2022 by Whitney Winters
They don't care, won't answer the phone, won't notify you of your prescription is ready, gives incorrect information. Avoid the headache. If I could give them negative stars I would
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November 2022 by kate hull
Always have great experiences when I go there. Customer service is great, very helpful and friendly. I like their text messaging service cuz I forget about picking up my scripts and that helps remind me. Prices are fair too, they have lots of sales going on all the time.
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November 2022 by Teresa Halfacre
Had the same prescription for two years and the pharmacy continually doesn’t refill it in a timely way. Same issues every other refill where I have to call in and tell the pharmacist the same story to get them to refill. Then they tell you it will be ready same day but it isn’t. So frustrated, and it is affecting my health this time!
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October 2022 by Sage
The prices inside the store are not good, so I've only ever gone here for prescriptions. Unfortunately they are having a hard time keeping pharmacists or pharm techs employed here, I'm guessing due to internal conditions or overworking. Every time I get my meds it's someone new, someone very stressed and busy. The waits in line are just unreasonable, like cars lined up out of the parking lot or 10 people lined up in the store unreasonable. I wanted to change to the new pharmacy across the street but unfortunately my insurance won't work there :(
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July 2022 by Rachelle Limbeck
Ridiculous, I called and refilled my birth control here. They said they would fill it and have it ready next day. I go to pick it up, they said they sent it to the sunset pharmacy. That's not where I said I needed it filled! I took an Uber to pick it up for nothing. Then they say they can call and cancel it and refill it at this one, but as soon as they do they tell me "oops! We are out and won't have it til Monday!" I'm out TODAY, people! Super frustrating pharmacy
