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May 2024 by Nicole Kinley
I had a mobile check deposited on April 8th & it is now the 11th , the funds are Still not available!! I am closing my account at this bank. Unbelievable that it’s been 4 days and it’s 5pm so it’ll be going on 5 days they’ve held my money. This is the ABSOLUTE WORST BANK IVE EVER Dealt
The gentlemen at the Ferndale branch were kind and said they would try to help, but obviously they couldn’t do anything to make my funds available.i NEED GROCERIES, gas, & numerous other things.DO NOT OPEN AN ACCOUNT AT THIS BANK!!
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May 2024 by J M
Literally the worst bank in the county. Came in to cash a check because I didn't really have a choice. TERRIBLE CUSTOMER SERVICE! If I could give less than a one star review I would. Awful! Shame on u guys
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May 2021 by Adam Rishel Sabet
I love the personal service at this branch. I actually live in Bellingham but I drive to ferndale whenever I need to take care of business in person. Brian, the bank manager, goes above and beyond to solve issues that I am having with my online account.
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April 2021 by Larry DeSanto
Exceedingly POOR communications and customer service. Incredibly incompetent and unhelpful. I would recommend any OTHER financial institution
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April 2021 by Larry D.
In 50 years of banking - both as a customer and a bank officer - I have never encountered such a disappointing and frustrating organization. For no valid reason (they could not even come up with a plausible fairy tale) they claimed to have "information leading us to believe the check may not be paid". The checks were payable to me - some were issued by multimillion dollar companie. After TWO months, all the checks cleared long ago, but US Bank will not release my $5,000+ deposit. Don't know if they are just incompetent or actually malevolent. At any rate, please be advised US Bank is NOT someone you want to do business with. If a simple checking account can go this wrong, I shutter as to what disasters could befall even a slightly complicated transaction.
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September 2020 by Faith
No drive through
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March 2020 by Justin Kim
People at the front desk were very kind and helpful.
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July 2019 by Don K.
What a waste of time. Spent 45 minutes to accomplish nothing. Felt like I was having a background check for a cashier's check even though I have money in two other accounts. Then wanted to wait for another unspecified amount of time for another teller. Not happy
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January 2019 by M.K. K.
Moved my money after 14 years. The banker was unwilling to reverse a $5 fee for having under $300 in an account then charged $30 NSF when there wasn't enough funds to pay the $5 fee. What a scam. So I pulled $100k from my other accounts. Terrible. Bye bye customers.....wave slowly as we all trickle out the door.
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August 2018 by Steve M.
Do not accept checks from this bank. Thay will not let a small business cash them if the bounce. They expect the small business to put it through again and pay a fee again when it bounces. They refuse to cash there own check even if You enter there bank with there Check. THEY WILL NOT HONOR THERE OWN CHECKS horrible bank
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August 2018 by Linda Craver
Bad customer service . Unable to contact locale bank
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December 2017 by maninder sangha
I really like service
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November 2016 by K Johner
These guys are fun! Very hometown feel, and always able to help me with my business needs. I feel like Norm walking into Cheers (for those of you old enough to remember...)
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September 2015 by kaitlin hutchins
I dealt with the manager at the location and he was extremely rude, had an attitude, and didn't do a great job explaining things. All of the other employees are awesome!
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August 2014 by Bill “iamdanerd” Boling
Customer service seems to be lacking here...
