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May 2023 by Susan S.
First. The movers didn't want to disassemble anything- yet this was part of their services. Second, they left behind a box. Third, I specifically set aside items to NOT take and they took some of them. They seemed surprised and dismayed that they actually had to package delicate items even though I paid for this service. Definitely complained. They left behind box and packing garbage. As another reviewer noted, the furniture was not wrapped at all when put on the truck. My ex boyfriend packed better than that when he helped me move. Rod was impossible to get hold of and failed to follow up after the pick up. I have moved internationally and have tried to contact this company by phone and by email. No response. I finally got someone today- only to be sent to voicemail. Based on other reviews, I'm scared to see the condition of my goods when they get here. I am so unhappy. I have no idea what the final cost will be nor when my stuff will arrive. errrrgggg...
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April 2023 by Kathryn A.
FIRST, THIS IS NOW COLEMAN / ALLIED!!! So please note that Coleman is no longer associated with American Van LinesIn my life time, I've made 2 in state moves, 2 cross state moves and 2 international moves. I'm not moving this time, but was widowed last year, and am now in the midst of a huge downsizing.I needed to have packed in Olympia, then shipped to my nephew and his spouse in Glendale California. EVERY contact I have had with Coleman/Allied has been wonderful, from the person who came to do a walkthrough to see what was going, and give a written estimate, to the scheduling staff, payment staff, packers and delivery persons.The normal procedure is to give the delivery people a cashiers check before they unload at the destination. Of course, in this instance, I was not going to be receiving delivery, so I chose to prepay by credit card, as an extra protection against any problems. Yes there is a small fee for paying by credit cardThe packers were at my house on time on Tuesday last week, having phoned about a half hour out as I had asked for. The two men would friendly, courteous, and respectful of both me and what they were packing, which included packing very expensive fine crystal, breakables that had belonged to my great grandmother, valuable artwork, an antique Edison wax cylinder player with a box containing over a dozen original was cylinders, a massive Minton china services, plus a number of other things. They completed all the work and left about noon. The next morning I received by both voice and email, that after weighing, I had been overcharged and would be receiving a refund for the overpayment. Saturday, both I and my nephew were notified that delivery would be made the next day, Easter Sunday. Sunday afternoon my nephew phoned to say that they had received everything in perfect condition, also by respectful, courageous movers.At no time was I out of contact with Coleman through this entire period. THE REFUND FOR OVERPAYMENT. That's already been credited back to my credit card.Please disregard previous negative reviews, as I truly believe they had nothing to do with Coleman, but with their former association with American, NOT ALLIED.
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September 2022 by Tiffany Brooks
DONT BOTHER WASTING YOUR TIME! THESE PEOPLE ARE CROOKS AND LIARS! STARTING FROM THE OWMER TO THE MAN THE RECEIVES CALLS! THEY BULLY YOU AND LIE WHEN YOU CONFRONT THEM. WATCH IT COMING. IF YOU WANT YOUR THINGS TO BE DELIVERED AND NOT TAMPERED WITH DO NOT CHOSE THIS COMPANY.
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March 2022 by Jamie R.
I canceled my move because their staff is disorganized and incompetent. Could not get the facts of my move correct (date, locations, help I would need day of move). After five attempts of speaking with staff (and them promising my information was saved) it was like starting from scratch every time. Confidence is gone. Read these reviews after I cancelled and feels like I a dodged a bullet. I definitely don't recommend.
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December 2021 by Simmy K.
do not use! gave me a firm estimate from wa to ca but neglecged to inform me of another party, berger transfer & storage in orange county.
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November 2021 by Tiffany Daniels
DONT BOTHER WASTING YOUR TIME! THESE PEOPLE ARE CROOKS AND LIARS! STARTING FROM THE OWMER TO THE MAN THE RECEIVES CALLS! THEY BULLY YOU AND LIE WHEN YOU CONFRONT THEM. WATCH IT COMING. IF YOU WANT YOUR THINGS TO BE DELIVERED AND NOT TAMPERED WITH DO NOT CHOSE THIS COMPANY.
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September 2021 by L W.
Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents' house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.
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September 2021 by John G
This company is beyond ghetto has no respect for their neighbors, no wonder they had to move because the landlord hated them....
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October 2020 by Jane W.
I had some good interactions with this company so I am giving it the one star. Unfortunately, they failed to number/tag some of my boxes and those boxes and only those boxes were lost. Those boxes also contained the most expensive items. So it seemed to me like foul play. I wish I'd seen these reviews before using them. I guess I know why now. Also, they contract out to non-union people so I had to either have an almost 80 year old carry things up the stairs for me or let a guy with a broken knee carry them upstairs. I told him he should get workman's comp and he said that was "not going to happen" in this situation. There were other terrible aspects (scratched, broken items etc.) that I only realized after they dropped the stuff off and I signed on the dotted line. Bad experience. Use another mover if you can.
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September 2020 by Joe michaels
This company is beyond ghetto has no respect for their neighbors, no wonder they had to move because the landlord hated them....
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June 2020 by Bryan Moreno
First of all, the only reason I’m giving this organization a 1 star review is because it’s the minimum required to leave a review. To say that I am disappointed and frustrated from the lack of quality customer service support would be an understatement. I am active duty military and recently moved from Virginia to Washington and have been trying to get in contact with this company for about a week now and after countless attempts at calling I finally got so frustrated that I drove 45 minutes to the location listed on the internet. When I arrived , I expressed my frustrations with the desk clerk and she informed me that the number I was contacting (listed on the confirmation email that I received and on Google) is incorrect. So , for the company’s inability to provide accurate contact information I have to suffer the burden and inconvenience. I had an anticipated move in date at a residence that I now have to push back and change my lease move in date because of this company’s lack of communication skills (which I also left voice mails with my contact information for them to call me back) and customer service. If I could leave zero stars I would. I would not recommend this organization to any Military service member (not that we get the option the Government coordinates that for us ) nor would I recommend this company to anyone period for that matter. I am however, going to leave an honest feedback review with our local transportation office and express my recommendation to refrain from utilizing this company for service members in the future to hopefully save someone else the frustration that I had to encounter with this organization.
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May 2020 by Kristin G.
If I could rate them zero, I would. Where do I start? We used Coleman Allied to move from WA to AZ. We waited almost two weeks to receive our items after moving into our new home. Once the driver picked up our items, we could not get updates from Coleman Allied. We called, left voicemails and emails, and our assigned "move coordinator" did not respond. After about 5 days of "where is our stuff?", she finally told us that she could not get in touch with the driver!! When we finally did receive our shipment, many of our boxes had been opened and gone through, expensive items were missing and some of our furniture was damaged. When we sent in a claim for the missing items (we were going to send in two separate claims, one for the missing items and one for the damaged items), Allied eventually rejected our claim of missing items because we did not pay the additional $600 for insurance. We have to pay to insure AGAINST Allied employees? Their name means nothing. We thought that spending over $10K for moving should have been enough. We have met several neighbors with similar experiences with Allied.
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May 2020 by Dennis G.
This is the worst experience we have had with movers. Several pieces of our furniture were broken, a Cutco carving/knife set worth more than $1000 was stolen while in their possession (appeared to be an inside job) and never recovered, and our furniture arrived several days past the contracted date. Coleman would not accept any responsibility for the broken furniture, stolen items, or being late. Because we had no furniture, we ended up sleeping on the cold floor for several days. We kept calling Coleman's to try to get our furniture, and for several days they stonewalled us. When our furniture did finally arrive, the driver thanked us for our patience so that he could attend his daughter's wedding in Vegas. Terrible experience. Wish we could rate them lower. We definitely would not recommend them to anyone.
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January 2020 by J S.
My entire experience with Coleman Allied American was fantastic from start to finish. I hired them for a move from Seattle to Southern California. I thought the process was relatively straightforward and found each person I interacted with to be friendly, knowledgeable, professional. I interacted with a variety of people (warehouse team, sales, accounting, move coordinators, movers, etc.) and found everyone great. I think with moves, there are things that can pop up or issues that can arise. We fortunately did not have super fragile or sentimental things being moved so it took a bit of the edge off of us. That being said, the guys that packed the truck in seattle and unloaded it in Southern California were efficient and great. It helped that James was the guy who drove the truck and was there for both legs of the journey. Overall I am very happy with the experience and would definitely work with them again in the future. A few tips to know: 1) The warehouse will generally have boxes, tape, packing material available for free (you gotta pick up). This prob saved us a few hundred in packing supplies. 2) A sales rep will come to your house and do a very comprehensive review of your belongings. This will take about an hour. It's worth it and hard to replicate vs. trying to get a quote online. 3) From pickup to arrival can take about 7-10 days (unless you pay extra for expedited delivery). Keep in mind your belongings will likely be shared with other moves and the truck stops multiple times. 4) If you are transporting something fragile, you will want to pack it really safely and then also ask the movers to put additional pads to protect it. I moved a tv without a box and it made it ok with no damage. 5) Ask who your driver will be. We fortunately had an incredible driver who worked for Coleman that was there from the start to the destination. Being able to get updates from him, and knowing he was in charge of our cargo was reassuring. 6) I read some other reviews of people who had issues with pricing. I personally found it to be straightforward. There are two rates, one slightly variable, the other a fixed price. The variable one benefits you if you have less stuff during the actual move, the fixed one is great if you don't want to worry about purging more stuff. I went with fixed and there were no hidden surprises after the move. 7) It's not necessary but I recommend providing the movers with lunch, and a tip after the job is complete. If you show the teams respect, that will be reciprocated. 8) It's important to give the company a heads up on what your driveway setup is like. In some cases they may need to use a satellite truck (smaller truck) to load your belongings which then get placed on a huge big rig.
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July 2019 by McKenzie Probert
I wouldn't recommend this company to my worst enemy. That's how bad it was.
