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November 2023 by Stephen B.
My 2014 forest river trailer was stolen and taken 4 miles away parked in mchord ft Lewis property it was found by military police 1 hour after being stolen they had it impounded and 3 days later i received a letter telling me it was abandon on military property it cost me 525.oo to get out they cut the cables to steal 2 deep cycle batterys they didnt lift stairs and bent them up good causing some minor body damage they stole 30 amp 50 ft cable and one slide is stuck .So i explained this to service guy made an apt told him i want them to weld cable ends and install 2 batterys fix slide but need to wait see what state farm would pay first next day i called was told pictures of damage were sent a week later i received a stupid offer from insurance.I asked service guy to send an estimate for repairs and parts to insurance and email it to me so i can figure out what i had to work with he said he already sent to insurance and would send to me then i tried to ask a couple questions and was unbelievably kirt and told me he has other customers the call was under one minute and im blown off later that day i found out he never sent estimate to me or insurance all together he talked to me 3 minutes then they wouldn't answer phone the worst service ive ever seen so i took my trailer waste of time they want me to spend a couple thousand but im not worth they're time at all i worked 27 years in auto sales ive never seen such service these two service guys are allowed to do whatever they want they did nothing for me total waste of time would rate them a capital F
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September 2023 by Tony Maggerise
Excellent customer service. Wonderful sales experience. Hats off to Deanna - She’s the best ?. Thank you.Update 9/16/23. Just completed our delivery walkthrough with Kristine in service. She was personable, knowledgeable and very professional ?. Joe in parts was wonderful. Great personality and outstanding customer service ?.Bottom line……If you’re in the market for any RV, this team at Fife RV would be my pick to make your purchase imo.Thanks again. You all are fantastic ?.
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September 2023 by Chris Mishler
The staff was fantastic. Patty - who works in service - was so kind and so quick to take care of our needs. From the parts manager to Patty being so wonderful and professional our experience at Fife was refreshing and unmatched. Thanks Patty and thanks Fife RV!
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September 2023 by Kory Farmer
Kristine helped us out with our final walk through. She did an amazing job! Super polite and made sure we were completely satisfied before leaving. Employees like her make the sales process a lot better!
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August 2023 by Theresa Hawes
Kristine was so very helpful and really took her time with us. First time owners here,and I feel waaay in over my head but Kristine really calmed my fears. Thank you so much! We appreciate you!
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August 2023 by Shanon Davidson
From Shaun in Sales to Joe in Parts and Kevin & Kristine in Service our experience has been wonderful and thorough.I especially like how we got a complete run through of the workings of our trailer before driving it off the lot. Kristine helped us with this and we couldn’t be happier.
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August 2023 by Dave R.
Update on issues with my coach. First, I wanted to share that a person that works for a manager told me that if I took my Yelp review down and gave them a 5 star review, I could get the $50 they offer for a positive review. They offered this after my new buyers walk through with service. I'm happy to say, I kept my 1 star yelp review. With more trips and asking them to redo work they had done before, I finally have the original items repaired to my satisfaction. These are the events as I remember them.
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July 2023 by Scott R.
you gett in life what you tolerate, my thoughts are that the management want a positive experience, it's never perfect sometimes, I had a problem internally, they did their best for me, problem solving not compounding. they will be OK
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July 2023 by Donald herman
My wife and I looked at several dealers before stopping in at Fife rv. We we're greeted by a friendly staff and we're shown several models that fit our needs. Can't say enough of about Mike Austin, he bent over backwards for us and made it all happen, also shout out to Keith and Tad. The service department was great, they had everything ready for us when we arrived to pick up our trailer. Christine gave us our walk through and did a great job of explaining everything and answering our questions. The deal breaker for us was the life time warranty, I highly recommend Fife Rv.
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June 2023 by Jill Mosher
We went in yesterday not quite sure what we were looking for.Jordan was great with us! She was very patient as we went in and out of various campers and back again.She asked the pertinent questions and offered ideas for what might work for us. She was not pushy (which is a major turn off for me).We did not purchase as of yet but we walked away with some really good ideas and more of a sense of what is needed for our family.We will back!
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June 2023 by Anna Monica Galang
We got our first RV with the help of the awesome staff here! Very helpful, and when we got some issues they were eager to assist us. Thank you to Kristine and Deanna and the other staff for your wonderful assistance!Update: many thanks to Keith and Mike as well for helping us move forward with our first RV!
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June 2023 by Janica Tomacder
My boyfriend and I recently purchased a travel trailer and so far loving it. Thanks to Deanna and her colleague in helping us find the right one that suits us best. They were very knowledgeable in their work and helpful in finding answers for us.Deanna has been exceptional, she has been gracious to reach out for any thing we may need even after the transaction.
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June 2023 by Jerri Rose Troutman
Deanna in sales was amazing! I cannot say enough words of praise. She had amazing follow up with me over the process of getting our family set up with an RV. Not only was her follow up amazing, she was so knowledgeable and extremely friendly. i HIGHLY recommend her and fife RV. Thanks again!!
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June 2023 by Deedra D.
DO MOT WASTE YOUR TIME OR MONEY!!!! You guys have the worst receptionist I have come across. When I called, I asked for Clint Mock and I knew he wasn't with the company anymore, but when I went to ask for someone else, I was rudely hung up on, and then once I tried to call back, she hung up the phone and didn't take the call. When she only assumed why I was calling and didn't get any information to see if someone else could've helped me. The CEO or corporate office should be ashamed. I will not let this go and I will go higher up so this doesn't happen again to someone else.
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May 2023 by S A
I waited a little while before providing our review so that I could provide good details of the buying and service experience with Fife RV.We bought our new Prime Time travel trailer last year so I'll start with the sales and finance experience. The sales team is very professional, not pushy and answered all our questions (this was our first trailer purchase). Our salesman was very communicative and gladly explained everything. We had a competing offer in Utah (even cheaper than Idaho) for the exact trailer model and they matched the price which was amazing! The finance experience was also smooth and stress-free. They found great financing for us at an unbelievable rate. Very smooth and definitely a 5 star experience. They exceeded our expectations.Now on to the service experience. The trailer has held up well but had minor issues last summer so we had them addressed under warranty. We anticipated a long repair timeline so we combined that with our annual service. The service team was great to talk to, returned my calls, and fixed everything like new again. We are very happy with their work and will be the only place we take our trailer going forward. Again, a 5 star service experience.Overall, we believe that Fife RV is hard to beat anywhere you go. They treat you right and appreciate our business.
