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October 2023 by Mike Gray
Just as others have said, they never call to validate delivery dates or times. When they missed their delivery, and we call they told us the truck was down for maintenance. Next day, "not enough space on the truck" but here is the kicker.... hours later a driver comes! BUT they put my shipping label on the wrong shipment and didn't verify the bill of lading!!!! All the boxes had someone else's name ALL OVER THEM! Unbelievable!!!
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October 2023 by Amanda Hardy
I’ve been working here as a truck driver hauling from Columbus to Seattle on a dedicated run . I started in may 2023 , been 5 months or so now . And honestly this is the BEST company I’ve ever been with !!! I cannot believe how smooth everything has went . And every single employee I’ve met have been so nice and supportive really friendly . I can’t say enough good things about this place honestly I plan on retiring here .
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June 2023 by Naomi Lackie
If I can give no stars, I would! Seems like there is a pattern from reading other reviews about time and responsiveness. Didn’t even call us once to schedule the day before, I had to reach out to my insurance company to get their info. Then they end up cancelling and inform me that they will not be able to reschedule until next week and that they will call to confirm a time slot the day before… this company company is trash. Do not go with them!!!
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May 2023 by Matthew T
They were supposed to deliver a refrigerator I bought from Costco. They drove up, jumped out of the truck for a second, got back in the truck and drove away. They claimed they called me, but that was a lie. I received no calls that morning. They never came to the door or called me (and lied about it). When contacted, they refused to come back and deliver the appliance. I had to cancel the order. Don't buy anything from anybody who uses these people to deliver. The worst.
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May 2023 by Erica McBride
Ke-Juan and his partner did a wonderful job installing my washer from Costco They were fast, friendly and right on time. Very appreciated!!
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April 2023 by Dave Olson
You guys do a phenomenal job very professional very good people really enjoy doing business with them
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September 2022 by Guybernetic
My business was at a standstill for over two weeks due to this company's mistakes. I lost work and they wasted a considerable amount of my time.Every decent review here is from people who pick up their freight from the warehouse themselves. When it comes to delivering, these clowns are absolute amateurs. They have no business claiming to be in freight delivery.They put my shipping label on the wrong shipment and didn't verify the bill of lading. They delivered 2092 pounds of used computers intended for the recycler instead of my equipment.It took them over a week to find my shipment, then couldn't give me an actual delivery date. When they finally said it would arrive on a Monday, at the end of that Monday they sent notice it postponed until Friday. Friday arrives and it's postponed again until the next Monday. Dead silence when I asked for a delivery window.I will absolutely refuse to purchase from any company that uses Forward Air.
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August 2022 by Adriana R.
Forward air fails to deliver items and notify customers that they will be a no show. They offer zero resolution to ratify there mistakes. When a I asked for next day deliver since they wasted a customers work day they refused and stated the next available day is 4 days out. There manager Shannon was condescending, rude & Interrupted multiple times.
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July 2022 by Maxton Fanberg
When I read all the reviews I was afraid of having a bad experience when picking up my freight today. Came in, filled out two forms, and one of the forklift drivers quickly picked up my pallet and put it in the back of my truck. Super easy!
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June 2022 by RobandJenni Kebler
Absolutely best place to be contracted with. Also, the best place to haul your freight to where you need it, when you need it.
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May 2022 by Kobe Shady
No help at all, missing half of the stuff I ordered for my car. Seems the reviews seem to agree with me . They never had me sign anything even though I paid 5 dollars extra for it. Sketch
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May 2022 by Eric Smith
If it was possible to leave negative stars this business would deserve it. Quite possibly the worst customer service I have experienced with any company ever. Sent confirmation that it would be delivered saturday in a four hour window. Waited for the four hours until I called and was told they don't deliver on Saturdays. Ummm, why did you even schedule for saturday then? We'll reschedule for Monday- really not great but ok I'll rearrange my schedule for then too. Monday morning comes and it's scheduled to be the 2nd delivery on the route. No call/no show until I call in again. On the 4th try, they finally show up and make an excuse about how they can't do the install or haul away that was paid for. Steer clear at all costs, if you're purchasing from somewhere that uses them for delivery buy somewhere else.
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April 2022 by Mohamed Farah
The overnight manager with the accent is very rude he yelled at me for asking about an empty trailer like a stranger is just gonna walk in and politely ask for an empty trailer plus I have the manifest that I dropped off load here and just got another one from forward air to grab from Portland OR.
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September 2021 by Jagan Singh
Absolutely horrible place for offloading they ask you for a number something forward air booking no. to start unloading . If you don't have that no. with you will be wasting your time here. They done take your shipment if it's not strapped with metal strap. They will try to find all possible reason to not work. Lazy people with a lazy management. The place is empty all the time and not that busy. But they will take forever to complete your work.
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July 2021 by Abdul Ararsa
Caution! Don't ever use this Company. They hold up my delivery for six days, still counting. Most dishonest and unresponsive people I ever experienced with.
