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November 2023 by Kelly M.
I bought a 2022 MDX which was the first model year early in the release period. After we made a deal, they were in such a hurry to get out the door that the handoff for a brand new car with lots of new tech features was rushed through even though I offered to come back the next day. As a result, there were many features that I never fully figured out. When my lease was up, I purchased the same car from a different dealership and discovered a huge amount of features they didn't introduce me to. I even went back a few weeks later with some questions that they did not have time to spend with me as the already had my money. This will change the ownership experience for the MDX so much for the better and I feel cheated by Hinshaws Acura and would never use them again.
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November 2023 by Nathan F.
What a joke screw these people clearly don't care about anyone. They are sloppy, lazy, making fake bs up, not knowing how to diagnose an issue you're bring it in for just sell you on other b.s. that still won't fix your problem. F these people.
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November 2023 by John Snyder
Go see Darren Jury in sales it was great to work with he got things handled in a fashionable manor. Not high pressure like most dealers. Mark in finance department got a good rate for a first time buyer. Thanks again for your help.
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November 2023 by Todd Clancy
Shout out to George in service for taking awesome care of my issues with my RDX. He communicated my issues well, was which to diagnose the issue, and found a quick resolution. Friendly and helpful. I’m glad I had the opportunity to work with him.
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November 2023 by Erik Anderson
We received excellent care while shopping for our new car. Our salesman Brian Smith was patient and gave us lots of options to decide what would be best for our needs and budget. Highly recommended at Acura in Fife!
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November 2023 by Austin Perlatti
On 10/25/23 I went into Hinshaws to get some parts ordered for my car, and also set up an appointment to get them installed. I spoke with a gentleman in the parts department who told me he got the parts ordered. He then directed me to Eric Goebel in the service department to set up an appointment to get them installed. Eric said he set up a Friday 10/27/23 appointment for me. All is good up to this point-I call the morning of Friday 10/27/23 to ensure my parts arrived. I was told all parts but my window glass had come in, so we would unfortunately have to reschedule to Monday 10/30/23.So on Monday 10/30/23, I call before arriving, just to doublecheck that the glass had come in. I give my name to the gentleman on the phone so he could check, and to my surprise he says that there is no part order in the system under my name. I have him check by VIN# and check recent orders as well, and he insists that there is not an order in the system for me. How is this possible when the person I spoke to on Friday 10/27/23 was able to look up the order and tell me all but the glass had already come?So I am frustrated and we are back to square one- another order was sent in for parts, and I set an appointment for Wednesday 11/1/23 to get them installed. Hopefully the third time is the charm at Hinshaws or I will be taking my business elsewhere.(Edit - all was handled on the third time around and they gave me a 10% discount for the troubles.)
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October 2023 by Debbie Clark
Very positive experience today, especially thanks to Tyler Bentley from their sister store Hinshaw Honda. They helped me find an appropriate replacement for my 2010 Crosstour. They gave me options and I drove several vehicles before choosing a 2021 CR-V. They were willing to negotiate and I think we were all happy with the bottom line. Tyler rocks! And Mike the Manager was great. Thanks again!
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October 2023 by Rick Bergman
The sales team there are easy to talk with. They gave me a great deal on a used car that was traded in. I showed the car to my folks and they said it looks like it's hardly used at all. Very happy. No complaints at all. They are the most easy going sales team I've ever experience when buying a car.
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October 2023 by Ronaldo Adam
Called multiple times to talk to our sales person and the manager Tim because they had mentioned a 3 day policy to try out the car and return it if we wanted to before any thing was completely finalized. On the last day, no one wanted to answer my call before I came in to the dealership. Talked to the receptionist and was told that the manager needed to, “help the employees first,” so I guess the customers come last. I was told that I would get a call back (twice) and no one ever reached out, not even on the next day. Great management of priorities. Seems pretty shady to offer an option to return but don’t respond to any of the customers calls with the return period.
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October 2023 by Jaime Mclain
This is the third Acura we have purchased through David at Hinshaw. We keep returning because we receive amazing customer care with David. He is very knowledgeable, informative and patient. He gives clear thorough options and always gives us the time we need to make the decision that is best for our situation, with no pressure. Once we have made our decision the process has always been quick, seamless and we are on our way. Finally, we believe in this vehicle’s safety features and quality. We were in a horrible head-on collision that included multiple cars and my husband and I both walked away with minor injuries. The car was totaled. We will be back in the future when the time arises.
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October 2023 by Lili Gutierrez
Sheena has been absolutely the best her customer service is top notch. She is very caring and explains the whole process. You need more people like her.. I come here for service every 3 months and I always hope that she is there to help me
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October 2023 by Anna D.
PLEASE DON'T TAKE YOUR VEHICLE THERE FOR SERVICE IF YOU'RE A WOMAN. I was quoted a price for the diagnostic and then a different price after allegedly the first issue led to another.I spoke to cooperate and was told to contact the GM. I called spoke to Hailey, I can hear her telling Eric the service person I was asking for Tim the GM. , then came back to the phone and told me he was not there. The next morning I brought my hubby back with me and Mike McCoy the service manager was such a unprofessional individual you can tell they rip people off all day. After telling him I reached out to cooperate he said it didn't matter Tim the GM would be in agreement with him. My husband told him we were not taking the car and we left , only got him to call back and say come get the car , no charges will be required and they'll put the car back together. Total sign of guilt. I'm holding Hinshaw response if something goes wrong with my vehicle. I'm also going to call cooperate back about how the issue was handled and let them know I didn't get the chance to speak to Tim the GM. This place is a total rip off and they should hire new staff members. I'll never go back there. Eric the service person tried to take advantage of me and didn't think I would catch on to his lies and antics to rip me off. Again please don't use this dealership service department, read the reviews , there's more bad than good.
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September 2023 by Royce J.
I believe Hinshaw Acura tried to take advantage of my wife, and when pressed about it, they strove to make our lives harder on purpose out of spite.Brought in my car to confirm a suspicion of a bad PCM. Hinshaw agreed the PCM was likely bad. Since my car was converted from automatic trans to manual, they weren't willing sell me the PCM. Fair enough, I get it.I told them I would get a used PCM and bring it in. I needed them to install it and do the immobilizer programming. As far as I know they are the ones who have to do it.This is the same thing I did when I originally did the manual transmission conversion several years prior. They agreed and said it wouldn't be an issue.After buying a used PCM, I called to schedule my appointment. The person I talked to sounded annoyed and confused. Maybe the way I stated things. He asked if I was buying a PCM from them then. I said no, I have one, I just need them to install it and do the immobilizer programming. After the clarification, He begrudgingly said okay and made the appointment.My wife brings the car in for the appointment, and this is where everything goes wrong.First, she is told she needs to have both of our keys, otherwise the second key won't work anymore. I don't recall having both keys last time I had this done, but, maybe I did. Either way, no one told us to bring all of our keys.She goes home to get keys. Tells me she had to get the key, and that she was on her way back, also they told her the work would take 2 hours. Big problem, last time I only paid for 1 hour of labor and was in and out of the dealership in 1 hour.I call to ask for the breakdown of the 2 hour charge. I'm told it takes 1 hour to replace the PCM. (It doesn't, it takes about 10 minutes if you take your sweet time.) She said it takes another hour to do the programming. Again, it doesn't, not even close.I calmly tell her that last time I had this done, I was charged one hour, and that I was in and out within that hour window, I would like to know why it's changed or where the extra hour comes from. She says again it takes an hour to do both. I state that I am having trouble understanding where the entire extra hour comes from vs last time. She says the last time I had it done was in 2018 (maybe 2019 I don't quite remember) and that things had changed.I ask again how it was done previously in one hour, and why now it has to take 2? I'm put on hold for a few seconds, she comes back on the line to tell me that she had spoken to the manager, and that it was evidently dealership policy that they will not install any used, aftermarket, or customer supplied parts on the vehicle. That if I wanted them to do the work I would have to install the PCM (at which point I can't drive the car) and have it towed to them to have them program it. I say a very distressed "Okay, thanks." She responds with a smug "Have a nice day"My wife has headed back to the dealer with the second key. I call her to tell her what had just transpired. She shows up, she's met with "We won't install used parts, you'll have to have your husband install it and then bring the car to us."My wife walks out to the parking lot and calls me. In a phone call lasting an entire 4 minutes and 22 seconds, she tells me they refused to do the work and I walk her through the process as she successfully replaces the PCM in the car with the used one. Less than 5 minutes and its installed.She walks back in, hands the keys to the service writer and says "Okay, I just installed the used PCM like you said we had to, its ready for you to program." 30 minutes later she hears the car start and get driven somewhere (meaning the programming had to have been done already. Meanwhile, she can overhear the service writers talking negatively/with an attitude about customers while she's waiting. Not in a back room, in the service are a short distance from the customer waiting are. Where literally anyone can hear them. 30 minutes more, and they deliver the ca
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September 2023 by Elijah Kim
Stay FAR AWAY from this dealership. If you are looking to save some money on a used Acura, this is NOT the dealership for you.During the test drive, a salesman was required to come with me and also took me on a mandatory guided route which did not let me drive the car on the freeway. The freeway is where the car has many issues that I did not know of prior to buying. To my surprise, the sales department told me that they would help cover any diagnosis/repairs for the harsh vibrations that occur at freeway speeds under load. However, the service department just gaslighted me by telling me that the car is mechanically perfect and has no vibration issues. They also would not let me take a tech for a drive to reproduce the issues.The more I drove the car, the more issues I found and one of their salesman insisted that they would diagnose and fix the issues but this turned out to be very false. I contacted the GM of the dealership multiple times through email in response to his email which asked me to let him know if I can have questions, comments or concerns. However, the GM has flat out ignored me and won't even bother with a basic response.So not only will they screw you over by not letting you fully test the car, they will do whatever they can to prevent you from returning/exchanging the car, they will gaslight you over the issues the car has, and on top of that, they won't even show you the basic courtesy of responding to you when you contact them. DO NOT GIVE THEM YOUR BUSINESS!They also didn't even offer to install the license plates when I picked them up. Even though the postcard clearly stated that they would install them for me. Not a big deal since it's easy to do myself but it speaks volumes to their lack of customer service.Update: Finally spoke with their GM Tim Lasso and this guy is a real piece of work. He basically blamed me for everything. Didn't take responsibility for anything. Had the nerve to say that the service department cannot fix what isn't broken while telling me that a car with 105k miles is going to have worn out parts and have issues. So he contradicted himself by saying it's likely the car has issues while also telling me that service can't fix what isn't broken. What a joke. The GM is rude, condescending, will gaslight you, aggressively undermine you and put all the blame on you. Extremely Unprofessional. STAY FAR AWAY!
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September 2023 by Chelsea Edwards
Came in at 8am and my vehicle was done in one hour. The staff was very welcoming and professional. Mike showed me where they keep snacks and a nice place to sit until my car was done being serviced 10 out of 10 experience :)
