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December 2023 by Matthew Y.
Mike Eastey is an incredible advisor and helped my wife and I with being well informed on all our options. He is not your average sales person- being completely transparent, kind, and very communicative. I would highly recommend working with him for all your MINI dealings at the Tacoma MINI center.
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November 2023 by Tom Rupert
Bought a vehicle from Justin. Excellent experience as we were able to go back and forth with no pressure and were able to settle on an acceptable price. Wouldn't hesitate to buy another vehicle from Justin at Tacoma Mini pre-owned.
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November 2023 by Ryan D.
On the 4th of November, I drove to this dealership to purchase a pair of front and rear windshield wiper blades for my wife's Mini Clubman. A young man assisted me after I provided the last seven digits of the VIN. After returning home, I noticed that the rear wiper blade set did not fit. I called back and spoke to the same Parts representative and informed him that you sold me the wrong parts. I again provided him with the VIN number and he confirmed that he had pulled the wrong parts, which is annoying since I live in Burien and it is a 30 minute drive each way. I asked him if he could mail me the parts and I'll exchange at a later date. After taking my shipping information, he informed me that it would be a $25 dollar ship fee to mail the ~$50 wiper parts. I asked him to waive the fee because it was his error. Unfortunately, he was quiet on the phone and could not do anything because the Parts Manager was not there. Ultimately, I ended up driving back to the dealership due after attending another event in the area to exchange the parts. This time, there was difference in price of approximately $9+, which I paid, but was not happy.My gripe with this representatives is that all though he was apologetic for his mistake, not once did he display any empath for the additional 1-hour of my time and the gas to drive to the dealership twice to correct his mistake. If you are going to place people in customer-facing roles at a dealership they should a.) have better training on how to treat a customer and show empathy (e.g all I received was "I am sorry..." or "...I get it why you are upset and b.) be empowered to correct their mistakes, i.e., he could have swapped out the parts for even exchange instead of making an highly inconvenience customer pay +$9 more or shipped the parts and waived the shipping fee. Although I am not a Mini owner, I cannot recommend this dealership to anyone that is looking to buy a vehicle and especially it is NO on ever setting foot in this place to buy parts.I was completely turned off by the experience!
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October 2023 by Linn M.
Purchased my first mini here. Awesome staff and no pressure service. Have given away a couple of their business cards to friends who are looking for a new car
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August 2023 by Matthew C.
Worked with Michael at Tacoma Mini - he was an extremely knowledgeable and no pressure sales representative. We test drove multiple cars, he was patient, could answer all questions, point out differences (pros/cons of each model), and gave us the time and space we needed for considering a purchase. I'd 100% recommend working with Michael at Mini of Tacoma!
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May 2023 by Shawn M.
I'm not completely satisfied and the service department isn't capable of understanding why. Be very careful,Tacoma Mini will overcharge their customers. Service reps are not trained or experienced enough to relay accurate information from the technician and don't understand estimating or doing business. They are primarily a scheduler. I'm disappointed with the whole experience. They tried to charge $95 to replace an oil fill cap, I was able to buy for $9 and install in 5 seconds. When I explained the economics to the service advisor she didn't understand why I viewed it unacceptable to charge me $50 for the part and 12min of labor. They tried to charge me $149 to replace the air filter. OEM filter costs $39 and takes 5 min to install at home. If I can perform these maintenance tasks more efficiently than an OEM dealer how can I trust anything they tell me???
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April 2023 by Jennifer C.
What happened to Tacoma Mini?! I've been going to Tacoma Mini for all of my Mini needs for 10+ years. When it was Northwest Mini, the service was unparalleled. When Justin took over as the service manager, service was phenomenal! From purchasing my two Minis, scheduling service appointments and service visits - service was OUTSTANDING. Justin always took care of me, made sure I got what I needed and followed up with me to make sure everything was taken care of. I appreciated his quick service and personal attention to detail; I always felt valued when I was there for service (no matter how big or small). The outstanding service was WHY I continued to pay astronomical prices for service on my cars.However, since the management changed, service has gone WAY downhill. Every time I call for service, I get someone on the phone not even in the state and they have no idea what they are doing. The only useful person there is Bert. But unfortunately, Bert can't do everything alone! Getting someone on the phone is excruciatingly painful. When I was there for my recent service appointment, I was asked to wait in my car in the service line until the service advisor could come get me. Talk about annoying! If I wanted to be treated like that, I would have bought a KIA! NOT paid an astronomical figure for my higher end Mini Countryman. Bert came out finally to tell me to come in and got me figured out but he was the only service advisor there for 8 other people waiting in the waiting area. Poor guy was hustling his tail off. There were 2 new faces there in the service department, hovering, making things somewhat awkward and uncomfortable. Quite irritating. And all the service pricing just went up again, almost double. Really folks?! If you want to keep high end customers, paying for higher end cars (and let me tell you, those repair costs are NOT cheap!), you need to continue to treat your customers with the white-glove service that Justin used to provide. NOT make us cogs in your expensive car wheel...It's unfortunate that the new managers don't seem to value their customers anymore. Very disappointing.
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March 2023 by Derrek G.
Buyer Beware.We did not like our experience here in looking for a used car.We are in the market to purchase an Audi S3. We worked with Noah.After seeing a vehicle on the internet and asking them for their best offer, they insisted on a $800 documentation fee. So disappointing.As an FYI, they install a Lojack security device to every vehicle. Which is nice for them as it makes a significant difference in their insurance costs. But, this gets added to your price, which is not noted in their ads. At $895 plus tax, this adds nearly $1,000 to the price.Between the Lojack and documentation fee, they want nearly $2,000 additional dollars for their vehicles.I know dealers have to deal with people that play games all the time. But we were clear, we know what we want and we are ready to buy and pay cash. We expected a different experience given we are real buyers and that this dealership is part of the BMW brand and other other experiences with the BMW have been so positive.
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February 2023 by Justin M.
Prior to buying our MINI at Tacoma MINI, my wife and I had gone to three different dealerships to look at five different MINIs. Mike Eastey was the first salesperson who really knew MINIs and could answer all of our questions, which was sooo nice. Mike knew that we had plans to look at another MINI later in the day but put absolutely no pressure on us. He was friendly, humble and easy to work with. He made for a very pleasant car buying experience so we wound up purchasing the car on the spot and never left to check out the 7th MINI. Again, it was no pressure, but Mike's knowledge and the quality of the car convinced us this was the right place to buy the right car.
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December 2022 by D B.
When this place was Northwest Mini, the service was unparalleled. From purchasing my mini, to scheduling service appointments, and service visits- the service was outstanding.However, since the ownership changed, service has gone way downhill.Every time I call for an appointment, I speak with people who have no idea what they are doing. For example, I was connected to someone in San Diego who said all the service advisors in Tacoma were speaking with customers and I couldn't be transferred except when I called the Tacoma service department 30 seconds later they said they are available and weren't busy. Also, every time I call the Tacoma service department they have no idea about my warranty and seem annoyed when I try to make a service appointment. I guess the new owners don't value customers anymore.
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October 2022 by J. W.
This place is the worst, they sold us a car with an existing issue, hud the issue with patches. I was able to go to dealer and find out this dealer checked the code and they were aware but instead sold the car with this huge existing issue. Do not buy cars from them or anyone else not affiliated with a dealer. They said they would cover the repair, but the manager changed and the current one will do nothing and said "That was the old manager" we have tried really hard to not make it difficult. Also corporate does not answer your requests, so they don't care about any of us as customers. Places like this deserve to fail! Not good operations or management at all! Do yourself a HUGE FAVOR don't buy from them, trust us we have gone thru hell.....don't do it!
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October 2022 by denise royston
The salesperson was an absolute pleasure to work with, he went above and beyond to turn an absolutely awful day into a fantastic one.
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August 2022 by Athena H.
My lease was up and I wanted to buy my beautiful aqua blue Mini Cooper convertible. Mike Eastey was SUPER helpful in putting it all together for us and Ken Ketchum got all the paperwork done and tied up with a bow on top. Their customer service is superb! You won't go wrong shopping there for a Mini Cooper!
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November 2021 by JoElle Thompson
I was interested in purchasing a used vehicle here and Kenny helped get me set up with a test drive very efficiently. Unfortunately that specific car wasn’t exactly what I was looking for. I wish they had the car I want to purchase because Kenny made everything extremely easy and efficient. By the time I was back from my drive he had printed out my trade in value and applied different financing scenarios if I wanted to make the purchase. I had papers with the numbers to take home with me to decide. There was absolutely zero pressure and no wasting of my time. I think it was the most efficient dealer I have dealt with.Kenny has followed up with me a few times over text to check in and has never been excessive. I wouldn’t hesitate to purchase here if the car I want becomes available.
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July 2021 by Aaron Hiebert
Wow! Just had a crazy good experience with Alan at BMW NW Preowned Center. I called on a used Type R I was interested in and Alan answered the phone. I didn't know if I wanted to get it or not but Alan was so cool over the phone, I knew I could go there and not worry about being pressured to get something I wasn't ready for yet. I went there with my 13 year old nephew who loves cars and Alan was very engaging with him. When I left to think about it overnight, my nephew told my sister how cool the salesman was we just hung out with. Thinking about it overnight, I felt like I couldn't pass up not only a great car, but getting it from a great dealer and sales rep. I went back the next day and drove it home. I can't thank Alan enough for making this whole experience a lot of fun and for all his help along the way. I would 100% recommend you reach out to Alan if you are interested in a car!
