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November 2023 by William Holderman
First time customer they were outstanding.2008 ML550. Wouldnt give up on starting problem that no one could figure out. Listened to the history of the problem, together they got it done, car running good as new. Simple fix, Great value, great service. Excited to have a new home for my car.
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October 2023 by Marlo Wilson
Thank you for getting me in so quickly! Recommended by my son. I appreciate the time and care taken installing my new windshield. They also vacuumed my car, nice surprise...it needed it! I would recommend them 100%. Good job and anything I need in the future, I will call on you!
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October 2023 by Dorien Hunter
Great guys, good customer service. My guy Peter really helped me out and listened to my situation of what I had going on with my vehicle. Peter’s communication gave me the piece of mind that I needed to trust these guys to work on my Porsche. These are the only ppl that I will let work on my vehicle. Thanks again for all your help!
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October 2023 by Claudia H
So I love the professional atmosphere, the knowledge and the customer service is on point. I was treated well , not pressured and that is everything. The best part is they are not overpriced. I save money everytime I go to Rolf's. They are trust worthy and honest, that is a big deal these days! I recommend.
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September 2023 by Damien Bernard
Rolf’s has done an excellent job keeping my BMW running as it should. Only pushing work that needs to be done while keeping me aware of work I should be planning for.
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September 2023 by Bonnie B
I was recommended to Rolf’s by the Land Rover dealership. Not sure how smart that was for Land Rover because now I won’t be returning to their service center, ever. I had an amazing experience from start to finish at Rolf’s. The communication from Louie was exceptional. The written report after they surveyed my car was like nothing I’ve ever seen from any car repair shop ever. It’s like they actually want you to know about your vehicle! I felt completely informed while being treated and charged fairly. I’m now a Rolf’s customer for life!!Services: Auto engine diagnostic
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September 2023 by Diedre Kelly
I've been a loyal customer of Rolf's Import Auto for five years. They send me reminder alerts to service my vehicle and offer rewards for the next time. You can also request a loaner car. They prioritize what is most important and offer suggestions. I feel appreciated and we'll taken care of. You even get a complimentary Brown Bear ? car wash. I actually wait to wash my car! If you like professional service I would highly recommend them.Services: Air & cabin filter replacement
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September 2023 by Arthur Skatkov
I had pulled over on the side of the freeway due to my engine overheating, I called here to see if they would be able to take a look at my car and they were more than happy to do so despite being near closing time. In a matter of 10-15 minutes they had made two repairs on my vehicle and sent me back on the road. I couldn't be happier with their work and ability to take me in last minute.
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August 2023 by Taylor Elliott
Rolf's was thorough and communicative. We did a diagnostic at BMW NW and Rolf's. Rolf's diagnostic was way more thorough and diagnosed the root cause to a specific assembly costing us $1300 instead of $8000. Their diagnostic was not only more thorough and specific but it was also way less expensive than BMW. They consistently reached out to us to give us status instead of us having to chase them. We are highly satisfied with their services and would absolutely recommend!
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August 2023 by FENE PALOMARES
I've always been a happy customer of ROLF's Fife! The staff are always friendly and very accommodating. They really do a decent service on my MB GLA, and keeps it running smoothly. They have auto parts readily available and get things done in a timely manner. They keep you updated on the services done and discuss recommendations for your next visits. I'd definitely have my car maintained only at this shop.
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August 2023 by Matthew Collins
Definitely one of the easiest shops to work with. Gave me a good estimate on the work I needed and followed through with great service and no added charges. I make the drive to this location from Olympia for a reason! Wouldn’t hesitate to use Rolf’s again. A+Services: General repairs & maintenance
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August 2023 by Mike McGlothlin
My Mercedes SUV started making a terrible noise that I thought was going to be a major problem but Louie came out and looked at my rig and saw that it was actually my AC compressor making the noise. He got me in right away, gave me a detailed report, then worked on it a day and I was back driving it the next day.Highly recommend these guysServices: Auto A/C recharge
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July 2023 by Jim Snider
The explanation of repairs and documentation was clear and concise. The person handling my account was also very helpful.
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July 2023 by M S.
These guys always do an exceptional job. They are professional and reasonable in their pricing. They have been servicing my 23 year old BMW Z3 for years and I trust them to take a personal interest in my Roadster and care for it much more than most any auto dealers.
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July 2023 by Sashay S.
I wish I could give these THIEVES 0 stars. My mother had issues with her Ranger Rover. She took it in to a shop and received her codes. Unfortunately, this particular shop did not work on foreign vehicles. My mother chose Rolf's in Fife, due to the close proximity it was to her home. She called and made the appointment and also told them of the codes she had been given. Well, a guy named Leo or Louie told her that they needed to do their own reading, which I found unnecessary due to her having it done already. He charged my mother over $400 to only tell her the EXACT same codes she had already given them from the prior reading. He then told my mother it would be $4200 to fix the issues. I understand Range Rover service is expensive, but he proceeds to tell my mother to junk her vehicle and that it wasn't worth fixing.This is a company that works on Range Rovers and other imports so is he telling everyone to trash their vehicles when they have issues? Bottom line is this man charged my mother over $400 for doing NOTHING. It DOES NOT take 2 hours to hook up a reader to a vehicle to get the error codes. That was a bunch of crap. The company basically received over $400 for doing ABSOLUTELY NOTHING! How many other women has this happened to? DO NOT TAKE YOUR VEHICLE HERE UNLES YOU WANT TO WASTE YOUR MONEY!My brother just happened to come home from the Air Force and took her vehicle in to Range Rover. They were booked out, but the guy told him of another shop that works on Range Rovers. We took her vehicle there and was able to get it fixed for $2400. It's running Great!
