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March 2024 by Kevin Beckman
Aggressive sales tactics! Refusal to accept my pre-approval, requiring me to put down an additional $9,000.00 on top of the 32k I was approved for, and the purchase price of the trailer was just under $28,000.00. They wanted me to finance with one of their companies, I said I don’t want to finance outside my finance institution. That’s when they really started being abusive and acting out putting documents in front of me to sign that were credit apps and approval to finance.I refused. I asked for a refund of my deposit. I was asked to go into finance officer office.I did, he asked for my credit card to start the refund process. He brought up a finance option in his computer screen, “see, I can get you low interest with $250.00 a month. I wanted my refund back. He got up walked out to get the refund in my credit card, I took pics of my documents related to this entire process for my protection. He came back, I asked if I could take pictures of the documents related to this entire matter, he said, yes.Then -Finance manager: Sign it, SIGN IT!Me: it says no signature required.Finance manager: SIGN IT, SIGN IT ANYWAY!! See, it’s all in camera!!Scribbled on the refund receipt and got my deposit back and walked out with my pre-approval.What motivation do I have to come back here or any RV Country? None.This really set a precedence when it comes to buying an RV at any dealership.
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March 2024 by Christina Bryson
Very nice, listened, just didn't have what we were specifically looking for.
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February 2024 by Mary Beth Cole
Thanks a million to Jorge, Bobby, James and Betsy from RV Country in Fife, WA. Your team’s customer service was exceptional, ensuring a smooth experience for our family from start to finish. We highly recommend RV Country for anyone seeking a memorable and hassle-free experience. Customers for life?
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February 2024 by Janet Bradshaw
No Service after The SaleBroken promisesNo follow up, Alex promised to take care of meThis is definitely not where “THE FUN BEGINS” rather where your WORST NIGHTMARES BEGIN!!!I have not had a working Fridge in this Brand new Unit since it was purchased plus many other things not working.The unit was delivered dirtyNo inspection was doneThis is a full time living unit not an occasional take me camping unit.Was it because I did not take out their warranty?They passed the Buck to Mt Vernon who also has failed to take care of me.I don’t understand how you can treat Customers this way. Lie after Lie
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February 2024 by Les Krout
Jorge was excellent, service team was friendly and helpful, I would recommend you look for him if you are wanting a RV or Motorhome. Unfortunately, the Sales Manager and Finance Manager only care about numbers, and when mistakes are made, they expect the customer to pay for them. If you find yourself at this dealership, be watchful, and make them slow down, or you could have unexpected payments at a later date. WAC allows the dealership to make mistakes on your paid and full invoice when fees or other state mandated costs are missed. The Sales Manager could have easily covered the small cost out of the front end, providing excellent customer service. However, this was not the case. He insisted payment and greed(numbers) won over customer service. I will and do recommend you look elsewhere unless they have the perfect RV for you.
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February 2024 by Trever Carmack
Had a great experience buying our new toy hauler with fife rv country, Bobby and the rest of the team were great to work with, would definitely buy with them again
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February 2024 by Jack Waller
Great sales experience on our first travel trailer. Beth was super patient and helpful from start to finish and James was super helpful educating us to head down the road. Thanks. Jack and Julie Waller
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January 2024 by mike miller
My wife and I were in the market for a new 5th wheel trailer. After stopping at several Fife RV locations, we stopped in late to RV Country where we were met by Kris Van Buren. Kris stayed past closing to help us find the trailer to fit our needs a trailer less than 10k lbs and 36ft long. Then we walked into the Reflection 370FLS, with the forward living floorplan we fell in love with. The 370FLS isn't under 10k lbs (11.5k lbs empty ) and isn't 36ft (41.7 ft). Now this wasn't a spare of the moment, I've researched the Grand Design trailers and with their 4.5 star rating and one of the most purchased trailers my choices were between the KZ Durango or a Grand Design, having purchased my last trailer through TacomaRv I vowed to never buy from them again, which was too bad as they're the only ones in the area that sells the KZ Durango. So back to RV Country and in comes out Finance person, Bobby!! Bobby was awesome to work with, Bobby will tell you from the beginning that when you're done, that there will be NO grey areas,yes there was some number compromises back and forth but when all was said and done, there was no grey areas and the contract was written as stated. As long as RV Country has Kris and Bobby I will recommend Fife RV Country, they have my business.
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January 2024 by Tammy Holcomb
Bernie Silvas found the perfect RV for my elderly father. He paid attention to every must have that I mentioned....from the easy walk in shower, bed in the back, etc. etc . Bobby Barnes worked with my husband and myself. Making the purchasing of the RV as seamless as possible. Since we were purchasing for my elderly father it was a bit more complicated with the delivery date we had chosen. Bobby put our minds at ease arranging a little extra storage time for us. Wai was thorough when giving us our walk through. Also helping us decide on some extras that we wanted to purchase.Thank you RV country.
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January 2024 by Michael Hudgings
Customer service is fantastic!
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January 2024 by Chris Jeffords
Great, no pressure sales. Educated me well after understanding our needs.
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January 2024 by JMG
Buyer beware! Dishonest dealership. Lies with absolutely no integrity. Shop anywhere else! False and empty promises from all departments. Will never recommend this business. Please don’t spend your hard earned money here, you will regret it.
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January 2024 by Ken Garling
Great service, all around great experience.
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January 2024 by hjc#2
FANTASTIC experience. They helped me sell a friends RV. They made it as easy as could be and we received a fair price. I would recommend.
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December 2023 by Joe Diambri
Would like to rate higher but the service after the sale left something to be desired! Had the needed things been done as promised it would have made things go smoother. Had more compensation been made that would have helped as well.
