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January 2024 by Tazz G.
kenny the fucking man, cody, & brenda in the office helped me out with no problem... fast and quality for sure. i appreciate you guys for coming out and taking care of my windshield. especially brenda for giving me a hand with the fees! bad ass thank you.
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January 2024 by zabiullah panjsheri
Don't ever try to use the service from this companyThe schedule of me when I come to the appointment. They said all of the glass park is not in the shop. You release casual. You did reschedule me for another week later date. Finally, they replaced the glass. I checked the glas, and the replacement was ok when I got home. I see the rear mirror is loose. It looks like a broken if you try to call them they don't answer the phone. The phone keeps ringing. No answer if you call the number the number you received the appointment notification. They say you have to go online and do this do that, and there's no one to answer. Then they give you a number you call that number. Then that person transfers you to another person. Then you can discuss your. Question with them If there is any issue with the replacement or when they're working, you have to call the warranty, and the warranty appointment is after two weeks
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January 2024 by Donny P
Got a call from a customer service agent from this shop. Safelite sent me a mobile tech to come out two days ago. No show. Called the office and they said the glass just came in yesterday after we were promised a mobile replacement of our glass. This company needs to get there s### together as the right hand doesn’t know what the left hand is doing. For instance, I called and gave them my Allstate policy number with the claim number and someone called me the next day and got the claims wrap on from farmers insurance. I then got an email from farmers insurance. Stating that Safelite would come out and do a mobile service and it would cost me my deductible plus $58. Not even the right insurance company. This service is ridiculous at best and his cost me time off of work which I will never get back. Unbelievable.
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December 2023 by Audra Doll
Had the tech out to replace my windshield and wiper blades on 12/11. The car was driven for the first time on 12/27 and the wiper flew off on the highway with my newly licensed 16 year old daughter behind the wheel. She managed to get to an Autozone and someone there helped her replace the missing wiper because it was raining and she couldn’t get home without one. I tried calling Fife multiple times during business hours over the next two days and it just rang with no answering service and no pickup. I tried to email but have gotten no response. I tried the text option on their website and the autobot told me to email. I tried the “live” chat option today and the supposedly live person told me to call the shop or send an email for a warranty service. It was clear the live chat was not actually reading the text of my messages so I doubt it was a live person or they are totally incompetent.This shop did shoddy work, put my kid in danger behind the wheel and now it’s impossible to get a hold of anyone to get a refund for the wiper they incorrectly installed. We live in Washington you can’t be without a windshield wiper for even a day! Worst company I’ve ever dealt with.
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December 2023 by J V
Horrible. Don't ever use safelite of Fife unless you want to wait all day for a 2-hour job. Oh and then if that's if they get the right glass ordered the first time. Never will use these guys again. If I could leave a zero star I would.
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December 2023 by Audra D.
Had the tech out to replace my windshield and wiper blades on 12/11. The car was driven for the first time on 12/27 and the wiper flew off on the highway with my newly licensed 16 year old daughter behind the wheel. She managed to get to an Autozone and someone there helped her replace the missing wiper because it was raining and she couldn't get home without one. I tried calling Fife multiple times during business hours over the next two days and it just rang with no answering service and no pickup. I tried to email but have gotten no response. I tried the text option on their website and the autobot told me to email. I tried the "live" chat option today and the supposedly live person told me to call the shop or send an email for a warranty service. It was clear the live chat was not actually reading the text of my messages so I doubt it was a live person or they are totally incompetent. This shop did shoddy work, put my kid in danger behind the wheel and now it's impossible to get a hold of anyone to get a refund for the wiper they incorrectly installed. We live in Washington you can't be without a windshield wiper for even a day! Worst company I've ever dealt with.
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November 2023 by J ND
2nd Time here different car different problem. These guys are awesome and professional.??
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November 2023 by David Moody
This location's staff took great care of my car. Thanks
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October 2023 by Saemyi L.
It was quick and easy to make an appointment through my insurance company. I was running a few minutes late and she was so understanding. They were really quick with the repair, maybe around 30min. They did tell me and have me sign a paper understanding that cosmetically some of it may not be filled since it's still broken glass. But I was still disappointed how it looked like it wasn't even repaired. :( I think only the center dent got filled but the crack looks the same. FYI, it's tucked away behind different businesses but at the end of that street.
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September 2023 by Veronica Barnett
Brenda and Richard are amazing ? assured me that they would take care of my window it wouldn't roll up and it cracked when Richard finally got it up but reassured me that they would replace it and take care of me I am truly grateful
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September 2023 by Porter P
Answer your phones
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September 2023 by Michael Descala
Told me 1-1.5 hours. Had my car back in about 50 minutes. ??
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September 2023 by Ronny 2k20
This place was horrible and made the service way more difficult than it need to be
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August 2023 by Krissm Acosta
I had mixed reviews on this property. We brought our vehicle in to get our windshield fixed through our insurance, we had already got an appointment booked weeks before and once that day came we brought our car waited a few hours after getting a call back and turns out that they didn’t have the windshield in stock, they asked to have our vehicle stay overnight. Later the next day they put a new windshield but it wasn’t calibrated with the safety features for the vehicle, now we are looking to rebook another appointment. All the set back and back and forth could’ve been avoided if they had checked with the inventory. Julie has been the most responsive person through this experience. She made sure to communicate with us. The first guy we dealt with wasn’t that nice. Overall everything else went smooth after the second attempt. I waited 1hr and 30 for my correct shield to be installed with the correct calibration. Thanks to the tech who helped on the second attempt.Service: Auto windshield repair
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May 2023 by Patrick L
The location is a typical industrial area with little within walking distance. The staff/technicians were very helpful and fully explained the repairs in details.