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June 2023 by Rosemary B.
DO NOT USE THIS COMPANY! I know when flooding happens it's overwhelming but they are simply taking from hardworking people . Unfortunately my wife and I have had our previous home that was 900sqf in California flood and that was about 4000 dollars for labor and equipment which was used for about 3 weeks and now one of our restroom floods which is maybe 100 to 200 square feet and with labor and about 4 days let's call it 1 week with equipment they want 8000 dollars . It looks like this is an on going issue where they say that the insurance company simply don't know what they are talking about according to this company . Look at yelp reviews to see how a lot of people have the same issue as I do . PLASE STAY AWAY FROM THIS COMPANY .
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May 2023 by Peter P.
Please read the reviews! This company is a fraud.I would like to support them due to the fact that they are a transgender- owned business but unfortunately they are not good.Took my money and did not complete the work. Actually left my house with more damage than when they showed up, then they continually dodged my phone calls. The only positive was when the owner Alex would show up one day in a dress using she/her pronouns then the next day totally gender neutral using they/them. Too bad that all Alex did was prance around and not do any work.
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April 2023 by Danielle A.
This company is a SCAM. Worst experience ever. Washington Restorer deserves a negative review. There was a water leak at my house, hired Washington Restorer (wish I had seen the other reviews first!). They left some fans and cut several holes in my walls and ceiling. They they went MIA for several weeks, avoided all my calls. Alex over billed my insurance company for services they they did not provide (mold test? never happened! kitchen and living room work? nope, the leak was in one bedroom only). Alex's fraud will catch up with him eventually. I am surprised this company is still in business, they are the WORST. I ended up having to hire another company to fix all the damage caused by Washington Restorer.
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November 2022 by Deb F
It was certainly an experience having this team come out. They were very professional and friendly. The ONLY downside would be the cost. You should be provided some idea up front of what to expect. I'm retired and SS is hard to get by on. But, the owner is being very kind and patient with my (not very large) monthly payment. This speaks volumes, to me anyway, about the owners character and concern for his customers. He is top notch and I very much appreciate him and how his company have helped me.
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November 2022 by Deb F
It was certainly an experience having this team come out. They were very professional and friendly. The ONLY downside would be the cost. You should be provided some idea up front of what to expect. I'm retired and SS is hard to get by on. But, the owner is being very kind and patient with my (not very large) monthly payment. This speaks volumes, to me anyway, about the owners character and concern for his customers. He is top notch and I very much appreciate him and how his company have helped me.
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January 2022 by jerad greenwood
They were referred, as a reliable company to work with homeowners insurance. Friendly reception when calling Mercedes was a very bright side of the transaction and the workers were professional and courteous. However when insurance denied my claim and I had to pay out of pocket that’s where I feel their services really missed the mark. I would not recommend them unless you are 100 percent sure your insurance was covering repairs. I received a (reduced) invoice for $1960 for essentially a plastic barrier and cutting out a small section of dry wall from the ceiling and insulation. Not putting anything back… no replacing of insulation or dry wall. As I had my contractor ready to do drywall and paint.When I called John the project manager to speak to him about a few hundred dollars charges for “emergency service call” which I disagreed with, also to clarify some other charges, he didn’t answer. Left voicemail expecting at minimum a call back or email. No response from him after a week, and only a email statement requesting payment for the invoice.If you are using insurance probably a different experience as you will not have to directly pay them, but if you do business with them be prepared for lack of communication and general disinterest from project managers.
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October 2021 by Apollo G.
Do not hire this company. They don't climb into attics to determine where water leak is coming from.
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February 2021 by Felicia M.
I can't say enough good things about this company. They were professional, on time, polite and made sure to explain everything that was going to be done. They left my home in the cleanest way possible, even sweeping and vacuuming. I have 4 dogs who I thought were going to annoy them but instead they loved them. There are absolutely no complaints and I would recommend them to any and all people needing mitigation. Demetre is in charge, and was so sweet and caring, as was Mitchell and Robert. This is the first Yelp review I have ever written which means a lot!!
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August 2020 by Michelle Renee F.
Truth is, the reviews that are already posted are more then true. This company was AWFUL to work with! The water control guys that initially come out specifically Konan was super cool. But I'd be embarrassed to work for such an awful company. The customer service sucks. They apparently couldn't get ahold of our insurance and at the time we had State Farm. On Christmas Eve my husband and I received a notice for them to put a lien on our house when we were in the middle of selling our house. We never got a phone call to straighten everything out or a bill in the mail before they placed this. Then after the holidays when I could finally get in touch with them and my insurance the guy was a straight j*** to put it lightly and wouldn't take the lien off even though he just got paid. Apparently the person that originally was handling our payment with our insurance quit or got fired and they completely dropped the ball. This company has horrible customer service and we really wish we would have listened to the reviews but it was 10 at night and we had water damage so we were in a tough spot. Also their contractor they go through for repairs is rude too. They took forever to get us scheduled and my father is a dry waller so we had him do some serious spots while we were waiting and once they got there they threw a fit and wouldn't even touch it since it had been worked on some. Literally the worse experience ever. If there was a -star review I'd give it.
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July 2020 by Juanito B.
Please Avoid Avoid Avoid at all cost. I don't usually write reviews but I'm doing this as a public safety service. This company is a scam. I'm in the process of reporting them to the better business bureau and to my insurance company. I had a leak and I called them for an estimate but didn't like how much they are charging. They kept insisting to charge the full amount because the insurance will cover it. I felt like the work was unnecessary and I don't want to be involve in an insurance scam. So I refused for them to continue on the work. However, they still charge me $1400 for an estimate of job I clearly refused. No work was done but they insist that the estimate cost $1400. Again, avoid them at all cost, trust me on this.
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March 2020 by Mary Young
Damage done by left wet and soggy carpet and pad, and the bill is $2,708.10. AWEFULL AND I LOST SEVERAL ITEMS OF FURNITURE DUE TO THIS.
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March 2020 by Mary Y.
I wish that zero was an option on stars. They originally said they were going to charge $1700, but that it would be much lower when they left as they did not move around anything and left most of the wet carpet and pad there. Now I get a bill for get this $2,708.10. I think this speaks for itself. I am having to take legal action now.
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February 2020 by Garrett Willey
We’ve worked with Washington Restorer a few times. Great, honest company to work with. I highly recommend them.
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December 2019 by Scott B.
How do I leave zero stars? Hired this company to clean up a sewage spill from a broken drain line under our house... Their tech left the "protective" film on our carpet over a 4 day weekend, telling us it was ok to walk on. When they returned to claim the machines left under the house to dry it out, and remove the film. The film left a sticky residue. The tech tells me "Your insurance company will take care of it." This is something Washington Restorer caused, and did end up paying for a professional carpet cleaning company making two trips out, to get it off. That's just where the dishonesty began. And now it really gets good... Over a month later I had another company give me an estimate on re-insulating my heating system. They discovered the damage, (see attached photo) Whether the damage was caused by W.R. or not, is unknown and irrelevant. They not only KNEW ABOUT IT, but never told me about it either. So I had been heating my crawlspace since they where under my house. I was inform the tech didn't say anything to me about it, because he was afraid I would... "blame him for doing it". After several talks with them they agreed to give me a discount, and mailed me a check. It arrived, but wasn't for the agreed amount. Another call... Another check mailed to make up the difference... I deposited the two checks, and they both BOUNCED!!! (NSF) You make up your own mind whether this company will clean up a mess for you, or just take you to the cleaners... Update: They did finally send me a cashier's check, AFTER I stopped by their home office in person. .
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September 2019 by Cathy K.
When confronted about their text around 8:50 am stating they were 30 min away, on a day they billed us from 8:15 on, they changed their story from claiming the "tracking device" placed people "on site" to saying they charge when their crew leaves the shop. Had we been informed we would be paying for "work" during their sometimes 2.5 commute one way (from Fife to W Sea-how it took 2.5 hours is unclear), we would have not agreed to this. But, when confronted about their billing, their pat reply is to threaten to put a lien on the house.
