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March 2024 by Nathaniel
Dropped of my vehicle telling them I needed it back no later then 3pm. Was told that could he done. Received 1 update call to add an expectation at a fee. I authorized it and was told it would add to the over all time which I accepted. 4pm came with no call so I called asking for an update, they gave me one telling me they will call when it was done. Never got a call so got a ride to the shop at 603pm to find out they closed at 6pm and kept my keys and car with no update leaving me car-less and unable to get into my home since they had my keys. Brought it up to them next day to get a half hearted apology and a "well you should of shown up before we closed." Will not be coming back especially to that location.
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February 2024 by Shaylee Retzler
We were treated with respect and were in and out for our oil change. We got in in a few days notice. Overall was just a positive experience.
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February 2024 by Kirsten Brunson
Andre at the front counter was so gracious and helpful. I walked in @4:30 on a Saturday with a slow leak. Once I identified which tire had the leak (which Andre told me how to do), he said I could wait and the technicians would get to it when they could. Well, in less than an hour, they identified the problem, applied my road hazard warranty, and installed a new tire. Great service, friendly and helpful staff. Thank you so much!
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November 2023 by Eloa
I was able to find an appointment on the same day. Friendly staff. They saved the nail they removed from the tire, so I could keep it as a souvenir ? Fair price?
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October 2023 by Vickie Deldin
Very friendly and was very good in getting u in and out. Was on vacation and needed something done and the service was great ..
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August 2023 by HL Barnes, II
If I could leave zero stars I would. I made an online appointment at 10 am for 2 pm. Got a confirmation email and everything. I then show up at 1:20 pm.for the gentleman behind the desk to barely look up. Then proceeded to mumble, “There was no way I was going to book this appointment.” Instead of calling me to inform me of this so I didn’t have to drive an hour there, he seemed bothered by my presence. “I just don’t have the people so i don’t know what to tell you.”
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August 2023 by Damon Gates
Rude employee and I set appt for 9:30 am the night before and they had no record off it and I had to find somewhere else to go. Military should pull there contract
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June 2023 by Robbin Hatchett
This Firestone Auto Shop has some of the most hardest working staff that not only inspects, fix and check your vehicle, but they also check on your well being too!! You will not be disappointed when you stop on by, so make your way on down here!!
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June 2023 by Eric G
Horrible service. Walked in for a simple tire patch job for a rental car while I was on leave visiting family and the rep launched into a list of excuses on why he couldn’t help me. Save your time and money and go to Les Schwab for tire services.
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May 2023 by Jordyn Tarleton
Don’t have an online appointment request line if you guys can’t accept it ? I had a reservation number and everything and my appointment is nowhere to be found and now I can’t get the oil changed?
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May 2023 by D Y
Very good experience. The cost of the work and labor was the same or less than it would be at any other shop. But on top of the repair, they ran through a checklist of items to ensure they were in proper order. To include tire wear (annotated on the checklist as wear in MM) and also tested the battery, providing battery output/condition information.The time it took was reasonable, and their opening times are hugely convenient.I'd say this service is above and beyond what most shops are going to provide, and with all the work they did, I felt the cost was quite reasonable.Thank you!Service: Transmission repair
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March 2023 by Bill Blackburn
Tried to charge me 3,444.12 and charged me 10 for a look over then my alternator died the same nightService: Tires
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March 2023 by ye ng
dont waste your time and money, Go somewhere else! Lesson i learned, always get 2nd opinion after what firestone tells you about your vehicle!Services: Air & cabin filter replacement
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March 2023 by ssSadowe Wolf
Cut me off half sentence, didn’t listen to my request, repeated unnecessary information multiple times like I had difficulties understanding. Maybe because I am a woman…not ok.
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March 2023 by Anthony Texeira
Made a drop off appointment for tires. Asked for oil change when I dropped the car off. When I dropped it off at 8:50 am (10 minutes before my appointment), I was in a bit of a time crunch but the service manager said he would do his best to get the car back. He said worst case, I would have the car back in the late afternoon.I got contacted by a service rep at 3pm and she asked if I would like to add on an alignment. She advised it would be about $120. Saw no issue so I said to add it on. I show up after being contacted at 3:57pm with an almost $800 dollar bill.I came back and inquired about it a couple days later and the store manager was very “alpha dog” in his attitude. He didn’t let me get a word in on how I felt about my service and very reluctantly refunded the difference.DO NOT GO HERE. Spend the extra $50-$60 and go somewhere where you’re actually valuedServices: Oil change
