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December 2023 by Kim S.
Don't ask for prescription transfers from rite aid online. It never works and is a waste of time. I had to have two prescriptions transferred, I called to check the status cause no one called me, I was told it never works so I verbally requested the transfer, no call so I call back to see and they haven't heard from the pharmacy so now I have to call the pharmacy to find it. I'm a pharmacist and I would never have treated a patient like an employee. Terrible.
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November 2023 by Patrick M.
This pharmacy gets a really bad rap... But i think a lot of the delays and long lines have to do more with the customers than with the staff. I have been coming to this location at least once a month for rx for over three years and I have noticed that when someone gets to the front of the line I can tell if they have taken a very important step to help both the staff and the other customers ahead of them... CALLING AHEAD! I ALWAYs call ahead and check to see a.) if they have received my prescription from my doctor and b.) when it might be ready "please and thank you" ( goes a long way if just for human decency!) They will tell me if it won't be ready that day. And guess what?! If it won't be i don't go and have to wait in line!!! AMAZING. What's even more amazing is that IF YOU SIGN uP for mobile check out... THEY WILL TEXT YOU THE MOMENT ITS READY. But the people that are really making the line long show up without doing any of those steps, presents the poor staff member (who has served a bazillion people since their 30 min break ended an hour ago) with 10 minutes of questions (that could have been answered with a simple google search or a call ahead) and then complain that their prescriptions aren't ready and that they have to get back in line. So wake up Freeland! The staff rocks and we can help them by doing a little extra preparation before showing up and also by NOT taking out our frustrations on hard working members of our OWN COMMUNITY! Thanks for listening and thanks to the staff members of the pharmacy team!
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October 2023 by Michelle L.
I gave one star because there isn't an option to give zero!From the employees to all the empty shelves to the 30 minute lines for a prescription, this is the absolute worst Rite Aid I've ever been to.They need to be bought out by a useful and worthwhile company.TERRIBLE
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September 2023 by Carl Graeser
I have picked up many prescriptions for my parents over the last couple of years. I have had no problems. The staff has been friendly and helpful. Thanks rite aid pharmacy
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September 2023 by Lois Redford
To much wait time in line to pick up rx that they called said was ready for pick up after waiting 20 min in line I was told give us 30 more min. It will be ready.
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August 2023 by Julia T.
This store's shelves have been close to empty for a month or more. Basics are not in stock after repeated visits to the store. It's a very strange experience trying to shop there lately.There has been no official explanation for this: no signs at the store, no news or social media announcement and differing messages from the staff. Naturally, the locals are talking about this and making speculations as to the cause. I've been forced to turn to Amazon for simple things like a skin lotion we like at home, although I prefer to shop locallyToday I mentioned to my cashier there that they must be losing business and that it must be hard on the employees. The cashier next to her then erupted at me, asking me why I'd say that. I gestured to the empty shelves and she pretty much shouted at me that the reason was that their Rite Aid warehouse had been deemed unsafe and had been shut down. She mentioned that people thought they were closing (gotta say, it looks like they are) and seemed exasperated that I'd dared mention the issue. I was shaken up by her tone of voice but thanked her for the info and suggested that a sign to that effect might be helpful. She responded that "People around here don't read signs!". Around Whidbey, they don't read signs? Well, I think they do. I, for one, certainly read signs and I post reviews, too. I actually think that their customer base has been pretty darn supportive of the store during the whatever it is that's going on there.The Rite Aid employees seem stressed. I think their customers deserve an explanation for the problems they are seeing with their own eyes and it's not coming from management. This isn't the first time I've seen staff there behave angrily and unprofessionally to customers, which is sad and frustrating given that this drugstore is pretty much the only game in town.
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August 2023 by Doug Coughenour
Entirely agree with all the negative reviews. It seems that this place makes a concerted effort to aggravate this island community.I’ve heard about this pharmacy from friends on the island - nothing positive, but I thought I’d give them a chance. I went in with my family to see if we could get a walk in appointment for a vaccination. I was told to come back in an hour and a half and they would see what they could do. I did just that, but was immediately told that they could not possibly get so many people in (four of us). I explained that I had been told just an hour and a half ago that they would try. No - I obviously I hadn’t made it clear how many of us there was. I had. Never again. I’ll drive to Clinton to Island Drugs like everyone else in the know.
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June 2023 by Christa Boisen
I hate to do this and have been trying to put it off for the past 3 years but my experience with the pharmacy here has been overwhelmingly negative.Every once in a while there is a silver lining and someone is kind and there isn't miscommunication... But after sitting for an hour waiting for my single shot (no line for pharmacy or appointments in sight), the tech came out to tell me my insurance does not cover the shot. Which is fine, but would have been nice to know, an hour ago.Using this pharmacy for my medication fills me with such a deep sense of dread. As of today, I have finally resolved to make the change ASAP to CVS for everything.On the other hand, the store is lovely. And the people working in the store are lovely. So that's nice.
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March 2023 by Linda Del Bianco
Went on a Sunday around 3pm to pick up 4 prescriptions and to request a 5th to get filled (was willing to pick it up on a layer date). There was no line and the pharmacist offered to fill the 5th prescription while I waited. I was out the door with all 5 prescriptions in 10 minutes.
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December 2022 by Ramon B.
Worst service from any business I have gone to in my life. And nothing but excuses about why it is not their fault. They will never even try to fix their issues, of which there are several. The worst part of having to deal with them is having to wait in lines that take forever, even if there aren't many people in line. You just know that you are going to have to wait. Then, when you finally get yo the counter, you will be lucky to find out that your prescription is in fact filled and ready. When it isn't, which is half of the time, you can't speak to or complain to anyone because they are not available. They don't answer phones so you have to go to their web site, which gets you no help at all. This is just the absolute worst business I have ever experienced and they never even been apologetic about it. Horrible customer relations.
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December 2022 by Saints Girl
Wish I could give a zero rating. I always have issues with the pharmacy. Always understaffed with long lines. My prescriptions should be delivered but not happening. Called to see why and they referred me to corporate customer service. I was told that is 24/7 but called and was told call during business hours. I cannot breathe because I cannot get my asthma meds which in turn makes my anxiety worse which is why I get my meds delivered! Being on South Whidbey this and Island drug are my options. I will just pay to have them sent by an online pharmacy if I can.
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November 2022 by Ramon Barrett
Absolutely the WORST pharmacy I have ever dealt with or heard about. They almost always have a line and don't seem to be concerned about finding a solution. I participate in the automated system that leaves a phone message at my home when prescriptions are ready, which is supposed to be convenient. It let's you know when it is ready and a date by which you can pick up before it goes back to the shelf. There have been a number of times that they have put them away before I have gotten there to pick up and before the cut off day. Any time you bring a problem up with them, they give you a litany of reasons why it isn't their fault and that they had no control over it. They never answer the phones at the store either. If you think you will call ahead to verify that your prescription is still in fact ready, you will be disappointed. I spent over an hour several times in an endless back and forth call transfer with nobody actually answering the call in the end. So, you have no choice but to go in, wait in a forever line, only to be told that you don't have a prescription ready because it got shelved three days before they said it would. The location manager is totally incompetent and serves no function at the store.
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November 2022 by Joseph Mitchell
Hour plus for prescriptions. Obnoxiously bad service.
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October 2022 by Jean Stark
This is the line now, like most days except at 8 a.m. when it opens. Please don’t respond that “I’m sorry your experience wasn’t great”. How about some facts about why there are not more people working. Is it COVID, no one is applying? What’s the deal?
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October 2022 by SwC R
Horrible. No drive threw. Anytime Iv gone have to wait in a line of 20 ppl and it takes over a hour just standing in line. I would never use this pharmacy again . HORRIBLE
