October 2025
Horrid customer service. Been using RockIsland internet for almost 10 years. Used to be very good. Now bad. Internet is out. Call for service. No que ahead. Put on hold 30 min later, no call. It is 9:30 AM. Going to call again, then go to Board of Directors.
April 2025
Poorly educated staff. Next to no help in resolving near constant internet issues. Would definitely never recommend to anyone looking for internet services. Ever.
September 2024
Constant outages never actually get what I pay for customer service is horrible. Never get anybody on the line. They can actually do anything other than say unplugged my Internet, and plug it back in.
