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July 2024 by Todd Hunt
I called 2 or 3 times and had no response. I would put no stars but that is not an option.
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July 2024 by michelle fladebo
Not a good experience. We paid Larry up front and now he won't return our phone calls or e-mails.
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January 2024 by antonio olivarria
I was told I would have a approved septic design within 2 to 3 weeks. It's been like 10 weeks now and I have not had any communication from Larry or received an approval from health department. I paid for the design plans already, I told Larry the urgency to get this done. The time it has taken has only delayed my project and the lack of urgency and poor communication has made this leave a sour taste from this company. The reason I hired them was for their professionalism but their is nothing professional about this company, at least I wouldn't recommend or hire them on any other project
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March 2023 by Greg Wheat
Don't even get me started on these guys. Hand em your money, which they want RIGHT AWAY and then they start but they drag their heels for literally well over a year for what they tell you will take a month or so. 27 outbound calls and not a single returned call at one point! Horrendous. They were so disorganized. Over half a year in they had the wrong design, wrong parcel number and mixed me up with other customers etc. Just awful in all respects.
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February 2023 by Shasta Willson
We're shopping for a home to add an ADU to, and had some questions about the process in Mason for a particular property.Even though we don't own the property yet, they were responsive, informative, and in fact told us we likely don't need their services at all and sent links to some Mason folks to talk to instead.Would definitely go to them if we wind up in the area and do need septic support.
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February 2023 by Daphne Spakowsky
I needed a perc test done on property I'm buying in Lakebay. Shaun was very helpful with scheduling, etc. Then Larry met us on site and went above and beyond what I expected. Perc test went well... on to the next stage! Thanks Apex!Service: Septic system installation
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February 2023 by Tiffany Waldrop
A family member recommend Apex to me about having a new septic/drain field designed as my old one from 1976 had failed. Larry was quick to help and when I was having an issue finding an installer for the new design Larry got right on it with making calls to two of the best installers. This company has been on top of it, with any questions they’ve been just a call or email away. Thank you again for not only being affordable, but for the great customer service through this process. I would highly recommend Apex and couldn’t be happier with the service they have provided.Service: Septic system installation
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February 2023 by Rayce Rybin
Have been on a few designs of apex and nothing but great work
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February 2023 by Mary Stroube
This company did a preliminary test on my property last August to determine if it would perc. They were responsive and helpful. They said I needed a High Water Table Test once it rained. On February 2, I called the company to schedule the test. I got no return call. I called again. No reply. And again and again. I emailed the owner and two other associates, and I had no response. I called again. Nothing.I had my realtor get involved and they finally emailed her, apologized for the delays and promised to call the next day. No call. She emailed them a couple of times with no response. I've called and emailed with no response.I have had to pay additional costs I wouldn't have incurred if the sale went through, and I'm risking not selling the property as currently anticipated.I have no idea why they have ignored me, but beware if you every need subsequent services from them.I notice all there good reviews were a couple of years ago, BTW.
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August 2020 by Jon Aflatooni
My wife Rae and I have been working with Apex Septic Design for our new property in Gig Harbor. The process has been excellent. Communication has been easy and even fun. The staff have answered all our questions as well as even helped to coordinate some last minute changes that are really going to help out the overall build a great deal. Though we didn’t expect this they still answered our call on a Sunday to make sure we were all set for Monday and all the work was coordinated. We would recommend their team to anyone in need of a Septic design.
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August 2020 by Rae Aflatooni
Great company, excellent communication from every person I interacted with. Apex Septic Design was incredibly knowledgable, timely, and helpful.
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August 2019 by Jim Myers
You should be able to give minus stars for companies like Apex Septic Design. Just finishing building a new home. This is the fifth home I have built in my life and contractors can be a real challenge at times. Some are also great to work with as well.
I have never worked with any company as bad as Apex Septic Design. It would take far too long to describe just how bad they were. They make a great first impression and they offer a large discount if you pay up front. What a huge mistake taking them up on that offer. Once they had the money I had to beg them to call or to get anything done month after month after month. They love to blame you or others for their failures of course. But the fact that I kept all e-mails with them proved them wrong. The frustration and cost of dealing with them made the whole process unbearable at times. PLEASE do yourself a favor and find anyone else to do your septic design. If you do decide to go with them pay them only as the job is done and not in advance no matter what discount they offer you!
Updated Note: So the owner of Apex replies to my review asking me to contact them to discuss. Nothing he could say would make up for the months of torment in dealing with them but I made contact out of curiosity. It has been well over a month and as usual NO RESPONSE back once again. Seriously?!?
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August 2019 by Briattany Morton
Larry and his team were absolutely fantastic. We had a difficult property and he gave us a few options to make it work. Office staff were very friendly and called me back every time I had a question (which was a lot). I always felt like part of the process and look forward to using Apex in the future.
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August 2019 by Erik Gardiner
On time and on budget! These guys (and gals) are super professional and have great attention to detail. Excellent communication made the whole process go smoothly. Would not hesitate to recommend.
