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March 2024 by Melissa Emerson
Wes was amazing, helpful, and knowledgeable. His customer service was outstanding. He took his time with me, gave me great recommendations and was wonderful to speak to. When I come back I will be asking for him!
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February 2024 by Cyndi King
i was in on 2/22/24 @ noon. The gentleman there gave me excellent service!!!!
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February 2024 by Sue Redkey
Jade was patient, professional, knowledgeable and considerate of customers who were waiting.
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February 2024 by Adrian Harper-Vassell
Great customer service. Very pleasant and helpful.
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February 2024 by Patricia Lora
Wes and Miguel what a wonderful day today they help me 100% good customer service for both of them and I recommended everybody and get Harbor to go see these two guys. Thank you again for your service.
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February 2024 by Raymond Lavine
Wes is pleasant, helpful, and knowledgeable. A pleasat fellow.
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February 2024 by TZ
Thanks Jade for the help. Very helpful and attentive
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February 2024 by Claudia A
Jade was so helpful and knowledgeable and a pleasure working with me to set up my new phone. A very nice store and a new go to for me!
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February 2024 by Jose Zamorano
Love the atmosphere here ! Great Team ! Great people made me feel welcome with laughs and hooked me up with a great deal !
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January 2024 by David F.
We went in after Christmas to add a new phone line for one of our children. Getting the phone and line added was easy, but, be aware. Even after telling the sales person I didn't want the insurance, they added it anyway. The only notification I received was on Jan 2nd, when I received an email telling me about the $45 dollars per month for my new phone insurance. I called the store to fix this, but they wanted me to drive in to have it removed. Moral of the story, make them show you the screen before they finish your order.
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July 2023 by Robin Harris
I purchased a new phone that I received by mail and needed assistance activating it and transferring my data. I visited my local AT&T store and met Gerranisha who was absolutely amazing! There were a few glitches with my phone and she had to make some calls to get the service activated. After handling that issue, she helped me activate my watch and ensure all my data were transferred to my new phone. She also reviewed my plan with me to ensure it was appropriate for my needs. We spent about 45 minutes getting everything working properly and she was incredibly patient and professional. I left the store a very happy customer.A week or so later, I visited the store again for assistance with the AT&T app. For the past 7 years, I was unable to use the app after switching from a joint account to an individual account. I spent several hours on several calls early on with AT&T representatives but none could fix it so I gave up. I took a chance and asked Gerranisha if she could help. To my delight, she was able to fix the data on my account so I could finally use the app! It may seem like a minor issue but it is so much easier to check data on the app rather than having to login to the website! Again, Gerranisha was patient, professional and so very helpful!I do not usually write reviews but Gerranisha's customer service was so exceptional that I felt compelled to write this one. Good customer service is sometimes difficult to find these days and she deserves kudos and recognition for a job well done! Thank you!!
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June 2023 by Karin Reese
Went in for a phone upgrade. Was given incorrect information and had a very frustrating experience. I have been with AT&T 25 years, but this is enough to make me think about switching.
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May 2023 by Paovale Peneueta
That store is gonna have an awesome manger. Cristoval Juarez is an awesome guy, very helpful with excellent customer searvice. Very good addition to any business. Congrats Cris
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May 2023 by John Jessen
Great service! I was really happy Cris was able to help me with my device. Very knowledgeable and spent a lot of time helpin me.
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February 2023 by Steve Dische
I went to the ATT store in Gig Harbor and it is the best: Connor was the representative who helped me and he was professional, extremely knowledgeable and very personable. He is a #1 team member 2 thumbs up ? ?
