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December 2023 by Donna Scigliano
One teller on a Friday!!! Worst service ever!!! I will be going elsewhere!!! I waited in line for 15 minutes!!!!!
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September 2023 by isabel Geddes
Been a customer for 40 years and hung up today when asking about foreign drafts and told you don't do that asked where I can get one slams phone down of me very rude will be l9oking for a new bank
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August 2023 by Robert David
Corporate BofA is a pain in the a$$et. To cash out a CD it takes up to 90 days! It took three trips to close out my checking, savings and credit card.Reminds me of Hotel California… you’re welcomed any time you like but you can NEVER leave.The employees are always the best though. They really go out of their way.3 months later I am still trying to get my money.Day before yesterday I called and they said they could not find any record of my CD anywhere in their system!I found paperwork at home with an account number and today they said the won’t mail the 2000 check. They insisted I come in for a cashiers check.Stay tuned!
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February 2023 by michelle tilley
Not helpful at all. Extremely rude manager. Treat their customers like trash.
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November 2022 by Bill D.
Shame on Bank of America Gig Harbor. I have been an actual Bank of America branch manager and I'm extremely intimately aware of the closing procedures. I rushed to make it to my Branch from across town, made it on time, this Branch closes at 5:00 p.m. on weekdays. I came to the door and it was already locked, I double checked my phone, we all have internet perfect time on our phone these days, I made it with 2 minutes to spare. As I knocked on the door, the two women that were just standing there looked at me, and then they both walked opposite directions as if to pretend they didn't see me. As I said, I've been a branch manager of Bank of america, and I would always wait right up until the last minute because of the golden rule, we've all been there where we've tried to make it in on time and I didn't want to do that to my customers, but the Gig Harbor Branch doesn't seem to care. Shame on them, I won't be referring any checking account or real estate loan business to this branch, that's for sure.
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March 2022 by Red H.
This branch really does not value their customer. 20+ years a customer and we have decided to close our Adv Plus Bank account. Other banks are starting to open on Saturday morning. This location is closed on Saturdays. The manager (Sue Walters) will follow BOA black and white policy and not look for solutions. Remember each person is different and situations should be listened to. Policy is there for a reason and its easy to say the system will not accept it vs looking for solutions to help the customer. At least show you value the customer by presenting some options, Im sure you know better than I do what they are. The instances of where the customer is not valued has been numerous over the years. Now looking for a local bank in Gig Harbor, rather than a large Corporate institution.
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August 2020 by nick pugh
I own a business in Bremerton and Have to go to Silverdale or Gig Harbor to do deposits. I Live in Gig Harbor so I bring my son (5) with me on Saturdays but... Closed on Weekends "Covid". There seems to be a disconnect. Bad management. Considering taking my money elsewhere.
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July 2020 by Greg Johnson
Despite repeatedly requesting to be taken off their marketing lists I keep getting sales calls from this branch. Same guy every time.
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June 2020 by Scott Smith
Rude rude tude
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March 2020 by Brother Buddha
Excellent customer service. Thanks Leann and everyone at BOA Gig Harbor. Thank you Lindsey!
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February 2020 by Juan Wick
Excellent customer service. Thanks Leann and everyone at BOA Gig Harbor
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November 2019 by Christopher Seiy
I always get good service here. Had a couple problems a year or two ago and they made it right with me so they have my business. Susan is usually the one I talk to and she's literally the best.
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November 2019 by Matt A.
The worst bank and possibly the worst branch manager in the country. Been a member of BofA for almost 49 years with multiple personal and business accounts. This past Saturday this branch refused to deposit my paycheck(drawn on a BofA account) into my BofA Checking/Saving account to pay my BofA mortgage. Their excuse is they have to wait for the funds to clear. This is not taking care of customers. After speaking to the branch manager I was more convinced that moving all my business including my mortgage from BofA is absolutely the right thing to do. Do not recommend BofA and specially this branch to anybody.
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August 2019 by Julie L.
This is such an outstanding bank it's hard to know where to begin. We came here after our brother died to obtain guidance on how to proceed with his bank account and were promptly greeted and led to someone who could help us. Susan Champeau turned out to be such a warm, professional and knowledgeable person who guided us through all that we needed to do. Fast forward several months later, we were fortunate to have her again to help us close out the account. From the friendly security guard who greeted us, to the bank employee who led us to Susan, to the teller who handled things, we couldn't have been treated nicer. Thank you!
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May 2019 by Marcus W.
The only reason I'm giving them a star is so that it will register. I arrived shortly before closing. My first mistake. It was quite clear by the sour attitude that this person quite understand how bad this bank sucks. After nearly a 10 minute conversation about how do I obtain the payoff balance to my credit card, she finally understood what I was trying to do. She was still angry and when I passed her my credit card she told me that the bank machine could not read it. She didn't try to look up the account or assist me in any other way but basically told me there was nothing she could do. After watching several funny U-tube videos about the poor customer service this bank provides, I'm out.
