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December 2023 by Kevin Authelet
I never had more support from a company after purchasing an item. Excellent response , communication and timely delivery.
A+ all around
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December 2023 by Kurtis Smith
I ordered a fuel tank from these guys as they were the only ones available to ship a sender, tank and pickup tubes all at the same time. I made the order after hours on a Tuesday and they sent me an invoice showing two separate shipping labels. I was using a shipping service to reduce their extremely high shipping fees and tried to cancel/get in touch with them immediately when I saw that it would be 2 separate packages. They took 5 days off for a holiday which is not mentioned anywhere on their website or on their automated phone line, despite what they may think their phones say. So I was out of luck; however, they still shipped the product during their holiday anyways. After going back and forth with them and their false statements and sarcasm I finally received half of the product and it is some of the worst craftsmenship I have ever seen. There are FAR more dents and dings in this tank than my original metal tank, not to mention I need to completely remake all of the hold down tabs for the sender and pickup tubes. They are all different shapes and sizes and the arcs all completely different from one another. It looks like a child came upon a pair of tin snips. They could not even be bothered to deburr the cuts OR regalvanize the cut portions of the metal. The molding is horrendous and they even blame the dents on the molding. There are grinder marks ALL OVER it. The rollover valve tube is completely obsolete as it does not even go to the front of the tank as the stock tank does. I paid over $100 shipping and now they want me to pay to ship this damaged product back. This is hands down the worst $700 I have ever spent and I can't believe they would even try to stand behind this brutal workmanship. I wish it would allow me to upload more photos as the quality is almost humorous.
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November 2023 by joseph friedman
Bought wrong part. European instead of us. I planned to ship it back knowing there would be a restocking fee. 6 weeks later I get the box back. It was opened and a new shipping label back to me with a tapped note that said return to sender. This is pathetic. Customer 25 years. Not no more. How desperate ate they. Filed BBB complaint. Sad where we are today.
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September 2023 by Don Yearout
Great business and resource.
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September 2023 by Christian Minor
Sent in my 69 Jeep cylinder heads from Baja MX to BJ's in WA. Their sub vendor (S&J in Spokane) lost the heads for two months. Two months later they ship the wrong heads despite detailed photos and information. Resend them again from MX to WA and after almost eight months I finally got them. Spent over $700 in shipping and storage and not even an apology. When I finally brought up the customer service experience, they offered 10% off my next order. Ryan, the CS Rep kept blaming their sub vendor. Own your mistakes guys, its all we ask. Thxs
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February 2023 by Wayne Harper
If you own a full size jeep. This is the place. They have had to find parts.
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February 2023 by Mark Wood
If you have an FSJ affliction these guys are your one stop shop
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February 2023 by jap waller
Great place to shop I have the parts I need on hand. Shipped in right away. Got them a lot faster than I expected.
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February 2023 by Michael Amster
I run my jeep shop off of this business and a few others, Ryan and the crew always call me back when I have questions about parts or are looking for jeep knowledge. Very dependable, and the parts are great and don’t wear out or break like others.
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February 2023 by Jamie Laferriere
We used BJ's for some Grand Wagoneer parts and they came through. We did not require the entire timing chain kit ordered and they were quick with a return and getting us the correct parts. No issues and easy to deal with!
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January 2023 by Scubabugdiver
OK, things didn’t work out for us, but after long consideration I’m changing my review. These guys are all right. We just had a big misunderstanding. Go see my new friends, Brent and Ryan. They’ll take care of you!
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January 2023 by Scott Oberembt
Hands down the best people and customer service around, thank you for having the greatest selection of FSJ parts online!
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November 2022 by Anton Sander
THE one stop shop for FSJ's. Amazing customer service. Thanks for helping keep these old beasts on the road!
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June 2022 by alastair lohmeyer
Great Company!! I swung by their location in Gig Harbor to see what they’re all about and got a chance to meet the owner. Fantastic guy with a great story. He helped me find every part I needed and answered all my technical questions with ease showing his vast knowledge and expertise with the FSJ platform. I’ve been shopping at BJ’s Offroad for years and after speaking with everyone there I know I’m in good hands. Repeat customer for life.
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May 2022 by Allen Crotts
Great products
