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March 2024 by Brittney W.
Refuse to let my service dog in Said she was too small to be a service dog and asked her where her vest was and asked what the dog was for completely inappropriate. Definitely going to avoid this place now. I had only recently got the service dog approval so I didn't have a vest for her yet and she was so small that you can't really find a vest her size its been quite difficult
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January 2024 by Derek Harrison
No customer service
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November 2023 by Jeff Mayem
Great service, nice staff, good prices
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October 2023 by Suzy Q.
Every year I try pumpkin pie despite disliking it. I always think "maybe I'll like it this year," "maybe this pumpkin pie is the one that changes my mind". Despite my efforts I have spent my entire life confused as to why people go crazy for the stuff. After 25 years, and 25 Thanksgivings I was ready to give up on pumpkin pie. That all changed tonight. Turns out there IS a pumpkin pie for me out there and its COSTCO'S. I took one bite and felt like every one of my failed attempts, every bite of flavorless and soggy pie, was worth it. This pie tastes way more expensive than its price of $5.99. To me this pie is priceless. Sweet and flavorful filling, flaky buttery crust, and the ratio of the two is perfect. No soggy bottoms here! This pie puts every homemade pie I've ever tasted to shame, no offense mom! And to every other person thinking about making a pumpkin pie this year, maybe leave it to the pros at Costco. Not only will you probably save money, after taking into account the ingredient costs to yield of pie, you just can't beat Costco's price for a nearly 4lb pie! Not only that you probably won't beat its flavor either. Sorry With all this being said I am ready to make up for lost time. I will be keeping this pie on hand for the rest of Fall and I hope that everybody can find as much joy in Costco's pumpkin pie as I have.
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August 2023 by Mike S.
Nicest Costco we've ever been to. Clean, friendly, not busy, and beautiful! Very friendly employees!
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June 2023 by Alexis F.
A week ago I got my baby out of the car in the pouring rain and walked in Costco. I put diapers and several other things in my cart. I make my way up to the self checkout and a lady stopped me and asked to see my Costco card. Now I understand all of their rules and regulations about having to be a member, but I AM a member. My husband and I pay for our membership every year. I handed over the card with no complaint and explained that it was my husbands card. I understand their rules about having your own card, and would have been more understanding had they politely turned me away, but the lady at the self checkout proceeded to make a scene and embarrass me. I am an easygoing person and I try to be very nice, but when someone treats me like that it makes me mad. A friend of mine was at the store with me, and though I would not usually do this, she paid for my items. This made the staff even more upset and they proceeded to point and whisper about me and at me. Also speaking in their walkie talkies about me. The manager even came over to whisper in the ear of the cashier and tell her how horrible of a person I am. Upon finishing up my purchase, they proceeded to follow me to the door as though I was stealing or doing something criminal. As I said, if I didn't already pay for a yearly membership, I would get it, but seeing as how I do, I DID NOT deserve this embarrassment from the staff. I just wanted diapers for my baby. The store itself is great, but I would give the staff zero stars if I could.
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May 2023 by Ricky R.
I wasnt expecting to write this quick review. We have been to many costcos and I have never been compelled to sit down and make a note of my experience. For whatever reason we had a lovely experience at Costco this weekend. The sun was out. We found a beautiful parking spot close to the front. We made a cool purchase and had lovely interactions with every employee who all wanted to chat and were overly helpful while we waited to check out. It reminded me of visiting Trader Joes. People genuinely felt excited about being at work. It was just a perfect example of great customer service and that will always make me feel good. I cant say for sure they are always this happy, but it made my day for sure.
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May 2023 by Jboogie L.
2nd time to this Costco. Very spacious with a lot of variety (more than Issaquah location). They don't have bulk dried beans (Redmond has it due to it's bigger Indian population). I was just so surprised it's not crazy busy on a weekend!
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March 2023 by Isa T.
On Wednesday March 29th at 10am 2023. Me and a couple freinds went into this costco with my grandma. We were chased down and asked about relationship status with my grandma. i took this personal as I am recently adopted. after grabbing food, our grandma left to keep shopping and let us go back to the car. While walking out, the SAME lady approached us in a rude attitude and said we were NOT aloud back in ever and assuming it wasnt my family member . She accused my grandma of being a random lady off the street. Which I found affensive. She got all up in our faces as we walked by. She does NOT deserve emoplyee of the month.
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March 2023 by Charles D.
I'm generally happy with Costco in general!However, I would not recommend the tire center! I've come here for years for tires and seasonal exchanges. Today I was promised my car would be done in an hour and here I am an hour and twenty minutes later watching my car on the lift relaxing without being disturbed by a technician. I understand that things slow down if you don't have the staff but then don't promise to be done if you know you cannot deliver!Thanks Larry
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February 2023 by Chad H.
This review is for the food court only. I have been a Costco member since 1995 and have always felt I've gotten great quality for good value, everything always. Today I left the Gig Harbor WA store shaken. I was in the restroom, taking care of business. I was washing my hands when I was done and I heard one of the stall doors open, saw the red hat of an employee out of the corner of my eye and then took a good look as this person walked on by and out of the restroom without even looking at the sink. I followed to see if maybe they headed to an employee lounge where there was a sink. Nope!! Straight into the food court kitchen and proceeded to grab and handle pizza with their bare UNWASHED hands as it was coming off the conveyor! Unnerved me to see the least. I let a manager know as I walked off out of the store in disgust!
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January 2023 by Kelsey Murray
Ordered 4 new tires, was told they’d be delivered in 3-7 days and they’d call to set up an appointment once they were there. I called back after over 3 weeks asking for a status update. After being on hold for awhile, they said they had to search for my tires and finally found them in inventory. Set an appointment. When arrived for the appointment, they again had to search for over 20 mins to find the tires. While I have mew tires now, I wouldn’t trust their customer service abilities again.
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October 2022 by Vanessa Parker
I had a nail in my tire. They were extremely busy, but I'll called a couple of times and they worked me in. They fixed it in 30 minutes.
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August 2022 by Robert C.
Love Costco except for the last time I was there. Made my purchases and wanted to add a hotdog when I was paying. They evidently only let you order and pay for whole pizzas at checkout now. I asked if I can pay cash and was told to go to the cash register where you pick up food orders. Only one employee behind counter filling orders that people had placed at the order kiosk. He was working like crazy so I will give him props for that. I stood by the cash register for five minutes with money in hand wanting to buy a hot dog.I finally gave up and left.Super disappointed! Get rid of the cash register if you don't want to take cash or have another employee working. I really wanted that stupid hot dog. Jeez!
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July 2022 by Kirsten T.
Optical dept - sooo incredibly slowwww.... The rest of the store is great! How many more words do I have to write to post this review?1