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November 2023 by Christy McDermott
They did a nice job on my bumper. It was at the shop for a week. Everyone is very kind and friendly.Services: Painting
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November 2023 by Casey Cragle
Fix Auto did a great job of fixing my car, the work looks great and my car came back clean. Really though this review is for Jessica, the most caring person I've ever met! Car accidents are bad enough, add on being hit by an uninsured driver plus dealing with your own insurance. It's absolutely exhausting, it's frustrating, it's an all over gross experience, and our accident wasn't even bad. When I showed up to Fix to drop my car off, I was in tears. I couldn't figure out how to get my insurance on the phone for a rental car, nor could I figure out how to get to the rental car lot with out having to spend more of my money on an Uber. Jessica made a few phone calls, then drove me to Enterprise HERSELF. Everything was worked out quickly and I was home in no time.I took her a Frappuccino but really what I wanted to give that woman is a pay raise.Should I ever need more work done after an accident, I'll go back to Fix Auto in Gig Harbor, simply because I know I'll be cared for.
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October 2023 by B L
The body work looked good. But my issue was with how I got my car back. It was so dusty. Everything that was black on the inside looks white or grey. I still can’t seem to get it back to normal a month later. The fuse box cover was not put back on and I have black sticky stuff all over the outside of my car. I would recommend if they clean up a little better afterwards.Services: Painting
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October 2023 by Kathy Jones
Excellent work. Almost like magic. The area I was struck now looks good as new. Would not hesitate to return if needed.Services: Tires
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September 2023 by Roy Kaldestad
Made an appointment to have my F-150 repaired. It was 3 weeks out. After 8 days of it being there and no return phone calls, I found out they hadn’t even started on it. Since I got my estimate, the front office person and painter quit. I’m taking it elsewhere. Must not be a great place to work!!
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August 2023 by Marie Kilcup
About a year ago a vehicle hit my car with it's front tire and left tire marks on my car. I stopped by Fix Auto to discuss options. The Fix Auto employee used a cleaner ad rag to remove all tire marks, said no charge and sent me on my way. Great customer service. So, after breaking my driver side mirror I decided Fix Auto was the place to go based on my previous experience. This time was even better. I was given a reasonable estimate and they said said the part could bee there tomorrow mid morning. My appointment was for 1 pm. For my convenience I dropped the car off around 9:30. A little after 12 noon my vehicle was ready to be picked up. That's prior to my appointment time to drop off the vehicle. That level of service is excellent!!!!!Service: Body & Trim
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June 2023 by Ben Humble
Quick friendly service and $175.00 cheaper than Gig harbor for same service w a week wait
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April 2023 by Scott Leaf
I had a great experience at Fix Auto Gig Harbor. My car was ready sooner than expected Sarah and Lisa at the front desk were a delight to deal with. They also did great work at a fair price and communicated the whole time about how far along my car was in the process. I would recommend them to anyone.Services: Painting
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April 2023 by Erik Peterson
Good work but could use better communication.We brought our Jeep in for some repairs after the shop contacted us to drop off the vehicle. As soon as I picket up my rental, I was called by the shop to come get my Jeep from the because parts were not available so, I had to turn around and return the rental and and reschedule the repairs. We were rescheduled a couple of times which was frustrating. Total time between getting the estimate and completion of the work was around 4 months. I understand the parts availability issues at this time but, communication could have been better. All in all, we’re satisfied with the work performed.
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March 2023 by Mike J
They were kind, prompt, and did a good job fixing my truck after someone dented my bumper.Service: Body & Trim
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December 2022 by Albert C.
Very friendly staff, timely communication. Other body shops need 3 months waiting, Fix Auto had my Venza fix last than a month. Highly recommended.
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March 2022 by Eric Haslehurst
I needed the work done quickly to accommodate a time line I had for work. They accomplished the repairs beautifully and much faster than I expected. The car was also very clean and detailed when I picked it up. Even though it was an insurance claim, the price was quite reasonable, as well. Highly recommended.Service: Body & Trim
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January 2022 by Jessy L
I brought in my older Honda Civic and they checked it out and got it fixed up! They were very up front about cost and had everything done on the same day!
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December 2021 by Riley Embly
My Dad had is 2006 4runner fixed here after the boat trailer jumped the hitch and punctured the bear hatch. He keeps raving about the perfect paint match, the great customer service and how they detailed the rig and everything! Highly recommend for quality body work.
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December 2021 by William Vu
3 phone calls 2 emails and over 2 weeks just to get a timeline on my car. Terrible communication and follow up.
