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March 2024 by Ronald Winter
Buyer beware! Do yourself a favor and do not use Home Depot for special orders. They are the most incompetent morons I've ever dealt with in my life. I waited over a month for three Windows to arrive. They arrived at Home Depot a week before I was notified that they were there. Once notified I immediately went to the store to pick up my three brand new windows. Once I got there, I was informed that one of the three Windows had been broken while in storage with their store. Of course I was upset so ask to speak to a manager. The manager, promised me that the window would be Rush ordered and that I would be notified the following day with a date of receiving. That phone call never came through. I called the store two days later and asked to speak to another manager. That manager promised me that they would relay the message to the person that was supposed to be ordering the windows and that that person would be calling me the next day. I never received that call. 4 days later, contacted the store and asked to speak to the store manager. I asked to speak to the person at highest in charge. I was told that this person was at lunch. I asked that the store manager contact me and left my contact information. The store manager blew me off and did not contact me either. There were three managers involved and not one of them bothered to contact me regarding my broken window that I paid for now a month and a half ago. Home Depot flat out does not care about its customers and flatly will not follow through and help you so you definitely will be making a big mistake if you rely on Home Depot for any special orders. F- all the way! Super disappointed!
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February 2024 by Donald P.
Ordered replacement windows in November and as of March Home Depot/Milgard windows has not even begun to manufacture them. Color coding errors along with selling me windows that they can't provide has delayed my order. I was contacted by the area window manager and he indicated that even though they are canceling my order they may charge me a penalty before my refund is delivered. They have now backed off the penalty but have yet to refund my deposit. Please beware as Home Depot has over promised and under delivered. I'm going to find a reputable window company that will follow through with their commitments.
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February 2024 by Heidi Michaelson
2 years after having my carpet installed, it's already coming apart at the seams.Nothing they can do because they hire outside HD for carpet installation.DO NOT BUY CARPET FROM HOME DEPOT!
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February 2024 by Kyle Gus
As long as you don't have questions, it's great. If you have questions, find another store.
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February 2024 by t sustaita
Never had any issues. And it's location is perfect for all my jobs in the area... great customer service and very outgoing staff.. very clean and more organized than other locations. And never to packed, always a register available with not to long of a wait.. Good job.
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February 2024 by Chad Palmer
45 minutes I drove 45 minutes after calling and speaking with customer service desk to buy a specific tool they told me over the phone that there was 43 in stock so I drove 45 minutes to get there only to find that the only one they had was the display model and they were not trying to give it up even though it was there screw up on how many were inventoried on my specific item. All calls to and from my business phone are recorded and when I played a recorded conversation between me and customer service the manager was more concerned about how illegal that was then taking care of the issue at hand, they're screw up. I wouldn't go back to that Home Depot if it was the last one. What is the point of calling to verify the inventory if they dont know what they are talking about. I would not recommend this Home Depot to anybody. By far the worst experience that I've ever had at a hardware store and I'm a general contractor I'm there quite a bit
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January 2024 by Jodie Duffield
Can’t find help when you need it.
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January 2024 by Mark Rosenkranz
Found what I needed
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December 2023 by Jim Harrer
As a frequent visitor to Home Depot in Gig Harbor, WA, I've always known it to be a welcoming place for both humans and their furry companions. Today's visit, however, made me appreciate this store even more.The contrast between my experience here and at another local hardware store was stark. Unlike my recent visit to Ace Hardware where I was told in no uncertain terms that dogs are not allowed, Home Depot has consistently been a haven for me and my 3-year-old Labradoodle. The staff, easily recognizable in their orange aprons, not only welcome dogs but often have treats ready for them - a fact my dog can attest to with her enthusiastic sniffing!What truly sets this Home Depot apart is the genuine warmth and inclusiveness they extend to all their customers, regardless of whether they walk on two legs or four. Whenever I ask my dog if she wants to go to Home Depot, her excitement is palpable - a testament to the positive environment the store has created.I didn't fully realize the extent of Home Depot's kindness and customer-friendly approach until today. It's clear that this store not only excels in home improvement supplies but also in creating a welcoming and inclusive atmosphere for all its customers.For any dog owners and home improvement enthusiasts in Gig Harbor, I wholeheartedly recommend Home Depot. It's a place where you and your four-legged friends can feel at home.
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November 2023 by Chris Reopelle
I’m giving this store a 2 star review because over the course of 6 years shopping here, it is without fail that every single time I’m here I need a handful of things and can’t find something because it’s not on the shelf. App will say they have plenty but it’s still in overstock somewhere. I even brought this up to the manager directly and was just met with canned customer service responses. Stock your shelves please.Furthermore, I cannot stand just having carts and carts of product in the aisles. Put the stuff on the shelf and don’t make your customers walk around it. As the consumer I shouldn’t have to walk around obstacles to find what I need.
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November 2023 by Stevie Cardoza
Sat around in the flooring department for 30min before somebody helped me. And I asked 3 different employees for help. Then I went to the paint section and needed help with tools to put up wallpaper the blonde woman was too busy flirting with a customer to even look at me let alone offer me help, and I was right next to her waiting for her to be done. Nobody in this store is kind or helpful. I will NEVER be coming here again & I’ll be sure to tell everyone I know not to come here as well. This has been the worst experience Iv ever had at a Home Depot
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November 2023 by Hydro Drips
My favorite store! I was looking to get some portable rechargeable lights. I was in and our in less than ten minutes with three rechargeable lights for just about $90 the quality is great and now I can go skateboard at night ( : great store for all your home/life improvement needs. Somtimes the people there dont know what they are talking about, so do your research if you're looking for home improvement items. 5 stars
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November 2023 by Aaron Webb
I guess I look like a thief. We just moved to the area from NY so I was spending thousands of dollars replacing power tools I sold off before we moved. About 3 associates kept following me around. They finally asked me if I would leave my cart at the service desk because thieves have been a problem. I guess that means I look like I don’t have money and would rather steal from them. Thanks Home Depot, maybe another store would be happy to have me spend my money there instead.
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October 2023 by Eric Pragnell
Sarah in printing went above and beyond to help me get my document printed! She was so patient and kind, and I so appreciated her help!
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October 2023 by Dean S.
I bought a Ryobi electric lawn mower 18 months ago from Home Depot. This summer the mower keeps shutting off while mowing our very small yard. I returned to Home Depot to get warranty service. I was informed that Home Depot no longer provides support for Ryobi products! What?!! I was told to contact Ryobi directly. I tried Ryobi's customer service and discovered that I would have to ship the product to one of their service locations, and pay for the shipping both ways. Ship a lawnmower? The closest authorized Ryobi service center is in British Columbia (Victoria), Canada. In other words, there is no warranty service for Ryobi products purchased from Home Depot. Don't buy them there. Five hundred dollars wasted. Lesson learned.
