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May 2022 by Paula Canady
My husband went to the Gig Harbor Home Depot to have a form faxed. The gentleman behind the counter, who later referred to himself as the manager, told him they no longer faxed for customers, it was all self service. My husband told him he did not know how and he just ignored him refusing to help. Total lack of customer service by the manager!
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February 2022 by Merry K.
On June 3, 2020 at 7:30 a.m., I had to enter the store because I wasn't able to pre-order one of three items online. Not one single employee was wearing a mask. I will not be back. Update: On Feb 23, 2022 there were no employees in the garden department. I tried and tried reaching plastic pots--the size I wanted was stored high overhead. I tried climbing and reaching--no luck. I went and got a hoe and pulled on the pots; they all hit me on the head and then crashed on the floor. One broke. Three hours later, my head still hurts and I have a bump.
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February 2022 by Sandy Noll
Everyone is very friendly and helpful, every single time I’ve been in that store!
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August 2021 by Bill S.
Funny a business that has been around this long still has no clue what they have on the shelves at any given time. As long as the count is within 10 items or so it's considered good. Can't imagine how much they are losing just by not being able to track what's on the shelves and coming in off the trucks.... This being said I DON"T recommend doing an online order unless they list 15 items in stock otherwise it's a waste of your time like it was for me. I called the store and confirmed they had the item I order and was told it would be ready when I got there... Needless to say NO even after I called to confirm they had they didn't. What a mess, I have no intension of ever using HomeDepot again because of this.... Poor business equals bad customer experience.......
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August 2021 by Kristin L.
ZERO STARS! We ordered a washer and dryer set here in early July, paid for delivery and home installation, were given a delivery date at the end of July. They arrived on time for delivery and installation. And from that point on everything fell apart. The washer arrived with a HUGE dent in the front. It was completely defunct and could not even be used. A few scratches here and there I can understand and forgive but truly it takes a special kind of talent to damage a 200 lb washer to that extent. The dryer, they did not install, after making up some excuse. And the steam hose that we bought and paid for was somehow not delivered. After reaching out to Home Depot, they deferred us to the vendor. We had to wait another two weeks before their next delivery date for a replacement washer. And now, a day before our replacement delivery, they call to say that the item is on back order and won't be available until 9/7. At this point we have waited OVER A MONTH for a washer that this company damaged. And now they tell us we have to wait another month?! How about you reimburse me for all the trips to the laundromat and the utter grief and horror we've had to endure from something as simple as buying a laundry appliance? There should have been a unit set aside for us as soon as they were back in stock, even if pending delivery, since we bought and paid for this over a month ago! So yes, buyer beware, this is how they treat customers, with complete disregard. We ended up canceling the order and took our business to Lowe's instead. Needless to say, I am absolutely disgusted.
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August 2021 by Shelley S.
I would give zero stars if I could. I have given this Home Depot so many chances to improve their customer service, yet they fail at it every time. I just can't even begin to describe how disheartened I feel about this place. During this whole pandemic, they have just became richer and richer and yet they did not put any of that money back into their people. I am so upset by the treatment they have given my husband, who is the nicest person ever and doesn't even want me to write a review. He is right my review will fall on deaf ears and no one really cares , however, for me just writing this helps me to feel better and to extend forgiveness, not for Home Depot's sake but to give all the Glory to the One who matters. Letting it go is for me, not Home Depot.
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June 2021 by Gina S.
We had a wonderful experience working with Taylor at the Gig Harbor Home Depot over the weekend, as she expertly guided us through the process of buying a new washer and dryer. She was knowledgeable, efficient, and engaging, and she had us through the process very quickly, including offering us a fantastic financing option. We could not have asked for a better buying process. The reason this is a 4 star rating and not a 5 star rating is that this location has clear signage about safety protocols related to the pandemic, but it's staff do not seem to be enforcing any of them. In fact, approximately 50% of the people we saw in the store were not wearing masks or socially distancing, even when interacting with staff. Until we reach higher vaccination numbers in this area, it seems irresponsible to merely post signage about safety protocols with no intention of adhering to them.
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May 2021 by Jack L.
We normally go to the Tacoma Home Depot and dread it every time. We actually go to McClendon's when we can instead. There's never anyone available to help let alone even seeing someone walking around. In the off chance you can find someone, they are always paging for someone else who never shows up. We came here about 8:30pm and we didn't know what to do with ourselves! We're not used to having 3-4 people helping you all at one time. We started chuckling because we were so baffled. This place has a way better selection and pricing for some reason seems a little cheaper. Didn't realize it was only a 10 minute drive from Tacoma, we'll be coming here from now on. Paying the toll on the way back is worth it. We are remodeling so came here for bathroom vanities and tile. They brought everything to the front for us and loaded it in our truck. I read a few other reviews, so I would recommend coming in the evening when it's not busy and you have all the employees to yourself! Lol!
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May 2021 by Diana Kessler
We went in today and came out with 2 carts of heavy supplies. My husband said we could load it ourselves, but on our way out an employee named Joe said he could help us when he was done loading another customer. My husband didn’t want to bother him so we pushed our carts out to start loading the trailer. Within a couple of minutes Joe came jogging out and helped my husband load everything! He was so nice and went out of his way to help us. Thank you so much!
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May 2021 by Diana K.
We went in today and came out with 2 carts of heavy supplies. My husband said we could load it ourselves, but on our way out an employee named Joe said he could help us when he was done loading another customer. My husband didn't want to bother him so we pushed our carts out to start loading the trailer. Within a couple of minutes Joe came jogging out and helped my husband load everything! He was so nice and went out of his way to help us. Thank you so much!
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April 2021 by Vicky C.
Were seniors husband disabled needed a cart not one to be found. Approached 3 cashers 1 customer service rep asked for a shopping cart was told that they were short on carts. Some are damaged etc., no homeless to be found in the area. No rep offered to find a cart. When asked for a cart holding stock at register was refused. I found many carts around the store full of inventory stock so I empty one cart problem solved for my last trip to this store. They did offer for me to speak with the manager I decline because if he or she were doing their job then they would have carts for customers and not for employees to stock the shelves...
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April 2021 by Megan K.
The Home Depot at Gig Harbor has a broad selection, a clean store, and the employees that I have personally met are very kind and helpful! We come here all the time and we will keep coming back.
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February 2021 by Thomas M.
Avoid getting an appliance from here. Two issues. We ordered a washer and dryer with pedestals in store with an associate and they got the pedestal quantity wrong. Annoying but not a huge deal to fix later on. The other is more of an internal logistical issue. If you order an appliance, and then need it delivered elsewhere you can not update the location. Even if its within a mile, there is apparently no way to have this be done. You'd have to somehow get in touch with the king of GE or something. Basically the option provided to me were to cancel the order or have it delivered to the store. The store manager said "its just not a simple problem that can be fixed". Sorry but out of all the problems I've ever come across I think updating a delivery address might be the easiest thing to do. Anyways just a heads up not to bother trying if you see an address change in your future.
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January 2021 by Taco H.
Working with the Gig Harbor Home Depot makes projects much easier. The pro desk is extremely professional. Always a pleasure to work with them
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January 2021 by Troy L.
Please read: bought dishwasher and had delivery and install about a week later... We are told it's on the truck and being delivered. We waited the afternoon into the evening at finally at 9 pm told its to late.. We learn it was never on the truck and up to 1/2 the time they just flat out lie and it's not on the truck. Now it's another week later and we waited until 5:30 and when we called they claim it was attempted to be delivered at 5:43 and no one was home.. We called at 5:30 and in the future we were not home for the delivery. They lied and lied and lied and we have no idea when and if we will see a dishwasher and Home Depot did nothing and they didn't care and said, we are sorry and out of our control.. Don't shop at Home Depot.. Got to Lowe's or your local store.