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January 2024 by robert wiles
Madrona is the Guardian Angel of bookkeeping! Their professionalism and communication is unparalleled to none. As a small business owner as well as several moving parts, rest assure Madrona will have your best interest in mind!
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December 2023 by Lisa Hystek
Highly recommend Madrona Bookkeepings services. "I've been a client of Madrona Bookkeeping since 2019, initially engaging their services during my transition from a sole proprietor to a corporation. They've consistently handled both my personal, business and employee taxes since then. Jennifer and her team maintain a wonderful balance of professionalism and approachability. Every query I've had, whether straightforward or more complex, has received their dedicated attention. They take the time to provide thorough explanations, making it feel like having a true business partner who genuinely cares about the success of your business." Lisa Hystek Photography
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November 2023 by Eva Sierra
TEN STARS. I truly wish that I could give them ten stars. Jennifer and her team are expert at what they do. They have been by our side for the last three years helping my husband and I through challenging personal and business taxes. With their hard work and expertise, were able to get our painful tax situation resolved.Their prices are so affordable that I feel guilty each year I get the bill from them, like I should be paying them more.Most of all, they are compassionate and treat us like family.BEST BOOKKEEPERS AROUND!
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November 2023 by Tim Ross
I would like to publicly put it out there! If you are looking for a bookkeeping and tax company who is professional, and very personable, I would recommend Jennifer and her team at Madrona Book Keeping. I have been with them for six years and have always been taken care of in a professional manner. They have helped me solve many problems and gave me professional advice. Thank you Jennifer and your team for making me feel secure with my bookkeeping experiences!
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September 2023 by Brenda Bigham
They are the best! We never have to worry about our books and taxes, they keep our records up to date and go over and above to help us. They even came to our business and gave a tax class so our girls know what is acceptable with the IRS. I absolutely recommend Madrona Bookkeeping!!!
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September 2023 by Judelle McGraw
This business has been nothing but a poor experience that’s going to end up, costing me a lot of money because of poor bookkeeping. I also did work for Jennifer personally, and they have gone into my QuickBooks and changed their personal invoices. I was told by Jennifer that she okayed her office to change the invoices to a lower amount without my knowledge, and without my approval they’ve also made an error in my business taxes that has already cost me thousands. Jennifer said if it was her companys wrong she would cover the cost that also has not happened. I’ve hired an outside company to try to resolve this matter. I was also being double charged for payroll. They have their own system they do payroll on and instead of keeping track of it on their system. They move it over to Quickbooks and then Quickbooks also charged you additional for payroll so you get charged twice. I continuously had problems with payroll checks that were wrong amounts. My employees sometimes would have to wait until Monday to get the matter resolved. Now that I have a new accountant, she’s told me my books are such a mess. It’s virtually impossible to straighten them out correctly and our only option is to close at the end of third quarter and re-open to start fresh. I urge you when you hire a bookkeeper to look up the references to get referrals. It’s so important I hate for other businesses to be going through what I’m having to deal with right now.
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September 2023 by Dino Marzano
Madrona Bookkeeping has made my business life less stressful,They manage to get my employees pay stubs returned to me the same day with no errors. This keeps the guys happy and me smiling.
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September 2023 by Lindsey Krogle
We have worked with Madrona Bookkeeping for a few years now. They help us with our business and personal taxes. It's been a great experience!
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September 2023 by Wild Flower
They have been doing our taxes for a few years. Great customer service which makes the process painless.
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September 2023 by Vivian Seeley
Great to work with and very knowledgeable
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August 2023 by Gina C.
I trust Madrona Bookkeeping with all my tax needs including business, personal, and family estate. They're knowledgeable, flexible, responsive, compassionate, and support community causes. Satisfied customer for life.
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June 2023 by Rebecca Kase
Things started off strong but after less than a year I have chosen to look elsewhere for my tax and bookkeeping services. I found Jennifer to have little to no accountability for 2 considerable mistakes that were made, 1 on my tax return and another related to estimated taxes. These mistakes totaled well into 5 figures and were financial surprises to me. She forgot to inform me of amounts owed for quarterly payments until 2 days before Qtr 2 were due. She completely forgot to inform me of Qtr 1 so that was missed. Her excuse was that "tax season is busy" (yes...and this is your job!). There was zero customer service to repair what ended up being a very financially stressful situation for me. A simple apology is often anyone needs. I trusted Madrona to manage my tax return and books, and am incredibly disappointed with the lack of integrity, accountability, and customer service I experienced. I have also learned that they have a bit of a bad reputation amongst other CPAs in the area. I hope they can improve their customer service skills and ability to be accountable to their customers. This is people's money they're dealing with and shouldn't be taken lightly.
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October 2021 by Mary Stahlhuth
I cannot say enough about the wonderful people at Madrona Bookkeeping! I really needed help with my taxes this year because I had a complicated multi-state, property-selling tax situation (“nightmare” in laypeople’s terms), and though I usually handle my tax returns on my own, this year that just was not possible. Plus, I was new to the Gig Harbor area. I am so lucky I found them! Not only are they very competent at what they do, but they are warm and wonderful people who wen
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April 2020 by Mindy Cain
Jennifer and her team helped me file my Grandfather’s Estate taxes. Very professional and efficient.
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January 2020 by Layne Christopher
Amazing place kind staff and wonderful help!
