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April 2024 by Shonna Porter
Alex so knowledgeable and comprehensive and helpful. We came away with a lot of education and a very positive experience and new thoughts about what it means to have adequate, healthy and good sleep. We also came away knowing which mattresses will help us do that. Thank you so much for your wonderful customer service.
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April 2024 by R Kerby
My wife and I visited the Mattress Firm Store at Gig Harbor West, and we had a wonderful time exploring Mattresses with the Store Manager Joe! We saw and tried out several styles of Mattresses all at different price-points. The manager; Joe showed us a few types of Mattress Frames; even one with a vibrating function; which was very cool!
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April 2024 by Jason Stiffey
Alec was great and worked with us to find a mattress that suited our needs.
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April 2024 by kelly Galileo
Alec is a great asset. Not only was he a very patient sales rep, he listened to our concerns and showed us many options. We did not feel “pushed” to a purchase and our budget was respected by him. Highly recommend working with him.
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April 2024 by Nicole Windsor
Fantastic experience! Zero pressure, very knowledgeable staff who were committed to getting us what we wanted, not what they were trying to sell. Highly recommend!
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March 2024 by Jennifer McAbee
My husband and I recently visited Mattress Firm Gig Harbor West. We came in very uneducated on what we needed, only knew what we wanted to test. Brittany was sure to greet us right away and offer her help. We told her we would like to try a specific brand to which she brought us to, however we received so much more than anticipated! Much to our surprise there are so many more things to consider when purchasing a bed, and Brittany was an absolute expert in helping us narrow down just what we needed to try out! She was incredibly professional, an absolute expert in her knowledge and very obviously loves her job. Her customer service is beyond anything we have received in most retail stores we visit. With Brittany’s careful guidance we were not only able to select the perfect mattress (which was not what we initially went in for, thank you Brittany for saving us from purchasing the wrong mattress again!) but she got us in under budget AND paired us with the perfect pillows. I will be recommending her specific service to any of my friends and family in need of a bed! You have an incredibly brilliant and dedicated employee on your hands at the Gig Harbor West Mattress Firm location!!
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March 2024 by Megan Ritter
Great experience! We came in with an idea of what twin bed we wanted to purchase for our toddler, and Brittany was able to steer us in a great direction and provide pros and cons of each option. I didn’t feel like she was trying to push a bunch of extra add ons nor did I feel pressure to purchase a higher end mattress. I’d go back to this location and seek out Brittany for our next mattress purchase.
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March 2024 by Susan Tiner-Driscoll
Alex was super awesome and helpful. So happy with it experience and purchase
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March 2024 by Randy Trott
Friendly, helpful, and found me the best possible deal for what I wanted
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March 2024 by Jim Thrasher
Outstanding experience. Alec was exceptional in assisting with our mattress and power base purchase. Highly recommend.
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March 2024 by Quirina England
Very professional, helped Mr find the perfect mattress
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March 2024 by Mary Goodfellow
Sales person was very helpful. John was so kind and Informative.
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March 2024 by Gretchen Allard
Thanks John for all your help getting us a mattress cover for transport! Great customer service!!;)
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March 2024 by dave still
Great service and friendly staff!
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March 2024 by Madie Gustafson
David and Angel did a wonderful delivery job - efficient and timely and pleasant. John was very helpful at selecting a mattress and head board/frame. This is my second time at using Mattress Firm at the Gig Harbor store, and we could not be more pleased.
