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April 2024 by Stan G.
Mixed opinion here - I stopped in to get some windshield wipers for my daughter's car. Not close to my house, but I was in the area and always want to support local business. They have the little computer thing you look up your make and model, and it spits out the wiper that you need. Her car is one of those that has two different sizes, the two wiper blades are not the same. I grabbed them off the shelf and the guy at the counter confirmed they were the correct ones for me. Got them home, and both wipers were the wrong size. Not just one, they were both wrong and really not even close. So I drive the 20 minutes back to the store and talked to another person, who now tripled checked in their computer that these were the recommended sizes. He then did some more looking, and figured out that the NAPA computer for some reason recommended two different sizes, one of which was obviously wrong. He then got me the right ones, but I had to pay an extra couple of bucks for the right ones. Pretty irritating, since it was their error that caused me to have to drive an extra 40 minutes. I'm conflicted because the guys working were definitely trying to help and ultimately I did get what I needed. But there is no reason that it should have been such a hassle, should have been right the first time. Seemed like a corporate flaw with the computer inventory or whatever, but at the end of the day the hassle flows to the consumer at the local level.
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February 2024 by M Wareham
Greta place to get auto parts the staff is very friendly and helpful.
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December 2023 by Nancy Lemessurier
Super helpful and friendly!
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October 2023 by KatM Flores
The customer service at Napa used to be amazing. They would help install wiper blades, which was a blessing to me because I don't know how to do very many things automotive wise. I went in the other day because my blinker bulb burned out, I asked if someone could help me put it in and was told "we can't do that anymore, but jiffy lube will" so...from now on I'll just buy my parts where I can get help putting them in. It just doesn't feel right to buy a bulb at one place and then ask workers at another place for help....
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September 2023 by Andrew Youngchild
This auto parts store is critical to everyone living in the area. For the size of the autoparts store they are able to get you what you need in a reasonable amount of time and online ordering is effective and efficient. Sales associates look like they are a mix of experienced and inexperienced but still give the effort. I very much appreciate this long running establishment.
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August 2023 by Vernon Monte
Friendly staff, said they had part but couldn't find it.
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August 2023 by Bill Jividan
Good store, friendly staff.
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August 2023 by Doug Reinhart.
The parts people know there stuff, can help on most anything I need
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July 2023 by Jon Alexander
Knowledgeable staff they will help you install parts if you're unsure
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June 2023 by Justin Ruiz
Great customer service always come in clutch with rare parts. Kind of a smaller selection.
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May 2023 by Micah Lakin
Went in this evening looking for simple items (Kroil and CV boot band clamp pliers). The guy that “helped me” after standing there for 10 minutes with a completely open counter was impatient and all around in-interested in helping me. Dude was completely checked out from reality/Had no interest in helping me.I asked for “Kroil”, which is a very common product that Napa carries. Dude just stared at me and asked me again what I was asking for. Both of his co-workers at the counter finally came to life and knew exactly what I was talking about and told him if it wasn’t in the shelf that it may be in the back storage. Dude just stood there like a deer in headlights. I asked him if hee go back and look for it. Dude looked at me like I was Jesus and finally slow-walked his merry way to the storage warehouse.Dude finally came back “no luck” with an attitude. Didn’t even ask me if I needed anything else.I stood there for a bit and finally said, “yeah so I also am looking for cv axle boot band pliers”. Dude says “I don’t know what those are but they might be in the shelf over “there”… pointing aimlessly.I said “so you aren’t able to look it up and tell me if you have it in stock”? He says “it’ll be on “that” shelf over there”….I just walked out after that. I’m usually not one to waste my time writing reviews, but this place has been flushing itself down the drain more and more every week. Tired of people not doing their job.
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March 2023 by Jamie Flanagan
Rough parking lot but otherwise a good place for car parts/accessories. Helpful staff and delivery is usually available also
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January 2023 by Teya Thomas
So nice and helpful. I will go out of my way to go to this store from now on.
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December 2022 by Nikki Olivia
Very knowledgeable people very helpful they'll even put your windshield wipers on they'll test your car and their prices are great but the people are the best!
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October 2022 by Tarry Masters (TJM)
Maps follow trip, return trip now point of origination13811 33nd Ave Northwest.?
