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May 2025 by Marcel Bilbo
I would like management to contact me.
I wish I could give you a zero star rating.
Your employee was rude, arrogant, not helpful, and demanding. Never n my life have I seen someone so ridiculous as a checkout person. I highly suggest trying to fix this. She even had the lady checking out before me rolling her eyes at her. No customer appreciation shown today.
On top of that I have two bad knees and my pain was a 9.5 as I wanted to cry leaving today.
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April 2025 by Chad Manz
Customer service is trash here. At least the person working in the copy area. I was ignored and finally when I could track someone down that would talk to me they basically said to do it online myself. Guess I won't be going back here for copy needs.
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March 2025 by Ann Maughan
Very nonexistant customer service. I inadvertantly bought the wrong ink cartridge for my HP printer and then left town for 3 months . I wanted the ink on hand knowing I would need it soon as we returned from Az. When I approched the store about a refund or exchange I was told no by the Gig Harbor, Wa. manager. No question that she was following her rules book. I'm out $75.00 and told her I won't be doing business with that store again. I've been a loyal customer for 15+ years. So much for loyalty!
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January 2025 by T Bliss
After shopping at this location for roughly 15 years, Im done with this store. I have spent thousands of dollars in printing and teaching supplies in the Gig Harbor store and the staff just seems to get ruder every time I come in. Nobody has a smile for you, just grim faces, I swear its like its a pleasure for me to be in that store as opposed to a pleasure to have me a customer. If you ask a question you are met with a huff by obviously irritated store associate. Im moving on to 100% online shopping for our class supplies, and it wont be with Office Depot.
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December 2024 by Debra S.
If you like the run around on the phone menu, getting cut off and basically not getting your question answered, if can be very frustrating. However, once you finally get a hold of someone, they are very helpful.
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November 2024 by Rosalinda Durham
We had such a terrible experience at this Office Depot today. An employee named Sarah at the Fed Ex counter just ignored us, literally, as we stood at the counter waiting for assistance. She never acknowledged us standing there & when I asked ‘can you help us’ she just pointed to a FedEx envelope on the counter & said ‘what, there’s an envelope there!’ My husband said “never mind we’ll go somewhere else,” and walked out.
I walked to the front store check stands and asked another employee what was the FedEx counter employees name. This employee looked up at me & ignored my question. The customer she was helping said “she’s asking you a question”. I asked the employee again, “what is the girls name at the FedEx counter?” This employee said “her name is Sarah, & we’re very busy!” I said thank you & walked out. There was not one single other customer at the FedEx counter the whole time we were standing there waiting. The employee Sarah had AirPods in her ear, she looked over at us and never said one word, not even a ‘hello” or “I’ll be with you in moment”. The employee at the check stand never even asked why I was asking for ‘Sarah’s name. Why she would respond “we are very busy” was a strange response. Unless she is use to people complaining/asking for their names. Management should be aware of the TERRIBLE customer service here!!!
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October 2024 by Amos Peterson
Bailey and Lizz are the best! They took care of me and got me everything I needed for my office setup. Top tier service!
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July 2024 by Lunaria Nox
Thank you Bailey for your help with finding envelopes and navigating the Office Depot app.
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July 2024 by kimberly miller
Gig Harbor store is great, the print desk lady is amazing. Everyone is so helpful and patient. Great customer service. Always greet you the minute you walk in the store.
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July 2024 by Herb Stubblefield
Horrible customer service
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June 2024 by LLOYD NYKIDIES
I recently visited a furniture store in search of an office chair and was fortunate enough to find one that caught my eye. During my visit, I was assisted by a young man named Tyler. He patiently and thoroughly answered all of my questions, demonstrating an impressive level of product knowledge. I was particularly impressed by his willingness to go the extra mile to ensure I was satisfied with my purchase. In my opinion, Tyler's exceptional customer service truly exceeded my expectations. I want to acknowledge the extraordinary service I received at this store. I've visited other stores, such as Office Max, but the level of service here was truly exceptional and deserves recognition.
During the checkout process, Adrian displayed exceptional patience and delivered service that was not only friendly, but also kind.
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June 2024 by Ted Macomber
One of the best stores with the most friendly staff. I applaud their extraordinary effort supporting local schools.
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April 2024 by Vivian Ewing
I love this store; I had my printing done there and the tips and advice they gave me helped in my printing process greatly. I got to know the store so can now quickly find most items I need. The people are helpful when I ask for an item I don't know where to find it. Never had a bad experience there and would recommend this store to Gig Harbor residence.
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April 2024 by ashtin siddle
I drove 20 minutes to get a pretty simple print job done. Was informed they could not do it. I don’t understand how asking for invitations to be printed is too complex. I used to be able to come in and they would be friendly and nice to make sure my vision matched the outcome. I was straight up told no and no expertise to try and resolve my conflict. I was even willing to pay all the additional fees for helping me in my time of my need. I don’t know who the associate was as they were not wearing their name tag. I’m pretty sure it was the lead though as they had another associate who stated they were new.
I don’t mind not knowing how to do something as the new associate stated. However, to have the “lead” just straight up say no and basically turn away my business leaves a bad taste in my mouth. Now being the only Office Depot on this side of the bridge has left me feeling like there are no other options to take my needs to. This experience was not customer service instead I felt like I had to figure out everything on my own instead of going to the “pros.”
Bottom line is I came in here to do business, and while I was unsure of some things for my print job the goal should have been to help me to keep my business coming back.
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March 2024 by Bunny Henningsen
Friendly associates and very helpful at helping me find things.
