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December 2023 by mark hunter
Friendly and helpful staff ?
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December 2023 by jacob Coverdale
Best bike shop I’ve been too, and not just in the harbor. I mean everywhere.
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November 2023 by Naomi Herrera
I felt welcomed like family the moment I walked in. I have been to Trek in UP, N. Tacoma, Austin, TX and Salt Lake City, UT. I received the best service to date from Nora in Gig Harbor. The whole team was so kind and engaging!Every experience has been fantastic and Nora went above and beyond, understanding my needs before I knew them myself. When I talked to her about the bike I'm saving up for (Domane SL), she talked to me about getting one my size in and going riding together. No other shop has offered to ride with me, but all have offered the opportunity for me to ride it. Offering to go on a ride with me made my day and lit me up. That was the missing piece I didn't know was missing.Now, I'm sooo excited to get on the Domane and ride. Nora is AMAZING and would make an excellent trainer (if she isn't already). She shared Trek's history with me and other powerful facts that reinstated my love and commitment to Trek. I will absolutely come back and recommend this store to others!She also helped me buy a new light for my bike, which has been a total game changer!!
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October 2023 by Todd O'Neill
Helpful and friendly sales team - not pushy at all. Great product and believe their service will be excellent!
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September 2023 by Eryn Pluim
Super helpful! They went out of their way to help me find what I needed. Highly recommend
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September 2023 by Megan Wright
I have never been a cyclist before, but am training for a half Ironman in honor of my brother that passed away this summer. Went into trek today to get measured for a saddle and Jason helped me out with getting a bike I’m borrowing perfectly fit for me. He was clearly knowledgeable and passionate about cycling. He was very patient and explained things clearly. At no point did he try to make a sale or push any product on me, but was clearly trying to do the best for his customer! If I ever need cycling help or products, Trek gained a lifelong customer because of how I was treated by Jason. Highly recommend to anyone needing help with cycling. Thank you for all you do!
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September 2023 by Kerry Hood
I came into the trek store in a bind needing help to get my bike in a travel case with a flight only three hours form the time I walked into the store, and Jason immediately got to work helping me get the bike taken apart and into the case, Allowing me to make my flight on time. Also, every single employee in the store this past sunday (8/13/23) asked me if I needed help with anything while Jason was getting tools. Great customer service and amazing people working there.
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September 2023 by Jenn Watt
Trek Gig Harbor is outstanding! Nora and their team were completely focused on fixing my bike and building customer rapport. It will now be my go-to for all bike-work and accessories!
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September 2023 by Donna Nichols
All of the Trek staff has been super kind and willing to help repair my Specialized e-bike. Every one is knowledgeable and helpful.
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September 2023 by luke lackermayer
Love the new Trek! Ask for Nate, he’s the cutest salesman
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June 2023 by Phil Murray
Came into town for a race and had issues with my headset build after the flight in—Jason fixed the problem for me immediately before I had to get on the road and even showed me how to reconstruct the headset if it happens again. Super helpful and a lifesaver.
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February 2023 by Lael Jones
Jason at Old Town Bicycle in Gig Harbor… saved my knees! Super knowledgeable and professional. Needed help with professional bike set up. I will be forever grateful. His understanding of body mechanics in cycling, as well as his knowledge of every single component that can be adjusted to fit an individual (with all its past and present trauma) was undeniably the best I’ve ever come across. Thanks Jason, for your knowledge, your patience, and your thoroughness. I’m so excited to ride the Chilly Hilly this weekend! Pain free!
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November 2022 by Cody
Very nice, helpful even if you hadn't purchased something. When I told them about an injury from a car one of the guys genuinely asked if I was okay. They are good people, especially Dmitri and Brian.
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August 2022 by Loyal Liken
Fantastic bike shop with a customer first attitude. They recently made a slight mistake with my bike, but made it up 10 fold. We all make mistakes but how we handle them can be vastly different. Old town bicycle and specifically manager Jason were awesome to work with throughout the process. Big shout out. Thank you Jason and OTB!
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August 2022 by Abel Hernandez
Edit: The owners response shows they care about their customers. Kudos to them. Review updated and thank you Dmitri
