-
October 2023 by Antonio Labayen
I have trusted Parker's for many years living in Gig Harbor. I came back for a visit and needed a new starter for my vehicle. They got it done quickly.
-
September 2023 by Donald Larson
We had a problem with our daughter’s car. We were afraid it was the transmission. Took it to Brian and he drove it and recognized the problem right away. Thank goodness not the transmission. He was able to install two new front end bearings right away which alleviated the problem. My daughter uses the car for her business and needed the car. So it was a great relief. Good service. Friendly people. Would highly recommend them.Service: Steering & suspension repair
-
August 2023 by Oodles Of P.
All of the work they did had to be done over again. So, we got to pay twice. They are rude. Never on time. And full of excuces.
-
February 2023 by Misha Eide
Only shop in Gig Harbor that is willing to look at Tesla cars. Great & friendly staff. Currently in the process of having them fix a problem with my suspension on my Tesla. As of right now, no complaints.Service: General repairs & maintenance
-
November 2022 by David D.
I don't know how this place has 4.5 stars, but from my experience, they should not even be in business. I scheduled an appointment at Parker's because my truck had a check engine light on and was driving with a loss of power intermittently. Bryan told me he could fix the issue but it would take some playing around with because there's "always issues with these trucks like this". If that's the case, wouldn't there already be a solution figured out?? Anyways... I waited two weeks for my first appointment, and on the exact day I had to bring it in, I got caught up with work and couldn't bring it until later that night. Because of this, Megan forced me to reschedule to two weeks later. So now I finally bring my truck in and I get a diagnosis on it for $150 or whatever the price was, and they wrote up $5,000 worth of issues, and I was sceptical, but had him go ahead and get to work. I waited around a week for them to work on my truck, and they said it was all done and ready to be picked up. I picked it up, and drove for about 10 minutes, and the check engine light came right back on. I called and let Bryan know, and he said to drop the truck back off. I took it back and Bryan told me he had to contact Ford about some parts and find out what was wrong with the truck. Ultimately, 4 months have passed, $5,000 have been spent, and now Bryan is saying I need to spend another $4000 to get the problem fixed. Please don't waste your time with this scam of a business.
-
July 2022 by Nick .L.
The techs were very knowledgeable and went out of their way to help me when my Prius battery went out a few days before the parents ended.
-
May 2022 by Brent Bussoli
They had a problem properly diagnosing the problem with my A/C system but had no problem throwing parts at it and charging me for it. I was told that they were pretty sure it was the AC switch but It didn’t change a thing. I now have a car in the same condition I dropped it off in but my wallets lighter. Not a good feeling. I was planning on taking our classic Oldsmobile 442 to them but the search for a good mechanic still continues. They may do a good job for you but just be aware.Service: A/C installation & repair
-
April 2022 by Nolan Paul
I had a car emergency and my vehicle was down in the harbor. I called Parkers and they were willing to squeeze me in to evaluate my vehicle. Brian came right over, he was friendly and professional. After diagnosing, he drove up the hill to NAPA for parts, came back promptly and replaced. My vehicle was good to go. First class service, came through in the clutch. Would recommend Parker’s to anyone.Services: Auto engine diagnostic
-
September 2021 by Kassidi
This review is long, but it's worth the read if you're considering getting repairs done here.I called and made an appointment for 6/8 to have my A/C fixed. The plan was to drop it off then and get the repairs needed while I was on vacation and get my car back when I got back from vacation on 6/15. I received a call the evening of 6/11 telling me what was wrong and getting permission to fix the issues, as well as to pay 50% of the cost. I told them I had a warranty and wanted to check with my warranty to see if it was covered, as it was a nearly $1800 repair. The lady assured me that the warranty would not cover it, and she said Brian was sure of it. I didn't have the information to contact the warranty on hand, as I was out of town, so I trusted them and said to just go on ahead and do the work because I wanted my car back when I got home. I paid the 50%, and she said they would get to work on it. Fast forward to 6/16, the day AFTER I got home from vacation, I still hadn't heard anything from them. My husband called to check on my car. Turns out, they hadn't even started working on it. This was extremely frustrating since they were told when I made the appointment, as well on the the off sheet that I needed it back on 6/15. They had an ENTIRE WEEK to do the work. Anyways, since they hadn't done the work yet and we were home, we decided to check out the warranty paperwork and turns out my warranty did cover the services so on 6/16, we let Parkers know we actually wanted to use the warranty. They told us that they would contact them and begin work once they got the OK from the warranty company. The rest of the week goes by and we don't hear anything from Parkers. At the end of the week, we decided to call them again to follow up and they claimed they hadn't heard anything back from Alpha Warranty. Fast forward to the next week, we still hadn't heard anything from them. By the evening of 6/23, I was extremely frustrated due to not hearing any updates, so I decided to call Alpha Warranty myself. Turns out they had approved the warranty on 6/22, and Parkers never called to let us know. We called Parkers and they still hadn't begun working on my car but were told they had been busy and would be starting it the next day. Of course the next day goes by and we hadn't heard from them. On the morning of Friday 6/25, I called to see when my car would be done. Turns out they didn't even have the parts yet, so I had to go another weekend without my car as well. While on the phone, all I heard was excuses. It is absolutely inexcusable to have my car as long as they had it. Finally today, 6/29, after THREE WEEKS of them having my car, I finally got it back.While the A/C works, the customer service at Parkers is absolutely terrible. They do not communicate with you and fail to admit when they are in the wrong. I have used them in the past and thought highly of them, but after the service I have had and their lack of willingness to even make things right, I cannot recommend against them enough. This car is my way to work. My husband had to leave his own job each day to take me 20 minutes to and from work, while crossing the bridge each time. The amount of money they have cost us is insane and inexcusable. If you want your repairs done efficiently do NOT go here.Service: Air conditioning
-
September 2021 by Elisabeth S.
My family and I had the excellent luck of finding ourselves with a rental car that wouldn't start after being parked for a few hours just around the corner from Parker's Automotive. We were far from home, and Hertz was giving us the run around. We asked the guy working at Parkers if he had a portable jumper kit. He did, and he was happy to give us a hand for free. When that didn't work, he hopped in the driver's seat and proceeded to do a restart of the locking/electric system... no idea how he did it, but he had the car up and running in no time and refused to take a single dime from us. Really pretty amazing experience. I would send anyone here, without hesitation.
-
July 2021 by Kassidi Curtis
This review is long, but it's worth the read if you're considering getting repairs done here.I called and made an appointment for 6/8 to have my A/C fixed. The plan was to drop it off then and get the repairs needed while I was on vacation and get my car back when I got back from vacation on 6/15. I received a call the evening of 6/11 telling me what was wrong and getting permission to fix the issues, as well as to pay 50% of the cost. I told them I had a warranty and wanted to check with my warranty to see if it was covered, as it was a nearly $1800 repair. The lady assured me that the warranty would not cover it, and she said Brian was sure of it. I didn't have the information to contact the warranty on hand, as I was out of town, so I trusted them and said to just go on ahead and do the work because I wanted my car back when I got home. I paid the 50%, and she said they would get to work on it. Fast forward to 6/16, the day AFTER I got home from vacation, I still hadn't heard anything from them. My husband called to check on my car. Turns out, they hadn't even started working on it. This was extremely frustrating since they were told when I made the appointment, as well on the the off sheet that I needed it back on 6/15. They had an ENTIRE WEEK to do the work. Anyways, since they hadn't done the work yet and we were home, we decided to check out the warranty paperwork and turns out my warranty did cover the services so on 6/16, we let Parkers know we actually wanted to use the warranty. They told us that they would contact them and begin work once they got the OK from the warranty company. The rest of the week goes by and we don't hear anything from Parkers. At the end of the week, we decided to call them again to follow up and they claimed they hadn't heard anything back from Alpha Warranty. Fast forward to the next week, we still hadn't heard anything from them. By the evening of 6/23, I was extremely frustrated due to not hearing any updates, so I decided to call Alpha Warranty myself. Turns out they had approved the warranty on 6/22, and Parkers never called to let us know. We called Parkers and they still hadn't begun working on my car but were told they had been busy and would be starting it the next day. Of course the next day goes by and we hadn't heard from them. On the morning of Friday 6/25, I called to see when my car would be done. Turns out they didn't even have the parts yet, so I had to go another weekend without my car as well. While on the phone, all I heard was excuses. It is absolutely inexcusable to have my car as long as they had it. Finally today, 6/29, after THREE WEEKS of them having my car, I finally got it back.While the A/C works, the customer service at Parkers is absolutely terrible. They do not communicate with you and fail to admit when they are in the wrong. I have used them in the past and thought highly of them, but after the service I have had and their lack of willingness to even make things right, I cannot recommend against them enough. This car is my way to work. My husband had to leave his own job each day to take me 20 minutes to and from work, while crossing the bridge each time. The amount of money they have cost us is insane and inexcusable. If you want your repairs done efficiently do NOT go here.Service: Air conditioning
-
February 2021 by Juan Sandoval
Great service and friendly people!
-
September 2020 by Jeanne' Sparks
The owner was so helpful after I broke down on the freeway. He immediately inspected my vehicle. I would recommend this business to anyone. Thanks again! You and your staff were amazing and kind.
-
September 2020 by Julie Wood Heidal
Shout out to these wonderful guys!
-
May 2020 by Heidi Saar
Super helpful and I would totally recommend them to anyone...I was having trouble getting my car fixed and they said bring it in will help you no problem
