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December 2023 by Jim G.
Anyone want to hear a great joke? Gerber Auto Body Gig Harbor! Don't waste your time! When it was called Rainier Auto Body they were awesome but this retail corporate chain now is a joke! Unfortunately, like the many success stories on here, my family and I were not one of them. You are required to make an appointment to get an estimate. What's the point, Dustin only spent 10 minutes with us and to top it off, you get annoyed with those kind of people who talk over you interrupt what you're saying and don't listen to you? And it seems that all estimators at all Gerber Auto Body stores discuss everything out in the open all of your personal information and business out in the waiting room with everybody to listen.Well that's Dustin.Unfortunately, my family and I are not wealthy we drive an older vehicle that we take pride in, but Dustin decided to rudely point out, "It's an old van you know? " Apparently Gerber Auto Body we were told by the Dustin, prefers not to work on older cars as Dustin put it, "Its too difficult to get the parts", It just takes too much of our time so corporate (Tim O' Day) prefers we don't take those accounts. But Dustin said I'll go ahead and give you an estimate anyway. Well you know where that estimate went? Directly in the trash on the way out. Dustin can learn a lot about bedside manner and customer service at the young age he is. And to top it off he gave us an estimate of around $4000 and the other two body shops we went to that same morning quoted us $1500 in $1800. So what does that say? You got it, he ran the bill up on purpose because he didn't wanna deal with us. No problem though, that's why you shop around there's good body shops out there and there's not. Gerber auto body wants nothing to do with my family or I and we want nothing to do with them! If they would've worked with us and we would've gotten our vehicle fixed and it was a positive experience we would have put a very positive five star rating as well. We believe in not just negative postings. Thank you all for reading. R
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November 2023 by Jon Johansen
I’d definitely go with Gerber again! Ellison, Sarah, and Corrine made it easy to get our SUV fixed—First, they “went to bat” for us by convincing insurance to cover necessary repairs,Second, they regularly texted us updates on the vehicle’s progress.Third, upon completing the outside of our automobile they carefully cleaned its interior. It hasn’t looked this great in years.Fourth, after we accidentally left our garage door remote in the rental and drove to a neighboring city, we emailed the Gerber team:Ellison personally went to retrieve it before the rental company drove off with it forever!A five star experience?For sure!
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November 2023 by David Estroff
Fast and accurate repair of a complex car. Kept me updated. Worked well with insurance company.
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October 2023 by Thomas M.
I just don't recommend business because of the way things were handled. I had scheduled myself in for an estimated and arrived on time I know there's waits and there's reason for things in life to take time sat down and waited about I'd say 20 minutes filled some paper work just it asking is insurance covering it... there was a older couple that seemed to have been waiting a little while to they were just there when I got there I think they weren't scheduled or somthing and a guy had came out and had said my name like pretty quit and front of them (the person who was supposed to do my estimate) and they stood up and walked outside and started viewing to my memory a Subaru outback ( I have a 2006 Honda accord) and on his paper it says that so for him to have done a estimate on hole different Japanese car just speaks on the quality and then they came back in and he said my name a again and that couple goes that's not us and at that exact same time the guy who was supposed to review there car comes out and reads there name and my estimate apologized but it doesnt really stop there we go outside with there estimate guy(Subaru owners) and he start taking pictures of the car and everything and I told him it's just the fender nothing else so you'd think a fender how much could that cost almost 3000 end of the day I went and called around loco junk yards with reliable service they found me a 2007 Honda accord fender that I got for 70 bucks the math on that is 2,930 I get if you got insurance and the other people are paying for it but for people who are looking for better alternatives with good service look around
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September 2023 by Herbert E Dwyer
Went there as referenced by my insurance company. Great service, clean setting, concerned about lack of safe storage of vehicles being worked on, decent estimated costs to fix some vehicle damage. Good follow-up service, waiting to get car repaired, driven by my timing not theirs.
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August 2023 by Blair Coulter
I was not a happy camper when my car was hit at work, but taking it to Gerber was both quicker and easier than I could have thought. They went above and beyond in all aspects of my repair from communication, to simply how they treated me in the waiting room while I was there. I was honestly shocked with the turnaround time with my car, and was prepared for a much longer wait, but they were quick to get my car back to me in perfect condition. The communication along the way was great, they even walked me through the rental car company picking me up. I don't think I had to coordinate a single thing. And they even did a quick clean of it, which was super nice--the car was delivered to them in peak mom-car condition and came back to me better than I could have imagined.
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July 2023 by Mark Sorrells
Our truck was damaged while on vacation pulling our 5th wheel camper. Dustin Bowling and the technicians went out of their way to get us back on the road asap. Great work and life time guarantee. Gig Harbor Washington location.
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June 2023 by Debby P
I went in to have a collision estimate done and Andrew and Brett were super helpful. My hood latch was off due to me getting into slow roll rear end accident and my car did not have any real damage other then the hood not latching down properly. Brett was able to make some quick adjustments and my hood was secure and good to go. Everyone was very helpful and professional. Thank for your help guys!
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June 2023 by Daniel Black
They do not take Progressive Insurance. Hope this saves others time. This would be a good question to ask up front so folks like me don't waste our time coming in for a bid.The wait time for a bid agent to come out was longer than I expected given I had an appointment time. The bid process itself was fine and the workers were friendly.
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June 2023 by BMW aholic
An absolutely phenomenal shop that does great work and has a great team that stands behind what they do. Hopefully I don’t ever have to go back, but if I do, they’re going to be my choice.
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June 2023 by Kathleen R.
I have used Gerber Collision and Glass located in Gig Harbor, Washington in the past with good results. Unfortunately, a senior citizen back into my track and his Insurance Company agreed to pay for the repairs at Gerber Collision and Glass. Hartford Insurance issued a two party check, naming Gerber Collision and Glass and myself as payees. But when my plans change I asked Hartford to cancel the check and issue it to me. To my surprise Gerber Collision and Glass cashed the check without my signature. Fraud? They told me it was a mistake? But someone signed my name and they said it would take 2-3 weeks to send me the payment. My advice is to shop around before going to Gerber Collision and Glass. It's obvious their business practices is less than ethical and illegal.
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April 2023 by Oscar V.
My truck had damage from a rear end accident. When the crew took apart the damage they found old repair work that was poorly accomplished. They fixed the old and the new damage and returned my truck on time and on budget. I would bring all my work here to Gerber in GH!!
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April 2023 by Joanie Benham
Allison was great. Very patient and kind with my mama. They did an amazing job on the Rav 4 bumper and even washed it before picking it up.
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March 2023 by Jessica P.
The team at Gerber Collision, and especially Drew, made my experience with car theft a breeze! My car had sustained some pretty bad damage, and I'd been having troubles with insurance through the entire claim process. I called Gerber and they were able to take care of me asap! Drew worked not only efficiently to get my car fixed, but also went above and beyond when it came to helping with any question I threw at him. I feel safe and secure now that I have my car back, and completely respected as a customer. I will definitely be returning in the future for any work I need done! 10/10 the best experience I could have asked for at a body shop.
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March 2023 by Ethan R.
This place is spectacular! Thank you Drew for helping me with my estimate and being supportive through the process, I will definitely be returning here for any collisions or glass work in the future! Thank you Gerber Collision & Glass !
