-
May 2023 by Gabriel Cook
Customer service is outsourced and awful.
-
December 2022 by Joliaunna Fernandez
Says it’s open til 6pm, got there at 5:40 and they were already closed. Please update the hours.. looked forward to cashing my check all day, even tried to call and make sure but it’s a 1-800 number, no direct line..
-
September 2021 by David Bier
Heather and the entire staff was professional and accommodating. This is where you should conduct your business.
-
September 2021 by Kenneth Emerson (Rawffles)
Great staff, great team
-
May 2021 by Randy Becker
Heather was a pleasure to work with. She closed an RV loan established by Deborah at the Bellevue Branch. The seller and I met at the Gig Harbor branch and Heather had everything ready to go. All documents were prepared and ready to execute. She covered details and disclosures. She efficiently and quickly completed all the documents and funded the sale in record time. I was pleased with her professionalism, attention to detail and pleasant attitude. I highly recommend working with Heather!
-
April 2021 by Mr. Carver
Wife went to deposit 20k teller asked why she was depositing so much cash. My wife felt like it was because she is brown she got asked. Its none of there business. Will be closing account tomorrow and letting Kitsap bank handle my finances.
-
February 2021 by Doraine Mosich
Quick service, Jamie W was wonderful to work with.
-
November 2020 by S West
Rude customer service. Very condescending...pve the phone. And they will loan you money to buy all the cars in the world, but will not give home loan help. I experienced one good rep when I walked in from the Gig Harbor location.
-
August 2020 by J Parker
We love Sound Credit! It's nice when you walk in & they know your name.They are very helpful & flexible.
-
August 2020 by mike carver
Wife went to deposit 20k teller asked why she was depositing so much cash. My wife felt like it was because she is brown she got asked. Its none of there business. Will be closing account tomorrow and letting Kitsap bank handle my finances.
-
December 2019 by Mili I.
I am a few days late and just wanted to piggy back off my last review. I have to say I am very impressed with how fast the branch managers especially Peggy who reached out to me not long after just a crazy day. She was very kind, understanding, professional and very courteous and just amazing all around. From start to finish of our call she was just apologetic and very sympathetic of the situation and that to me meant everything and at that point I didn't care about anything else just that call made my day and I want to say THANK YOU PEGGY You rock at your at this and your customer service made everything so much better. With that being said Peggy took the time out to research what went wrong and fixed it all. I didn't have to do anything on my part. I got off that call feeling very confident in banking with Sound Credit Union and I don't plan on going anywhere, my kids will be banking with you guys and I'll make sure we keep it in the family. I will be purchasing my first home through them and that's a promise. Thank you sooo much for having such a great VP!! You guys are amazing!! Ramona Ili
-
September 2019 by Chris J.
So we have another business account in my wifes name.. They refuse to put me on the account as an authorized user, because they dont like me at all, because I dont bend over so easily for fees.. Anyway they found out I was signing checks and occasionally using the wifes business account, they called my wife and told her that I am not allowed to even use the debit card or anything on the account at all, and that she is not allowed to give me (husband) permission to do anything with the card with or without the pin number. Am I losing my mind here? Just who's money is this anyway???. LoL Serious nasty attitudes insane! There is one really good teller still there, like a diamond buried in p**** These people are hell bent on finding anyway to charge a fee.. They charged me $5.00 to cash a check from my wife because my wife wanted some cash from her account and I was in the area, so she wrote me (husband) a check for cash and they charged her $5.00 as a punishment rather than recognize the convenience afforded to one of their customers.. I told them I was the husband, they knew I was because they know me pretty well which made it more exciting for them to charge a fee. Customer service will always take a back seat to fees, no not the back seat, customer service will be tossed in the trunk when it comes to fees, and dont think about getting them back without a long fight.. LoL Yes we are looking to close everything we have left at Sound Credit Union. I feel like I want to vomit when I see the building..
-
September 2019 by Kaitlyn B.
Wow. I'm not a customer here and thank God for that. You've also certainly lost me as a potential customer, ever. Incredibly hostile and unwelcoming environment. I kept receiving spam calls from the number that links back to this location. I finally answered and was immediately hung up on. I immediately called back and was left on hold for TWENTY MINUTES. At which point some lady answered and kept cutting me off while trying to explain my situation. And since I didn't have an extension to whoever crank called me, she couldn't transfer me. I didn't WANT a transfer. I wanted to make a complaint and now I've definitely got one. Stop prank calling me and add me to your flipping do not call list!!!
-
August 2019 by Amber Eriksson
Do not use the ATM!! This ATM has eaten my cash deposit twice! I should have never tried it a 2nd time. Sound credit does not service this machine and so they take no ownership for when it does this. I have filed a dispute, however it had been 2 days and now my account is overdrawn. So frustrating!!!
-
March 2019 by Cheri B.
My mother opened a small savings account at Sound Credit Union, on PT Fosdick in Gig Harbor last Fall. She was treated with so much dignity and respect by the staff. She is very slow and "loses her words" when communicating, but the patience and kindness shown her was genuine. Some time later my husband and I needed a document notarized. We were short on time and not thrilled at having to go to Tacoma, so I suggested we stop by Sound CU. Not only were we greeted warmly upon entering, we discovered that although we bank with a different credit union, Sound CU offers reciprocal services, which means fewer bridge crossings and a whole lot more convenience. We were so impressed we've decided to open an account there.
