-
September 2024 by Peyton Lynne
The guy was so nice. He talked me through all the details and made me feel good about my purchase. I did lock the keys in the car after he created a key, he was still nice enough to make another key to get back in my vehicle. I felt so foolish! Thank you !!
-
May 2024 by K. Applegate
Thanks for coming out and making my dad a key for hus SUV after we took his keys from him.
He's suffering from Lewy Body dementia and should not be driving! If he kills anyone, it's on you.
-
November 2023 by mary snyder
Bill is knowledgeable, fair and an all around amazing human being.I came to get what I thought I needed ( a new key fob). During his process of troubleshhooting, he dicovered the person who change my fob battery had put it in backwards and kindly corrected it, not selling me an uneeded fob. I will definitely be back to give more of my business to this amazing individual. Truly a dying breed of businessman. Thank you Bill! ❤️
-
October 2023 by Tony Vallone
Quick service, very knowledgeable.
-
October 2023 by Joshua G
Outstanding customer service and saves our weekend trip. Thank you so much!!!
-
September 2023 by Andrew Jacoby II
Bill is an outstanding and friendly gentleman. Very capable and knowledgeable, had my key and spare in a few short hours from start to finish.If you live on the Highway 12 corridor or find yourself stranded there, Legacy Safe & Lock Towing is where you should go.
-
August 2023 by Team Sherwood
Couldn't recommend this company enough! Responsive, reliable and great to work with! Thank you for helping me at a moments notice when I really needed help!
-
July 2023 by Barry Worrell
Great honest and effective service. Locked the key in the trunk. He knew what to do.
-
June 2023 by Joshua Grimmer
Outstanding customer service and saves our weekend trip. Thank you so much!!!
-
October 2022 by Jerry
PERFECT... in.several situations, very quick and affordable
-
September 2022 by Benjamin F.
Legacy safe and lock would not provide me an itemized receipt for a tow reimbursement from AAA. This was because they were so incompetent at there job they undercharged me for my tow by over 400 dollars. They actually thought I was responsible for the error the driver made calculating the job weeks later and refused to provide a receipt because of this. On top of this the on the night of the tow driver purposely drove an hour west in the wrong direction to get soda and snacks from his house under the pretense there was an alternate route to Yakima. Luckily I backed the conversation up and showed it to AAA who reimbursed me with out an itemized receipt.
-
September 2022 by Ben Sheaffer
Speedy service! Saved our camping trip up here near Packwood.
-
July 2022 by Ryan H
Got stranded on the highway on a Sunday after camping and Bill really came to the rescue. Not only did he respond asap he went out of his way to find me options to get home to the Pierce county area saving me hundreds of dollars in the process. Great service but it pales in comparison to the quality of the man himself. Thanks Bill.
-
June 2022 by Morgan C.
DISHONEST, DISINGENUOUS, ABUSIVE, GREEDY LOCKSMITH! To make a long story short, Uhaul "affiliates" in this case Legacy Safe and Lock receive an average of 21% of the contract price after trucks are returned to their locations, in some instances they will receive up to 35% of the contract price. This is why they love to add on charges after the truck has been returned, they receive a portion of what is being charged. This man charged an additional $600 to my account, he mislead myself and members of my family regarding the cost for additional days as the keys were temporarily misplaced, he lied about gas levels, damage to the truck, he added coverage and continuously changed the rental period to accrue daily charges for insurance, in addition to being extremely unpleasan.Luckily, members at uhaul were able to detect his abusive practices and waived a portion of the charges. However, his manipulation of the rental periods for insurance coverage cannot be adjusted. It makes me sick to know people like this exist. This man should not be able to operate any facility that deals with the public.
-
June 2022 by Ellis Porter
We had an amazing experience with Bill and co at Legacy! Even though we called last minute on a weekend they quickly and professionally helped us with our needs. Thank yall for saving the day! I highly recommend Legacy for any of their many services, I'm confident they will take great care of you
