Copart provides vehicle auction and processing services. The team at the Graham location is noted for answering calls and emails immediately with grace and kindness, working quickly to resolve issues. Staff are described as polite, helpful, quick, and friendly. Some customers report a very smooth experience, with vehicles loaded with no additional damage and efficient service that allows them to be in and out quickly. However, there are noted inconsistencies in administrative processes. A recurring issue involves paperwork, such as titles, that are marked as mailed but sometimes are not actually sent. Customers report frustration when staff, seeing the mailed status, stop service and are reluctant to physically check if documents are still present. While customer service is acknowledged to have improved in 2024 compared to previous years, these procedural errors persist. Fees are also acknowledged to be expensive. Overall, experiences vary, with many praising the helpful and responsive staff who go out of their way to resolve problems and provide peace of mind.
The forklift driver ignored me for two hours. When I asked what was going on, he said he couldn’t load motorcycles. Could he at least have stopped by and told me he wasn’t able to load?
November 2025
Dont not go here you will pay triple if you win an auction there hidden fee are threw the roof and they dont tell you anything not only do you need a 100 monthly sub they will triple the price of the car in stupid nonsense fees ...dont waste your time or money
October 2025
Stupid rules — they get worse every year. Now they don’t even load from the side. I think next time I come, they’ll say they don’t load at all — new rules.
