Copart provides vehicle auction and processing services. The team at the Graham location is noted for answering calls and emails immediately with grace and kindness, working quickly to resolve issues. Staff are described as polite, helpful, quick, and friendly. Some customers report a very smooth experience, with vehicles loaded with no additional damage and efficient service that allows them to be in and out quickly. However, there are noted inconsistencies in administrative processes. A recurring issue involves paperwork, such as titles, that are marked as mailed but sometimes are not actually sent. Customers report frustration when staff, seeing the mailed status, stop service and are reluctant to physically check if documents are still present. While customer service is acknowledged to have improved in 2024 compared to previous years, these procedural errors persist. Fees are also acknowledged to be expensive. Overall, experiences vary, with many praising the helpful and responsive staff who go out of their way to resolve problems and provide peace of mind.
