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“I have been renting from Arm Guard for 17 years now. They have always been very friendly and I have never had any issues trying to access my storage unit. The units are heated and inside. I have even moved units within that time frame and they will always work with you. There even really nice when you forget to give your insurance when you switch companies. Security is awesome! There is someone there 24/7! I highly recommend!!”
“Just checked-in to my unit today. Smooth experience, customer service was friendly and gave clear instructions. Facility is clean and looks secure. So far so good.”
“We have been doing weekly business with this location for 6 consecutive months and they are a wonderful crew to work with. They are always very professional and have gone above and beyond to ensure our needs are met. Big shout out to Autumn, & Cassie, very friendly and on point.Everything Baked Potatoes appreciates you.PC & ZM”
“So, last Sunday, one of the driver was driving on the highway with no dirt cover and resulted my windshield cracking in multiple places.When I called, Jackie took full responsibility and coordinated windshield replacement within the day and 4 days later, I have a new windshield.What I am trying to say is this. Now this is a company who are accountable and values integrity. Jackie upon initial contact called the driver which I am 100% confident addressed the concern and took action. Thank you for being the company that you guys are!”
“Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives me the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.”
Open 24 hours
9201 Pacific Ave, Tacoma
Truck Rentals
“There was an issue with my reservation. However, the lady called me wayyy before I needed it. She helped me get another reservation less than 40 minutes from me and was very accommodating! The lady who called was awesome! I highly recommend them for your uhaul needs.”
“I really fealt like everything was great, and the staff went well above and beyond to accommodate every possible need. The whole experience was nicely streamlined by knowledgeable staff who were willing to provide all the answers I had along the way, especially when I had not expected such awesome customer service from U-Haul. There's really only the best people at this location, and I will definitely be returning here when I need another U-Haul rental. The first person I spoke with was extremely helpful and patient with the process of getting me out the door and into a truck right away. She even shared her snacks with us, and allowed me to use her tablet when my phone was being too lame to take a photograph needed for the U-Haul app, which I would say was pretty above and beyond as far as customer care goes. The gal who checked me out when I brought back the truck was also super nice and seemed genuinely interested about helping me get the right deal, which took some additional time, patience, and effort on her part, which resulted in an overall stellar customer service. I am glad to state that these folks have also a really cool thrift store at the same place, and if you haven't been in there you really should check em out, cause there's something for everyone in there, reasonably priced, and you can thrift it up and get a U-Haul at the same time! I would love to see these guys and their business thrive, and as an Elks Plain local, I think they are the best around hands down for hospitality and great vibes! I'll be back in soon.”
“I was greeted warmly and treated professionally on my first stop in to reserve a truck, when I returned the next day it was a different person working, but the treatment I got was the same. No issues at pick up, used the night drop and used the link sent via text message to do the on-line drop off sheet with no issues and for me usually there is. Won't go anywhere else.”
“This place rules. They take care of you. Mitch, Cassie (I didn't catch exact spelling of your names, sorry.) you guys rock. Always helpful, always kind. Stayed late so we could get our return in. Thanks again guys. Sorry for welding the diff :D”
“I ended up not needing a truck, but the lady on the other line was super nice and friendly(even when I asked her to hold for a sec bcz I got another call), so I would definitely recommend this location.”
“The van had only 15k miles and got incredibly good gas mileage. The after hours gate was great so it didn't matter when you returned the truck.(within contract) Office person helpful and friendly.”
Open 24 hours
9201 Pacific Ave, Tacoma
Truck Rentals
“Yes I feel safer when I use this Uhaul when Diana appears. I ended my services with a bad attitude b/c I was stressed. The worker remained calm towards me. James worked super super fast and verified my clean vacant unit and processed my $0 balance due within 10 mins and sent the email receipt immediately!! I will use this 9201 Pacific Ave it's the Self Storage. Thanks Uhaul for diligence and professionalism. James and his staff are the BEST”
“This was a storage facility on partially developed land (average rating for location).The truck we rented was clean on the outside and seemed to be well maintained. However inside the cab, the floor boards were covered in dried dirt, there was some sort of liquid that was spilled on the inside driver door panel near the door hinge and the cloth seats had white stains on the headrest.That being said, it's a uhaul rental/storage facility on land still being developed. I would DEFINITELY recommend to ALL Bonney Lake residents. It's a helluva lot closer than going to Sumner. ????????”
“A couple of days ago my daughter Crystal rented a truck from your store. I returned it this afternoon and the same young lady was behind the counter again. She was professional and courteous. I wish more people acted in the way she did”
“The guys that work there were very professional and helpful. I think it was Mitch and Justin. Easy pick up and drop off. Very helpful when I brought the truck back, really appreciated Mitchs help.”
“Had to stop in a few times this week to unload a u-box, rent a truck and return the furniture pads. Melanie was super helpful the entire time and very assistive with scheduling the rental and access time for the u-box. We appreciated the service very much and hope to do business there again soon!”
“I rented a car trailer , so when I called , the guy on the phone was knowledgeable was kind was a good customer service from the start to the drop off the girl at the pick up time and the drop off was really nice too , so yes I will definitely go back to this location ???”
“This was a truly awesome experience! The reservation was super simple through Expedia, they were not out of cars like Enterprise (even tho their website allowed me to reserve a car at that location). The agent at the front desk were helpful, everything went super smooth. Thank God I remembered I needed a credit card since most of my banking is done through all online banks. Such a pleasure to drive a newer, clean and inexpensive car to see & have dinner with my family including my 98 years young grandpa. To round everything out it was the easiest drop off I have ever experienced! Thank you Budget car rental! Super special thanks to the Meridian office in Puyallup, WA you guys are the best!”
“i have rented many large and small trucks from this location and John, the owner has always been helpful and upfront with me. I can't speak for Budget as a whole, but I have had much cheaper rates, better trucks and good customer service from this location.”
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“Paul is the man. He enjoys his job very much and it's so nice to have a someone who enjoys there job help you. The process of being a new customer and renting a utility trailer for the first time from there was great very stress free and easy going. I highly recommend this place if everyone working there works like Paul.”