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March 2024 by Suzie Ferguson
I've been a AAA member since 2011. I've always had a pleasant experience with customer service but that ended today. To buy foreign currency from AAA, one must pay in cash and in person. The AAA store is open 9-5 M-F. When I spoke to customer service on the phone the day prior, I was told "come in anytime!"I took time off work and drove to my nearest AAA and was told the only person who could process currency exchange is in the back busy with someone- I asked how long will the wait be?No idea.. they are short staffed. I told the gentleman who greeted me that I'm working and I cannot come back this afternoon. So I waited. Eventually the person in the back came out & I was assisted by someone who was so irritated that I disrupted her day. I felt it by her demeanor- no hello, no smile, she sighed, no thank you. After processing my request, as I was signing the order, I made sure to say thank you to her for helping me- she did not respond.As I was leaving I asked her if she could please dispose of the envelope I had my cash in- she looked at me like I asked her for something so unimaginable- So I asked "do you have a trash can behind you?" she responded No.Ok, I picked up the envelope and walked out. Not the culture I expected.
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February 2024 by Rafa Bordi
they charge 16$ for 2 passport photos. So stay away from this storeAAA website says.AAA Travel Stores offer passport photo services. Photos conform to US Passport Services' requirements – 2 inches x 2 inches and includes a set of two (2) photos.Prices:AAA Members - $10 per setNon-members - $12 per set
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December 2023 by Justin HB
Solid helpful staff
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September 2023 by Vladimir Golev
Great service. Stopped by for international driving license today. Took 5 mins to take pictures and issue the license. Didn’t expect it to be that soon and quick.
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September 2023 by Ronald Rounds
We are so thankful to Julie and AAA for helping us plan our cruise to Hawaii. We will always use AAA in planning our long trips.
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September 2023 by Mike Pennacchi
Very nice and helpful staff. Great place to get your international driving permit.
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August 2023 by Jeremy Mseitif
Great service got my international drivers license in 10 min or so and they even took the required picture. All for $32 plus tax.
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July 2023 by Chris Cockerham
Staff were friendly and helpful.
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May 2023 by Evelyn Alley
The price point was o.k. for the trip we took to Waikiki. The view from our room was phenomenal and totally more then we expected! There were several things that came up that shouldn’t have as “first time” users of AAA travel agency for booking a trip like this expense especially since we didn’t even negotiate price. Being that most of my career as a Designer I gave my clients as many “heads up” details as possible verbally as well as in writing so as to waylay any questions and or concerns that may arise with their upcoming project. How much more that kind of detailed customer experience is necessary when dealing with clients heading out for vacation?
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November 2022 by Sandy Salathe
Super friendly, knowledgeable & helpful staff! Working with Dennie & Russell both great!
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July 2022 by Christopher Ewing
Came in for my international driving owemit. Only took 5 or 10 minutes. Friendly staff
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June 2022 by Margarita Madison
Walked in off the street and was able to get International Driving permit right away. They took photos right there as well. Offered currency exhange as well but not pushy. Highly recommend.
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April 2022 by Jim Perpich
Great people to work with for your travel and insurance needs.
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February 2022 by Jeff Roubal
Excellent location. Friendly staff. Well displayed merchandise. Newly remodeled exterior. We have been members for a long time.
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November 2021 by Peter Etzold
Jeanine was so awesome!! So easy to get a international driving permit!
