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September 2024 by Eric Netto
Rory and his team really turned it around for me there. I had my doubts but not only did Rory give me his utmost confidence and reassurance but his team delivered my truck back in a way that literally made me feel like I was picking it up brand new again. Couldn’t recommend this location more for your body repair needs. My eternal thanks and gratitude to everyone who put their hands on my truck there and got it back to me in a timely manner.
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September 2024 by Mitch Gilbert
Roman at Caliber kept me updated at every turn. My car was returned to me in phenomenal condition and very clean. I would highly recommend Caliber to anyone in need!
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September 2024 by Peter Chen
Brought my car in after a hit and run. They completed the body work - all good. However, since their work, which included removing/replacing the trunk/liftgate for repairs/paint, the liftgate no longer works properly. Told me that it was the actuator/assembly, get a new part, come back and they'll install. I spent $600 out of pocket, got the part and they installed. Still doesn't work. Told me that they will ONLY accept responsibility if i can PROVE it's their fault. There were no issues before their work, now there are several. I've been back 6-8 times and they're no longer willing to do anything.
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August 2024 by Kevin Wilson
They did a great job of repairing and painting the damage to my car. They kept me informed of each step of the repair process with text messages. They beat the estimated repair date by a week. They provided me wirmth an estimate in advance, and upon work completion provided me with written invoice explaining the work done and associated costs. A service manager reviewed all of the work done as we looked over the car. They made sure I understood how long to wait before washing or waxing car. The car was very clean inside and out when I picked it up. And there was fresh popcorn available in the lobby!
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August 2024 by Mark Powers
My experience with Caliber has amazing.
Twice I needed their professional experience on my vehicle, and they did excellent work both times. They keep me updated constantly, which was greatly appreciated. They are a great Team to do business with. I would recommend them to anybody.
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August 2024 by Elena Morgan
I wanna say huge thank you to Rory Marchant for taking care of my SUBA at their shop! Not only he’s really professional,thoughtful,but also have really kind personality.I’m satisfied with the quality that I received and highly recommend this place and especially to work with Rory for any kind of services your vehicle needs!
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August 2024 by Chang Gao
This location seems to be extremely busy as there are basically no parking slots left (a few cars had to be parking on the street) when I tried to stop by for a repair estimate appointment (scheduled a week ago) this past Wednesday. Just as I was entering the office, an senior gentlemen with walking disability also stop by as a walk in, I saw the service advisor immediately approach him to assist. After briefly explaining to me the situation, he quickly help the gentleman to get what he needs so that he does not have to stay in the heat of the sun during the early afternoon hours. His name is Roam (I later found out), and he not only helped the older gentleman with care and respect, but also helped me without declining my request for a written request (requested by my insurance) like many other shops I have already visited. He provided the written estimate knowing that I will not be able to have it repaired in his shop due to the type of repair for my vehicle and wait time in the shop. I just want to take the time to share this because what Roman did brightens my day.
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July 2024 by Jeff Lum
Very happy with the customer service and their process from estimate to final repair including the coordination with Enterprise for the rental car during the repair cycle. They do good work!
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July 2024 by Oscar Diaz
Communication was excellent, as was the quality of the work. I am very satisfied.
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July 2024 by Bob Olson
Could not have been a better experience - quick and accurate estimate, friendly and professional service, communications on status, repair done when promised, car all washed and ready to go. Looks brand new with new front bumper. Life-time warranty.
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July 2024 by Cameron Grant
Raury and the rest of the team were very professional and friendly. Brought my Mazda in for a bumper repair and everything went smoothly. They did excellent work, consistently kept me updated and had it finished within a week. Would recommend this shop, overall had a great experience with them.
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July 2024 by Steph A
Rory & Avanti were delights to work with. My car was rear-ended and the entire ordeal has been so stressful; working with Caliber has been SO easy and pleasant and truly a bright spot. Rory's communication was excellent! Avanti in the office is welcoming & efficient. (And I don't know that she controls the air conditioning, but im giving her credit for perfect temperature control.) Everyone took great care of my baby (the finest of Corollas), and the work was done on time and as quoted. Not sketchy, and felt comfortable there as a woman. Only downside is kind of terrible street parking, but don't let that be a deal breaker. I think I love everyone there?
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July 2024 by asif mohammed
The service was amazing at Issaquah Caliber Collision. The team did a thorough job and my car was returned 16 days in advance of the promised date. I was kept fully informed throughout the process. Rory is a rockstar. He is super knowledgable and very friendly. Wish each company's customer interface team had a Rory.
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July 2024 by Forrest Cornell
I recently had the opportunity to get my vehicle repaired at Caliber Collision, and I must say, the experience exceeded my expectations in many ways. From the moment I walked in, I was greeted with professionalism and courtesy, setting the tone for what would be an exemplary service experience.
Initially, there were a few hiccups with my repair process. Like any complex service, some challenges and misunderstandings arose. However, what stood out to me was how Rory and his supervisor handled these issues. They didn’t just address the problems; they took full ownership of the situation, ensuring that every concern was meticulously resolved to my satisfaction.
Rory, in particular, demonstrated an unwavering commitment to customer service. He maintained clear and constant communication with me, keeping me updated on the progress and any necessary adjustments. His transparency and honesty were reassuring, making me feel valued as a customer. Rory’s ability to remain calm and professional under pressure significantly eased my worries during the process.
What truly sets Caliber Collision apart is the proactive approach taken by Rory and his supervisor. They went above and beyond to ensure that my experience was as smooth and stress-free as possible. Even when my insurance coverage posed limitations, they worked tirelessly to minimize any inconvenience to me. Their efforts to make sure I was fully satisfied with the repair work were remarkable.
The quality of the repair was top-notch. My vehicle was returned to me in pristine condition, and the attention to detail was evident in every aspect of the job. It’s clear that the team at Caliber Collision takes great pride in their work, striving for perfection and complete customer satisfaction.
In summary, I cannot recommend Caliber Collision enough, particularly if you have the chance to work with Rory and his exceptional team. Their dedication to resolving issues, maintaining open communication, and going the extra mile to ensure customer satisfaction is truly commendable. If you are looking for a collision repair center that values its customers and stands behind its work, look no further than Caliber Collision. Thank you, Rory, for turning a potentially stressful situation into a seamless and positive experience. Your commitment to excellence has earned my highest praise and loyalty.
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July 2024 by Kevin Shih
Rory’s the man - delivered the car totally fixed under the initial estimate!
