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November 2023 by Jessie
Super helpful and patient with all of my questions!
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November 2023 by Henry Huang
Probably the best customer service experience I ever had at an AT&T store. The guy that helped us with an iPhone upgrade was knowledgeable and super helpful. Made the whole thing a very good experience. Thank you.
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September 2023 by Man Cui
This was the best service I’ve ever had before. Mikal helped me change my plan. He’s super nice and helpful
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September 2023 by Ank P.
I gave 2 iPhones to trade-in but the store lost it in. I never received any credits. I contacted store Manager Quang Doan, he gave me credit for 2 months but then removed the discount. He told me that he contacted ATT area manager and they refused to help. Quang Doan stopped receiving my calls and its difficult to find him in the store. Everytime I go to store either he is not present or store is closed.Really bad experience with this store. I lost 2000$ value iphones :(
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July 2023 by Joyce Chen
Great customer service and very knowledgeable.Originally I went to E. lake Sammamish location to get help with my account, which regarding my eSIM and physical SIM (both with the same phone number) both showing in my cellular account. The E. Lake Sammamish store manager told me (with his chin up high and arms across to his chest) that I should go to Apple Store to get help. He can’t help me with why Apple design like that.Thankfully I decided to get 2nd option and went to Highlands store. The person at the store look at my cellular account from my phone and helped me remove the physical SIM from the phone. DONE. Problem solved!
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June 2023 by Xin
Had an amazing experience with Michael today. He is super patient to help us solve all our issues. Really thankful for his patience and kindness! Amazing is all I can say!
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January 2023 by kristen T
First off i just want to express my gratitude and greatfullness to the gentleman. Micheal Who stayed late to handle the ultra difficult and frustrating situation that brought me into this location. Out of the multiple att store locations ive been into and the sea of customer service agents. Michael is the only one i feel like that was transparent in the fees. Promotions billing info and withought him i probably would have never had the issue resolved that night So please he deserves a raise and a promotion
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December 2022 by Mkt T
First off i just want to express my gratitude and greatfullness to the gentleman. Micheal Who stayed late to handle the ultra difficult and frustrating situation that brought me into this location. Out of the multiple att store locations ive been into and the sea of customer service agents. Michael is the only one i feel like that was transparent in the fees. Promotions billing info and withought him i probably would have never had the issue resolved that night So please he deserves a raise and a promotion
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November 2022 by Kam C.
I've always gotten so-so service at these places; however, the service here was outstanding! I was in here taking advantage of the Black Friday deals and so glad I did. It took me awhile to finally decide to upgrade everyone in my family their phones. But the manager who was helping me was extremely patient, not to mention very knowledgeable. Michael was nice and friendly as well. I ended up saving quite a bit. Thanks, Quang and Michael! In terms of customer service, this AT&T store is hands down, the best one I've been to.
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October 2022 by Howard Kuan
Had very good experience from Quang's support. He provides professional recommendations and can solve high-complexity problems. Have been to different AT&T stores, and this one definitely stands out. Highly recommend this store for getting your questions/problems solved
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September 2022 by Vicky Nanthrup
Friendly and professional service from Quan. Came here to transfer my number from another carrier and it went smoothly. Will definitely always come here!
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July 2022 by Lori Matsumura
Had a wonderful experience with Quang. He was very helpful. Came in to purchase an iPhone 13 and he got everything setup before I left. Thank you!
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May 2022 by joel roberts
Glad I went here! Had an amazing experience with Quan. He is very knowledgeable and got us in and out quickly.
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April 2022 by Karen Vose
Recommend going here and working with Quan. Came in with a technical issue with my iPhone and quan took the time to fix the issue. Also got me setup with a new iPhone 13
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April 2022 by Игорь Болдырев
Great experience and nice people working in this store, especially Alex was super helpful.
