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August 2023 by Foo B.
At the time I wrote this, this branch has a yelp rating of 1.4. So I guess I'm just piling on but confirming that this is a place you should never go, and never do business with. They can't even manage to answer their phone no matter how many times you call during their banking hours.
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March 2023 by James K.
Very incompetent people. They have a business line set up and you stand and wait for 10 minutes, looking at you the whole time and never once tell you that they no longer have a separate business line. Get rid of all the signage then!
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June 2022 by Craig J.
This bank is beyond horrible and the management does not care. One teller with ( I counted) 16 people in line. the one teller was slow and showed no sense of urgency. This is true every time I visit. Employees walk through the lobby making sure to avoid eye contact. I spoke with a woman who said she was the manager. All she did was make excuses and let me know that they were NOT about to hire any new tellers! She made me feel that my business was unimportant to her. Others stormed out an anger after the line just wasn't moving. We have been Bof A customers for over 40 years! It is obvious that B of A is trying to discourage teller face to face transactions and force people into on line banking! GOOD NEWS! Finally got my transaction done and walked into Chase Bank next door! AS ALWAYS, there was no line and two friendly tellers who greeted me with a smile and a warm welcome! I walked out in less than five minutes! FIVE STARS for Chase where we plan to transfer all of our business!
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May 2022 by Y K.
Great service, my honest appreciation to the branch and especially to Tina Ranezani, We came without an appointment, She came out and promised to serve us, and for an hour after branch were closed she helped us spending her own time to finish all our questions, we so happy, we got the best service that we could not even count on! Thank you!
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May 2022 by Tara J.
The absolut slowest and rudest branch... unless you're there to talk to one of the "investment bankers" you get treated like dirt One teller for 17 people in line. And every one person in line before me had been told about the procedures, but the procedures seem to change from person to person. It almost feels intentional to drive people away from this branch
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May 2022 by Patrick M.
There are four investment bank employees sitting in there offices and only one teller for about 20 people in line!! Focused on the sales side but ignoring regular customers. Terrible business model. Big bank only focused on big account. Sad!!
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January 2022 by Google user
Baaaaddddd customer service!!! Poooor quality bank!!! Take your money and RUN!!!
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November 2021 by D M.
Super slow. Not enough employees for how busy they always are. Employees are rude which I believe is b/c they are overwhelmed. Then you have the individuals sitting in their cubicles doing nothing and the drive thru closed down. Avoid at all costs.
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October 2021 by Hank H.
Once again I tried this branch of Bank of America since I was in the area and needed cash. Once again I was severely disappointed. The ATM on the parking lot side of the building was out of order. Did it occur to anyone in the bank to put up a sign saying that there were working ATMs on the other side of the bank and at the drive thru? Of course not. That would take a customer service oriented attitude. So I went in the bank hoping for the best. I was 4th in line. There was one teller. Did it occur to the greeter to tell people in line where to find working ATMs. Of course not. A 5th customer walked in and fortunately I overheard her telling him about the ATMs. I am not down on B of A in general. I have been with them for decades. I usually use the Sammamish branches and they are fine. B of A should either close this branch or straighten it out.
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October 2021 by Sorin Draghici
Baaaaddddd customer service!!!Poooor quality bank!!!Take your money and RUN!!!
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August 2021 by Chris H.
Terrible service. Helped me 0 and kept saying they close in 10 minutes, BUT, they continued to argue with me and seemed super combative about everything. I just wanted to ask some simple questions, but I couldn't even get to the question. I would never recommend this and am considering switching banks as soon as possible.
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November 2020 by Lucas Michels
Worked good. Was Clean.
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September 2020 by Max T.
Worst Bank of America you can possibly go to. I mean they aren't the best in general, having no drive thru at a their branches and opening at 10 while all normal banks open at 9. You would think they have workers assisting customers inside since there is no drive thru. One teller and 8 people waiting in line, while 3 bankers are just sitting in the rooms just collecting dust. Then having attitude like you owe them something. What should have taken 5 to 10 minutes at max, took 40 minutes. I'm not even exaggerating.
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March 2020 by Will K.
Didn't help me and I was standing outside waiting for them. The door was locked And I came duding business hours.
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July 2019 by Tomas Azcurra
ATM with no cash. Thank you BOA!
