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October 2025 by Brent Wozow
Not small business friendly. Tried to get a loan for a commercial vehicle that a friend is selling, and I was told they “don’t finance vehicles from private parties - only from a dealership”. The next bank I called got me taken care of right away. Go somewhere else.
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September 2025 by Don McGlothlen
ALWAYS - 100% a+ service - ALWAYS!
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September 2025 by R F
I have never had any problems at this service branch. They were always courteous and friendly. I just stopped by today to get notary service and again I recived top notch service. Thank you again, kudos.
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September 2025 by Snoco Media
Victoria was very helpful! Got a new card and many questions answered
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August 2025 by Beatles Girl
This bank is horrible! I can’t get ahold of ANYONE to get answers. BECU takes money out of my checking account to apply it towards my credit card bill- which is fine- but they do it almost a week before they said they would.
Today is August 26th. As you can see the photo of the BECU app states the payment is due on 9/4/2025. The money was taken out TODAY!!
And I would love it if someone responded to this because I can’t get a hold of anyone else via phone!! As you can see in the photo- this is their number and I’ve been waiting OVER AN HOUR! Unacceptable! I am 100% changing banks. I’m so done!
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April 2025 by Seth Miller
Diana was very rude and smirky. Making sarcastic remarks and laughing! My experience was nothing but unpleasant! Thanks Diana!
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January 2025 by Ryan Cottom
Potential customers beware. This so called bank only accepts payments from other financial institutions if you are past due. Make it make sense. Their app is absolute garbage. It will let you link your accounts but not transfer money to make payments. They literally force you to be delinquent in order to make your payment unless you open an account with them. Their operators over the phone are 100% careless about this fact and unless you bank with them exclusively, they want absolutely nothing to do with you. Please save yourselves the hassle and bank with another, more reliable bank that rewards and appreciates punctual payments. To BECU, and those in charge running this crap shoot you call a bank, shame on you. Be better.
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December 2024 by Dylan Ostler
Terrible service. Takes forever to talk to anyone, workers just sit on there computer looking at you waiting.
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October 2024 by camille zent
I spoke on the phone with Benjamin and had by FAR the best experience I have ever had with any banking professional. I enjoyed how personable he was and happy to help me get a few things sorted. I’ve been using BECU for many years now and have been nothing but very happy with them for all this time.
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September 2024 by Conrad Saam
Great local office. Francia took super good care of me handling a really annoying issue.
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June 2024 by Tim Brown
A review of BECU in general, not this specific branch, as I was dealing with these incompetents over phone/chat and have no idea where they were located.
Went to sign up for Bill Pay in my online banking account, which at most banks takes a couple of clicks. Not at BECU. The signup form for some unfathomable reason does not allow spaces in the address field, so I decided to contact customer support to let them know of the issue instead of trying to work around it myself. The support person "Julie R." proceeds to replace all the Os in my address with zeros, changes my state of residence to WV without changing the zip code, and tells me to sign up like that. I question these changes because now the address is incorrect, but she tells me to, I quote, "Leave the address alone." So I click Continue as she told me to and get a predictable error message that the state doesn't match the zip, which I relay to "Julie R." After waiting an inordinate amount of time for her to reply, she finally comes back with this whopper: "After talking to Leadership, I have now locked you out of your online banking." This incompetent must have gone to her security team and told them that a client was trying to sign up with an invalid address (an invalid address that she herself created, mind you, and that I told her was incorrect). Now BECU expects me to prove that I am not a crook by jumping through random hoops, and after spending several hours on the phone and video chat with them today, my online account is still not reinstated. Spectacularly bad!
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May 2024 by kambiz moradi
Sydney Dawn, member consultant, was incredibly helpful and responsible. Thanks to her.
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April 2024 by Nate Riley
BECU is by far the worst banking institution I’ve ever dealt with. Their App sucks, and is way behind in terms of ease of use and features that other apps have its 2024 get with it. They make it nearly impossible to pay bills with external accounts. You have to sit on hold and go through the stupid automated phone system just to try and accomplish a simple task like paying on an account. Never get a live agent to talk to. Would give them 0 stars if I could. Thanks for making things inconvenient, also they always seem to have the most security compromises out of all credit unions and banks I’ve ever used. Do better BECU.
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April 2024 by Eli Coole
Top notch customer service
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December 2023 by Mike Judd
Arrived at 5.05pm, just wanted to get the cashier check, waited there almost 45 minutes just to get the cashier check, they were short of staff, only 3 staff members were working at the branch and one left at 5.35,not so happy with their services at this branch.
