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November 2023 by Josh Chae
The store manager, Christina, is very kind and patient. She is very knowledgeable and listening to customer's needs. Forgot the service tech name, but he was gentle and nice as well. Thank you! I love my Domane SL7.
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November 2023 by Jason Garcia
Love this place! It's been a while since I've ridden a bike regularly (probably about five years), so my bike knowledge is on the novice side.During my two visits Cooper and Joey were both very helpful and took their time explaining different bike and gear options for what I was looking for.Overall, I really enjoyed the experience and feel like I've left there with exactly what I needed.
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November 2023 by Shawn Mac
I was injured in an accident and have not been able to ride. The team at the shop put in all the efforts to get me on a trainer with the goal of getting me riding again. The best service and knowledge on the east side! Thanks Trek Issaquah Team!
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September 2023 by Emerald Trade Group
Today I brought my bike here to replace rear gear, some reason they didn’t help me. At the beginning they said that they can do it in a week, when I wanted to drop my bike said they can do it in two weeks. I said ok, but this time they said they can’t take and store my bike. I asked to schedule me whenever they are available, and I can come back to repair, but again they said that they cannot do that. I understand they didn’t want to repair my bike. Don’t go this location, especially if you are new in this USA. They are discriminated me, my English is not good, I couldn’t communicate well with them.
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September 2023 by Amber
Incredibly helpful, friendly and knowledgeable staff. Although Trek in Redmond is more convenient for me I co to use to shop and get repairs at this store due to the the quality of the staff. I’ve purchased a bike and gear here and have had service performed and will continue to shop and visit Trek first.
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September 2023 by Forrest David Dawson
I always get great service here. I wasn’t bike savvy at first. I learned a lot from them answering my endless list of questions. I saw they definitely know a lot and they know what they are doing. I recommend you check them out next time you need a bike, bike accessories or for your bike service needs.
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September 2023 by Jennifer Wujcik
Experienced a bit of a "mixup" at another Trek location. They were gracious enough to order my bike and have it shipped to Trek Bike of Issaquah - where my husband purchased his Trek. They assembled it --great customer service for my Electra Townie --
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September 2023 by David Forrest Dawson (Mister Forrest)
I always get great service here. I wasn’t bike savvy at first. I learned a lot from them answering my endless list of questions. I saw they definitely know a lot and they know what they are doing. I recommend you check them out next time you need a bike, bike accessories or for your bike service needs.
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August 2023 by Betsy MacInnes
This Issaquah bike shop is a gem!! I have had my bike serviced here multiple times. Most recently Christina (store manager) and Logan (service manager) gave great service in troubleshooting and replacing a charging port cover on my eBike Bosch motor. The first replacement cover I ordered was not the correct fit and they made multiple calls with Bosch and searched the Internet to find the correct replacement part. At one point I was sitting in the shop while they worked on the bike and witnessed Logan deal with three different customers who came in with bike maintenance issues. He gave each customer a full description of what was needed, presented them with alternatives, and in one case suggested they try another bike shop down the street to see if they might be able to offer and immediate repair. In this era when “customer service” sometimes seems to be disappearing, the staff at this shop gets five stars!!! Every time I walk into this shop, I feel like they are happy to see me and ready to help.
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July 2023 by Kait
Really kind staff. They put air into my tires and adjusted my seat for me at no cost. I’ve never had trouble finding accessories for my bike from them.
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July 2023 by Charlie Whiton
Excellent Trek-only shop in downtown Issaquah. Full selection of all Trek bikes, leaning a little toward mountain obviously. Service folks are very friendly, communicative and capable. Service got done within a reasonable amount of time.
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July 2023 by Cathy Pierce
I purchased an awesome Trek bicycle from another location out of state. Unfortunately, it was assembled incorrectly and within 5 minutes of getting it home, I had a significant issue with it.I contacted the store from where it was originally purchased, they were very unhelpful.I then brought the bike into this location and explain the situation. Logan went above and beyond to help. He first made a temporary fix for me so I could use my bike and took care of the warranty claim so my bike could get repaired as new.He communicated via email through the entire process and responded promptly to any inquiries I had. My bike is now good as new with no issues. Would definitely encourage visiting the store for their excellent customer service as well as knowledge of their bicycles. Would definitely encourage visiting the store for their excellent customer service as well as knowledge of their bicycles.
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July 2023 by Colleen Miller
Crashed my bike today and wad having derailing issues. I called on a busy Saturday late afternoon and asked if they could see me today. They made time to fit me/my bike and fixed my bike super fast and for such a good price. I really love this bike shop. I live up north but will still do all my tune ups and repairs here!
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June 2023 by T T
I made a big mistake thinking the team here damaged my bike. The whole team there definitely took my feedback seriously and were incredibly helpful in willing to make it right.Turns out I just have a smooth brain and the damage was 100% NOT their fault. Super sorry to the team for doubting.
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May 2023 by Darrell Stark
Christina assisted us with our purchase and was amazing. She was knowledgeable, friendly, courteous and engaging. She even used my name at the end of our visit having obtained it from getting my e-mail address. That was impressive and personalized. The product line is extensive and competitively priced.