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February 2024 by Cheri K.
I came here 12 years ago for an emergency tooth extraction… I’ve been going here ever since! They always do a great job and the technicians and Dentists are very knowledgeable and Personable.
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February 2024 by Bob Mercer
Quick and efficient nice staff
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January 2024 by Owen Gonder
Excellent customer service and thorough review of my dental needs. Aim, the office manager, is amazing and helped me find the care I required, including finding me a specialist for my root canal through another office.
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January 2024 by Chasstan Prichard
Great fast friendly knowledgeable service front and back of house. So glad our family has found Issaquah Brightnow
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December 2023 by Cassidy Saari
I usually don’t write reviews, but this was the weirdest experience I have ever had. I haven’t had a cleaning in awhile and now being pregnant, I was advised to schedule a cleaning. I scheduled with this facility. It took awhile for them to figure out my insurance, the front desk individual was training, but she was super nice. It took them about 50 mins to figure this out. They finally took me back and asked me if I had any concerns. I stated that I just want a normal cleaning, but I did have swollen gums about a month ago that has resolved now. The dentist came in said it’s fine and to schedule a cleaning. I was so confused and stated that I thought that was what the appt was. She said it was an emergency appt, which I did not schedule. I am very concerned what they are going to charge my insurance…I also told the front desk that I was confused about this and they stated it took awhile to figure out the insurance so they wouldn’t have had time for a cleaning…
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December 2023 by A L
I came to BrightNow as a new patient with a severe tooth problem. The staff was so amazing that I stayed as a permanent client with them. I now drive out to Issaquah even though it’s not located in the city I live in.So this is my glowing review. ✨Amme the office manager was very friendly and whenever I call she would recognize my voice and respond with kindness. It made me feel seen instead of an unknown patient. She shows she cares about the needs of others.My dentist Dr. Kim was kind, warm, and empathetic. I’ve had some bad experiences in the past and explained this to her. Though in her chair I felt comfortable because her presence was very soothing.For my emergency I saw the specialist Dr. Ashohr. He was extremely knowledgeable and cared about doing a good job and listening to my needs. He checked in many times throughout our session to make sure I was doing well. He brings his own calming music, which helps to give something to focus on. After the session he gave me a contact for if I needed anything after my procedure.And his assistant was wonderful!! She was so friendly and asked me questions about my life to build a a rapport with me as a client instead of being sterile as some clinics can be. They work well as a duo.Overall I’m extremely happy with this clinic and will continue to be a patient in the future.
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November 2023 by Melissa Espinoza
I am only giving one star, because there is no zero star option. We will not be back here. This place schedules double visits so they can double bill your insurance and charge you out of pocket, even though this is an in network provider, which Is supposed to be cheaper for us! I will be contacting both my insurance company and the state AG/Insurance Commissioner to report their questionable practices. They schedule you for an appointment, they do nothing at that appointment, then schedule another appointment to do a procedure. Then, there MAY be out of pocket expenses and they hold their patients hostage at the door until you give them $100 bill with no change! They do this with cleanings as well; schedule an exam, no cleaning, then reschedule the cleaning or vice-versa. They do this to bill insurance for multiple visits and make more money off their patients. While we were waiting, yet another patient was asking why he’d have to return for yet a third visit for his cleaning. We will NOT recommend this dental office, and we will NOT be back!
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August 2023 by Nancy Bomgardner
I really like Bright Now Dental. I did have an excessively long wait (50 min) before I was seen in the Issaquah office. I would really like the wait time to be reduced. They will only accept you if you are no more than 15 min so it only seems fair they should also honor their patients time and get us in w/in 15 minutes as well. Would give a 5 star otherwise
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August 2023 by Gayle Rajtar
Disappointed to arrive for our cleaning appointment to find they couldn’t clean our teeth. We understand they are understaffed but this should have been communicated in the reminder before the appointment.
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August 2023 by Nick
My tooth didn't hurt before my visit. Now my tooth hurts when I eat. The dentist didn't even clean or disinfect old filling, just filled over it. The dentist was distracted by another new customer while working on my mouth and did a poor job. Now my tooth hurts forever. Expensive and useless.
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August 2023 by Cat Catoushki
Very clean facilities and equipment. The staff is professional yet gentle and friendly. Makes for a well-rounded positive experience.
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July 2023 by Abby F.
DO NOT GO TO THE ISSAQUAH LOCATION!! If I could give ZERO stars to this office and the admins, I would. Before my appointment, I had TWO phone conversations with them, clearly explained what I needed (NOT a typical exam/cleaning), told them to get my dental records from the Bellevue office I'd gone to previously, and gave them my insurance info to make sure I was covered. When I arrived for my appointment, I found out that they hadn't obtained my records (one of the admins told me she "forgot" to do it, and they did NOT accept my current dental insurance. When I asked how much a cash consultation would cost, since I'd already been waiting weeks for the appointment and felt desperate, they quoted me $400 for exam and xrays! OMG. Worse dental office experience I have ever had. There are plenty of other dentists around, it's not rocket science. Get your crap together, Issaquah Bright Now, and stop wasting peoples' precious time.
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June 2023 by EI8HT 8IT
Received $59 “checkup” and x-ray mailer, called to schedule cleaning because upon inquiring the “checkup” is nothing more than looking at your teeth. Went in for my appointment and was told I would need to come back another day to do cleaning and they only had time to do x-rays. I already had x-rays six months prior at former dentist but they still wanted to take their own before doing the cleaning. I was clear during booking that the cleaning was what all I was interested in to begin with. When I called in the appointment I gave the recptionist my former dentist info so they could pull any records they needed. The receptionist did nothing with that and did not tell me about needing to come back another day for cleaning until I arrived and filled out paperwork the following day. I lost two hours of income, a total waste of time, no appology or accountability with front reception or anyone there. Thankful I learned my lesson before getting into more serious issues as other reviewers have noted re: this dental office.
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May 2023 by Kevin
Consistently bad scheduling problems with me and my family. We show up on time for appointments, only to wait 30 or more minutes to be seen. Other times we show up for appointments to then be told it was cancelled because the dentist was out. Fortunately today I called before I showed up for an appointment. I was told the dentist was out and that they left me a message. They never called me and never left a message. We've never had a problem with any of the work done by the dentist, orthodontist or hygienists, but the office is incompetently run. When open enrollment comes in the fall, we're moving to a new plan and leaving Bright Now.
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April 2023 by Danber Benson
We have been seeing Dr Kim and the staff at this office for the past ten years and they have been caring, patient and thorough with our family. Highly recommend!
