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February 2024 by Sarah Shahraeeni
Rude and unhelpful staff
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November 2023 by Ralph Nuxoll
Thank you for being so awesome. I arrived Tuesday to pick up my prescription. It was totally fouled up. 20 minutes later I was out the door with the right stuff. I was impressed how the pharmacist picked up the phone and solved the problem with no hassle.
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October 2023 by D T (琳)
We came here earlier in the week on Monday evening for flu shot and was told that they close early today. We asked what day would be less crowded to come back and was advice Tues to Thursday is good. We came back again on Thursday at 4pm, there were already many in the line for vaccines, it took us 40 mins wait time to get our shots.
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October 2023 by Holly
This review is specifically an employee that could not have been more unhelpful. I am battling pneumonia and trying to get ahold of perscriptions my doctor wrote.I called this location because my regular pharmacy did not have it. They told me to have costco call them and Mike-- the tech over the phone-- was extremely rude and unhelpful. He told me that my pharmacy had it wrong and they will not call to get clarification. They dont do that.An entire hour on the phone playing telephone between bartells and costco and then both telling me different information. Itntook 6 hours total to actually get them in my procession when all was said and done.I was literally on the phone, in tears, just trying to understand what was going on because I dont know the rules for some medications. All the tech needed to tell me was to give my PCP a call and have a fresh perscription put in and it would resolve the issue.Instead, he just kept telling me they wouldnt fill it and gave me no direction of what I should do.When people are sick, it is literally your job to help them. Point them in the right direction. The attitude and rude demeanor is so unessesary-- I will be putting in a complaint with costco directly about my experience.
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September 2023 by Ko Ching Tina
The waiting areas were confusing with the waiting line.
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August 2023 by Y Hu
Very confusing and very inconsistent.Last year my doctor prescribed me Colgate provident sensitive. But Costco pharmacy gave me flouridex by Wentworth. I thought it’s ok, since active ingredient is the same. This year my doctor prescribed me Colgate provident sensitive with SLS free. Costco pharmacy told me to go back to my dentist because Colgate provide t sensitive has SLS, and SLS free version is called Colgate provident dry mouth.This is annoying because on one hand they can give you totally different product that dentist prescribed just because content is the same. On the other hand, they also refuse to fulfill because of one word difference.Also not to mention about the attitude I got from trying to get more explanation about what is going on.Costco, feel free to contact me so that I can give you my membership number so that you can check my prescription and fulfillment history.
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August 2023 by Shreena Patel
Terrible customer service and turn around times. They’ll tell you an hour wait but it ends up being 2.
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February 2022 by Sandra L.
I really like this pharmacy! Staff and pharmacist are always polite and very helpful. If you choose you can have the pharmacy to send you a text when your medication(s) are ready to be picked up Received my Covid19 booster shot, flu shot and shingrex vaccines here too!
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January 2022 by Racer Zeus
Incorrectly filled prescription and would not refund or replace with correct product.
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August 2021 by Dan A.
Spectacular customer service. From someone picking up my phone on the 2nd ring, to having my prescription ready 10 minutes later. I called Costco after another pharmacy (B...D... now owned by R... A....) had me come in 7 times without successfully filling the prescription. Costco got it right the first time! Yes, Costco can have lines. But getting what you came for, and getting it right the first time, has huge value to me.
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May 2021 by Anita Boedeker
Best prescription service and value!
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August 2020 by Erika Kendra Buenaventura
Staff was more than amazing at this pharmacy! Best service I’ve seen
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June 2020 by Wei D.
Never thought I'd encounter rude customer service at a Costco. I purchased 4 items today and asked for a box at the checkout register to carry my items in, the response I received was "you only have 4 items, sir, you don't need a box." So I went to grab my own box after checking out and the same guy tried to stop me from taking a box. I never would have thought boxes would be an issue at Costco, even though they were very well stocked.
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June 2020 by Liezle I.
I love this location!! They have so much stuff other Costco's don't have. It's quite a drive from where I live, but it's totally worth it! Very organized & spacious, so even during quarantine there's plenty of room for people to maneuver around even when it's busy! Staff is also super friendly & the lines actually move pretty fast. They also have self check out which is awesome for when you only have a few things. Walk in each aisle if you have time, I always go in for a few things and come out with more then expected... lol If you love candles you must get the 4 wick Bellevue candles!! I'm obsessed!! I light it everyday & it last's me about 3 weeks. Largest candle I've ever owned, totally worth it.
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June 2020 by Rochelle Wyatt
I have been very impressed with the pharmacy management and staff at the Issaquah Costco. They have gone above and beyond to help me with insurance issues and to help me get my medications when other pharmacies in the area were not able to do so. They have always been friendly, kind and patient. They were willing to ask questions and confer with others if they were unsure about the answer to something - rather than give a quick answer that might be in error. I am grateful for their excellent work.