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May 2025 by Midori Kudo
Been going here for the past few years now and service has consistently been excellent! Unbeatable value with friendly and professional staff. Appointments can be hard to get, but I appreciate the ability to book online—sometimes you can get in same-day, and sometimes it’ll take you a few days. Very thankful for this location and its hardworking team!
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March 2025 by jaesu Jung
It appears that the CEO “Ron Vachris” of Costco is siding with the Tireshop employees, despite their reported lack of care for customer vehicles. If protecting your wheels is important to you, I would suggest steering clear of the Issaquah Costco Tireshop, as they may not handle them with the necessary caution. This attitude can also jeopardize other parts of your car, as their technicians may carelessly toss around equipment as if dealing with a beat-up vehicle. Alarmingly, they have previously left around 8,000 wheels damaged and seem to disregard this mistake entirely. Yet, the tech lead and managers continue to move through the shop with an air of pride, as if their service were exemplary.
It's important to mention that I did not cause the damages, as they were not there prior to my service visit. I have a serious concern that the director of Costco Issaquah simply hand this issue off to their claims department, potentially suggesting that you are not providing an accurate account. If you remain uncertain about my story after reading this, that’s your prerogative, However, I hope you consider this warning seriously.
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February 2025 by Daniel Cha
I am writing this feedback because Armando at the Costco Tire Center in Issaquah is truly exceptional. After visiting two other locations with no resolution, he went above and beyond to fix my tire and address other car issues with honesty, diligence, and care. His transparency, kindness, and dedication stood out—he worked tirelessly to ensure everything was resolved, saving me money where possible and offering follow-up support without hesitation. Armando didn’t just do his job; he demonstrated genuine commitment to customer care, even personally checking in after to ensure my driving situation was safe. His work ethic, expertise, and compassion make him a standout employee and an incredible human being. If anyone deserves recognition, it's Armando. I would be honored to come back here again with my family and have been recommending Armando's service to all my peers. Costco is lucky to have him!
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February 2025 by Sharon Lee
Armando is an exceptional employee. You can tell he cares about his customers - Armando fixed all the problems we were having with the car and went above and beyond in his service. He did not hesitate to help us out. He was responsible and followed-up with us to make sure everything was okay with our car. He is not just any employee working at the tire center. He is a great human with great expertise in cars & tires!!
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January 2025 by just an concoction of space dust
Well, it is cheap and you get what u pay for. You get egotistical technicians and scratched up rims. Good luck with these people.
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December 2024 by Michael P
This place is consistently unreliable and severely late on their appointments.
I scheduled the appointment at 2:30pm, just to learn that they just started at 4pm! The same thing happened multiple times before.
Don’t plan anything for the rest of your day, if you are trying to make a quick tire fix / rotation in the middle of workday.
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December 2024 by Zaira Aahz
John at the tire service desk is impressive! He works fast, hard, organized, and doesn't stop prioritizing the guest experience even during a rush from delayed appointments. He deserves a raise!
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July 2024 by Rosa L.
Incredibly grateful to John working at Costco Tire, Issaquah. He provided such helpful, patient, and ETHICAL customer service.
I drove through an area where construction work was done, and apparently some shard of metal complete gouged out my tire leading it to deflate in seconds. I was two blocks away from Costco and John scheduled me in as soon as he could to help with the spare at no charge. The tire was not salvageable. The wait was 1.5 hours, but I was a walk-in after all, and they were setting aside time for me for free.
Costco didn’t carry my brand of tires, so I expressed my concern of going to another franchise where they may force me to buy more than two replacements, or possibly four since it’s AWD. John personally left the front desk and measured the tread, confirming that I only needed ONE tire replacement. My car only had 18K miles and the tread was measured at 8/32.
My fear was validated when the gentleman at Big O Tires did a theatrical demonstration, manually measuring for me the tread to be 7/32 and suggesting all tires needed to be replaced. He said they would not replace a single tire due to how much damage it would cause the car.
I called Costco again. Much to my fortune, John picked up the phone and encouraged me to look elsewhere because the tread was no where near breaking the measurement to be below 8/32. I did so.
Discount Tire in Redmond confirmed John’s measurements. John saved me over $800-$900, having only to replace one tire.
I am extremely grateful that John cared about my best financial interest. This is a really rare standard of customer service now days. I wish him all the best. Costco is lucky to have him as a representative of their customer service.
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July 2024 by Mika M
Eric, John and Parker are awesome! Great service from start to finish. They were able to squeeze me in after I had a flat tire.
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July 2024 by Deepak Babu Piskala
Worst customer service. They accepted new tyre replacement order, only to tell during my appointment that they can’t replace because I had done other two tyres elsewhere.
Total waste of my productive 4 hrs. The price I paid for having to come to Costco as my first choice . Stay away at all costs! Lesson learnt
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June 2024 by Jaya Gupta
It seems this place is very busy. I gave my car in the morning and it wasn't done until just before closing. It was just a 15 minute task. If you have options to get your tire fixed elsewhere then better do that or you will find yourself waiting a long time.
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April 2024 by Brian
Buy tires here for the roadside hazard warranty!
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April 2024 by Addy Hink
John really helped us out. He got us in as a walk in when they were crazy busy. We had our tires slashed after getting back from a trip and needed to get to Wenatchee for a doc appointment and John made sure to get us in. He and whomever was working on our car stayed late to finish. Thanks a million you guys are all awesome!
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February 2024 by Adam Phillips
Unless you have a full day available to blow, and patience, stay away from this tire center. The staff is very friendly and knowledgeable, but they are unbelievably busy. When you call, you get placed on an immediate hold for anywhere between 5-25 minutes. Their time estimates are just estimates and not good ones at that.
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February 2024 by John Gore
Fair, fast ,friendly,with my city visA/exec costco card. Earned money back.
