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February 2024 by Adam Phillips
Unless you have a full day available to blow, and patience, stay away from this tire center. The staff is very friendly and knowledgeable, but they are unbelievably busy. When you call, you get placed on an immediate hold for anywhere between 5-25 minutes. Their time estimates are just estimates and not good ones at that.
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February 2024 by John Gore
Fair, fast ,friendly,with my city visA/exec costco card. Earned money back.
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February 2024 by Dr Ayyappan
Good place to inspect and change tires. They give nice opinion on the tyre condition and suggest the remedies ataffordable cost. I love their work
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January 2024 by Mia Haines
For 2 weeks I tried to get winter tires and it was the worst experience ever. They never called me to tell me my tires were in until I called and the guy stated they had been there for a few days. I then arrived for my appointment and 2 hours later I get a call saying they are just now working on the car and they can’t put the supplier tires on because they are out of date according to Costco policy. The same thing happens 4 days later. I decided to order a different brand to see if that helps. I arrive for my appointment and two people proceed to tell me I owe $500 for the tires but I explained that I spoke with Dalton who is a supervisor and stated he told me he would keep my money on the account and not refund me for the old tires that didn’t work so that the money would go straight to the new brand I was ordering and since they were cheaper I would get money back. The man at the cashier said that “they don’t keep money on file” After 30 minutes they finally realized they owe ME over $200. 5 hours later I get a call saying they ordered the wrong size of tires for my car. I get my car back and my tires aren’t even properly inflated. SO many mistakes, truly a frustrating experience.
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December 2023 by JSU
Love costco but hate tire center. Arrive 9:45 for first 10am appointment. Told 90 minutes. 90 minutes later and car has not moved. Supervisor Nathan tells me to expect 2 hours and 30 minutes now. Maybe hire someone with a high-school education that can schedule and assist loyal customers.
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December 2023 by Steve Bao
I brought my car over there for fixingone leaked tire and rotation. It ended up they broke one of my lug nut stud and asked me to bring to different place to fix it without any reimbursement. First, they blamed with wear and tear. It seems not strong enough and they blamed that previous mechanic overtightened the lug nut. They did break it but not willing to responsibility for it. I waited 2 hours over there with my car got broken lug nut stud and the leaked tire was not fixed. I am not happy with the tire service at Costco and never buy the tires there.
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November 2023 by Ivan Varnitski
Awful, unprofessional service. I made a mistake buying tires from Costco and now I have to go back for tire rotations to maintain warranty. Lest time it took 2 hours (tire rotation is 20 minute job) and they failed to fill up tires to required pressure, leaving them at half of the required pressure. After I called it out the shift manager proceeded to lie to me that they did inflate it to spec just to switch to apologizing once I showed him real numbers. And no, they did not offer to fix their mistake. Had to inflate my tires myself, in the dark under the rain.
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November 2023 by Angie Barnes
Got there right at opening, the guy at the front was really mean to me, I left my car, walked home. Never heard from them all day, tried calling. I walked all the way back 40 mins before they closed and he said they couldn't get to it and asked me if I wanted my key back. They could've at least called and I could've gone somewhere else
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October 2023 by Benjamin Lei
Had an appointment for 12:00PM on 10/14/23 to install new set of tires. I was told it would take 60-90 minutes. Took them 3 hours to finish. I did not get a call until 3:00PM that the car was ready to be picked up. This will be my first and last time going to Costco for tires.
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July 2023 by Ryan
I got new tires installed and balanced and only a few months later two of the wheel weights fell off causing vibration. When I tried to call to get it fixed no one answers and when they finally did pick up they immediately put me on hold multiple times for an hour until I gave up and hung up. Very poor service. I would go somewhere else next time.
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June 2023 by Cindy M.
Not care at all. Walked in for a flat tire. Told to wait. Checked on 1hr and 2hr…. Then a guy said they have 6 cars from yesterday, and 2 more ahead of me. Why not tell at the beginning?? Or at 1hr check??
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March 2023 by Speedster O.
Costco Tire Shop customer service is poor compared to the retail side. I purchased a set new set of Michelin Pilot Sport AS4 in 2021. Great tires, but the customer is poorer than poor. Little did I know Costco charges for every little service unlike all other reputable tire shops. They charge $10 per tire for a winter exchange, $5 per tire for rebalancing, etc. They never tell you the fees until you arrive. They run their business like the Bank of America with fees for EVERY service you can imagine. If I would've known this ahead of time, I would bought my tires elsewhere. Never again!Buy your tires elsewhere. Costco Tire Shop is a pain to work with!
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March 2023 by Phong Le
Tire rotation appointment was at 3:45. Checked in at 3:30. They did not get to my car at 4:30. Canceled the appointment. Won't come here again. What's the point of the appointment?
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February 2023 by H. Shen
Has one tire busted and need a replacement. For the first time, I was told there is 1 tire in stock and Costco can sqeeze me in next week. Came back next week, waited in the store for more than 2 hours and was told they could not find the tire. No apologies whatsoever from store! They told me they will order the tire. Call many times to check status and nobody answered the phone! Have been to the store four times so far and still still running spare tire on my car. The tire is under road hazard warrantee from Costco but do not want to waste time with Costco so will buy the tire from other places at full price. Absolute the worst!
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February 2023 by Mike Petty
This isn't a real business for me. A real business in the 21st century has a working phone where you can speak to someone or at least leave a message and receive a return call. You can't do that at this place of business. I needed to reschedule my install but only way to do it is drive there and walk in to speak to someone. I will say there were fine with me cancelling after I realized dealing with them isn't worth it. I'd rather spend 10-20% more than have terrible service.
