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August 2023 by J W
First in-person interaction (after filling everything out online in advance) was with Lisa who at 15-mins to closing asked me to come back a diff day. Surprising but NBD. Returned a few days later and while I was finishing paperwork a woman stopped in to ask questions and was then instructed by Lisa to wait her turn. Then when I finished paperwork Lisa initiated to walk me up to the unit...and then advised the woman she'd need to go stand outside the store and await our return vs sitting inside, quietly where she was. I found this to be a rather odd and uncomfortable interaction because it's not like she was a threat or looking to take anything.And besides...there's cameras everywhere...
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July 2023 by Jennifer Wilkins
Very clean units , no rodents, if needed would use again
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October 2022 by Duane Meyer
Stopped in to inquire about returning some moving blankets from uhaul. ( Given bad info from another source) Navia was very helpful and went out of her way to assist. Called Uhaul and made sure I got credit for returning them. Went way beyond usual and customary service. Navia’s presence alone makes this a business worth using. Highly recommended!
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October 2022 by David Sandwith
Great customer service pleasant Navia is very helpful U-Haul is very lucky to have her!!
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October 2022 by Zac Riley
Great experience! Staff made the moving process less stressful and were friendly. Navia is amazing and took extra steps to take care of us.Location was perfect for our needs, felt our belongings were safe and secure. Provides plenty of hand carts for customers. Would use again.
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October 2022 by JP3sj S
highly recommend this place! all the staff have been so courteous & caring - of course elevating their customer service. the hallways are very clean and well lit.
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September 2022 by Leinaala Crawford
Totally great experience from beginning to end. You pay a little extra but well worth the security and service. Navia was helpful attentive and supportive in all transactions!! Not to mention she looked after my uhaul rental, and made sure I only paid fair prices. She is fantastic.
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June 2022 by Gail Kelley
I love the piece!it makes my kitchen look organized.
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March 2022 by Becky West
Navia is amazing. Was so glad to have her help getting set up. This facility is so clean and well maintained. Grateful to have come here!
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January 2022 by Barak Rosenbloom
I rented a Uhaul van from them yesterday and had an issue with the customer service...I've always had a great experience with them and was quite surprised.I left detailed feedback on the iPad in the store. When I woke up this morning the manager had already sent an email apologizing and inviting me to get in touch.I dropped the keys off a little while ago and the manager was amazing. I told her more in depth about what had happened and she acted with the professionalism, kindness, and customer service I had always experienced there. She promised that in the future I would always have that kind of service from them, and I am 100% confident that I will.Every business, including mine, occasionally makes mistakes or provides less than a great customer experience. I judge a business on how they respond to these issues. That's why I'm giving Issaquah Highlands Self Storage 5 stars and why they will always be my go-to for van rentals.
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December 2021 by D.W.B.
The process to get the storage unit was quite surprisingly quick and easy. Great customer service as well!
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November 2021 by Michelle Maclise
My dad had been renting a few storage units for many years here. He’s gotten older and put me on the account in case anything happened to him. Times have been very challenging for him and he no longer had an active phone number and was late on his storage payments. Navia from Issaquah Highlands Storage called me one afternoon out of genuine concern to find out if my dad was ok because she tried to call him but was unable to reach him. Fast forward to this last week and Navia warned me that they would have to auction off his units if he was unable to pay for them. There was a particular sentimental item that I wanted to retrieve before they were to put them up for auction and Navia exceeded her duties by sending me photos that she had taken of each unit so that I could possibly identify which unit the item was in. She helped answer my convoluted questions with kindness and professionalism and assisted me in retrieving the family heirloom. Navia is an special human who puts kindness first and I am very grateful for her help.
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July 2021 by Donna Salomon
My experience was very positive at Issaquah Highands Self Storage. The service was great and the Rep was funny and personable. I was able to get my new storage unit right away. I would recommend this storage facility to others!.
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July 2021 by Jeff & Cindy Y
Fabulous! Navia and Jim's warm personalities really helped a stressful situation. Navia went the extra mile, even coming in on her day off to personally help us. The storage units we rented were clean as was the complex in general. Highly recommend Issaquah Highlands Self Storage.
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April 2021 by Todd Brenden
Navia (Manager) handled our storage needs withefficiency and cost effective care.Her level of unparalleled professional excellence is to be commended .Respectfully and Appreciatively,Satisfied client.Todd Brenden
