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March 2024 by Brad Anderson
Been with Issaquah Vision for over 40 years. Wouldn't even think about anywhere else.
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March 2024 by H
DONT GO TO THIS CLINIC EVER WITHOUT READING THIS!I had 2 appointments with an optometrist Dr. Adam Smith. After the visit, I was informed by the receptionist that I don't have to pay anything out of my pocket as they contacted my insurance and confirmed that the insurance will cover the total amount. Later, when I called to book my 3rd appointment at this clinic then within few days, this clinic sent me an invoice and charged me full for the earlier 2 appointments. This clinic does such things to lure patients to their clinic and give all FALSE details about appointment charges and then slam you will heavy bill later.Please don't fall for this trap and avoid going to this clinic!"It is my sincere request to this clinic to stick to their words and remove the charges. I wish this clinic should not break trust and keep their dignity. I would really appreciate honesty and transparency hereafter."Being reputable, this behavior is definitely very INAPPROPRIATE and extremely MISALEADING. I strongly believe this is wrong behavior and not expected from this clinic.
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March 2024 by Kendra Nordberg
Great office.
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March 2024 by S S.
DONT GO TO THIS CLINIC EVER WITHOUT READING THIS! I had 2 appointments with an optometrist Dr. Adam Smith. After the visit, I was informed by the receptionist that I don't have to pay anything out of my pocket as they contacted my insurance and confirmed that the insurance will cover the total amount. Later, when I called to book my 3rd appointment at this clinic then within few days, this clinic sent me an invoice and charged me full for the earlier 2 appointments. This clinic does such things to lure patients to their clinic and give all FALSE details about appointment charges and then slam you will heavy bill later. Please don't fall for this trap and avoid going to this clinic! "It is my sincere request to this clinic to stick to their words and remove the charges. I wish this clinic should not break trust and keep their dignity. I would really appreciate honesty and transparency hereafter." Being reputable, this behavior is definitely very INAPPROPRIATE and extremely MISALEADING. I strongly believe this is wrong behavior and not expected from this clinic.
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March 2024 by JB Wright
Dr. Cassidy and his staff are always friendly, helpful and thorough. I’d recommend Issaquah Vision to anyone!
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March 2024 by Teri Scafidi
Great experience. Friendly and professional team. Love my new glasses and sunglasses too.
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February 2024 by Steve S.
They call 4pm on a Friday before a Monday appointment telling me that my insurance isn't pulling up correctly. I called back just after 5 pm and left a message. When I get there they tell me I have to pay out of pocket and I say no. Then they slap me with a $100 cancellation fee. If they would have just called me back prior to showing up or told me about the issue prior to the cancellation period I wouldn't have get hit with a fee. Shady practices.
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January 2024 by Connie M.
Great service! Easy appointments, several reminders, no waiting in the waiting room. Smooth, kind and helpful with my 94 year old mom. Thanks so much!
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December 2023 by Chris Tews
Dr Shani Rerecich is excellent and always explains the test results and care plan in detail. I recommend the office for all your eye care!
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November 2023 by Edwina Bassett
Always friendly and helpful. When your doctor comes in on his day off to see you that makes him and his staff stars in my book. Many thanks!!
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November 2023 by Patti Miller
My husband had his first appointment at Issaquah Vision. They are a very friendly and nice place to get an eye exam and glasses. Very helpful staff and the doctors really seem dedicated to helping you see better. I give them 5 stars for sure.
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November 2023 by patti oberg
I love Issaquah Vision Care. The staff is always friendly and very competent. Dr Steve Cassady has saved my eyes. He is skilled, competent and always truthful. He takes the time to answer my questions explaining what he is doing for my scratched cornea and dry eyes. I wouldn’t go anywhere else for my eye care.
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November 2023 by Amanda Strombom
I have had regular eye exams at Issaquah Vision for many years. They have always been respectful, careful and thorough, writing up prescriptions for me without any pressure to buy glasses if I didn't want or need them.
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November 2023 by Heidi Braile
I have come to Issaquah Vision since I was 12 and needed my first pair of glasses...and I always enjoyed my appts - yesterday was no exception. I still, to this day, will go to no one else...until Cassidy retires.But, times are changing. I will never prefer checking in to a kiosk. I miss the days when a real person would do that. The reason I gave 4 stars is because when I made my appt, I needed to make them for me and my 3 kids. I've had 4 appts back to back before without issue. But, this time they said I could only do 2 at a time. They would not give me a REAL reason...only that it was policy. It was pretty disappointing.
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October 2023 by Karen Williamson
The doctors and support staff in this practice are wonderful! I moved to WA recently and had to find a new place for vision care. From the first visit, I found this office to be professional and so pleasant and helpful. I have recently had cataracts removed and there are several follow up visits after surgery. I have actually seen every doctor in the office all all are knowledgeable, personable, and really listen to and address your needs. I highly recommend Issaquah Vision. They are top notch!
