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November 2022 by Ankit P.
A bad receptionist reflects very poorly on the business. I scheduled an appointment and told them I'll be a few minutes late and ASKED if it was fine . She said no problem. Drove 30 mins and on reaching was told there is no need to get in and that my appointment was cancelled. My family isn't coming back here anymore
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July 2022 by Dc D.
Great service and awesome staff... thanks to all for your help and professionalism. I'll be back soon.
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July 2020 by Lisa B.
Best eye exam ever for myself and hubby! Dr. Nguyen was warm and friendly and so efficient! We were in and out with new prescriptions within 20 minutes! She answered all of my questions and concerns about both of us and set my mind at ease! Marjorie ROCKS! She had my new contact order in less than 10 minutes flat at only $20 with my insurance. My husband needed brand new progressive lenses and Marjorie explained all the ins and outs with total professionalism and empathy! We put in his order and will get a call from her when they arrive. Nice job all for our first visit! It will most definitely NOT be our last! Thanks again!
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December 2019 by Jason Wise
We are so lucky Dr. Mai Nguyen referred us out to a specialist for my daughters eye problems. Thanks to her noticing and giving us the right referral she saved our daughter from a lifetime of struggles with her vision.
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November 2018 by Nerissa Jenal Wise
Dr Nguyen is patient and listens to any concerns you might have. The best part is she problem solves and assists you with your eye health. She was wonderful with my daughter too.
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July 2018 by Felicia B.
Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with the first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.
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June 2018 by timber y.
Very poor receptionist service. Said my insurance would be no problem over the phone, but when I got there she wanted another $220 for the eye exam. I declined and she immediately countered with $120. For the eye exam! Costco optometrist charged me $80 and my insurance will cover the full amount, no co-pay. This place is run by a scam artist, no wonder there was not one customer on the premises.
