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November 2023 by Sarah Robillard
We had a super seamless and fun experience picking out a mattress, all thanks to our girl Eve! She was so kind, thoughtful, patient, and knowledgable - we felt so confident picking out our mattress. Thanks Eve for thee best experience we could’ve imagined! You deserve it all!
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November 2023 by Jennifer Hoffman
My husband and I came in open to any mattress. Our associate was so kind, patient, incredibly informative, not at all pushy, and helped us pick exactly the right mattress and base for us and our middle-aged, bad-back, snoring, dog-on-the-bed, needs. I hadn't planned to buy a mattress from a "strip-mall shop" but I'm so happy I did.
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November 2023 by Amlan Das
Great store, very helpful staff. Eve was very helpful, knowledgeable, and helped us make an informed decision to pick up the mattress that best made sense for us. Eve understood our needs very well.
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November 2023 by Rumani
On a late Saturday evening, nearing closing time for Eve, she dedicated time to guide us through the mattress selection process, considering my severe lower back pains. Patiently, she allowed us to test various options and generously granted us the space and time needed to reach a decision—a notable aspect of our experience. Returning nearly a week later, we finalized our mattress order. Though Eve wasn't present that day, Lucy seamlessly took charge, ensuring everything was sorted.We extend our heartfelt gratitude to both Eve and Lucy for their assistance in finding a mattress tailored to our specific needs and hope that our search for the perfect mattress are over.
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November 2023 by Autumn Patten
Eve was fabulous!! She helped walk us through our mattress buying process that can be a very overwhelming experience with ease, kindness, and knowledge. She remembered and used our unique names throughout the entire process and also did a great job balancing other guests that came and went throughout our buying process. Thank you Eve we’re so excited for our new mattress!
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October 2023 by kerstin huber
Kristina was amazing!I kind off knew what I wanted, and Kristina narrowed it down and made my purchases quick and easy. I really appreciated the tips and tricks on how to break in the new mattresses!Thank you Kristina
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October 2023 by Tracy Tran
Farrah was amazing!! She was super knowledgeable and kind helping my elderly mother find the perfect mattress and pillow. She was so patient and made sure that there was a delivery date and extra notes that worked for my mom. It really was our lucky day running into her since she was subbing in!
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September 2023 by Devendra Chauhan
I was helped by Eve and she was great at letting me try many different mattresses and helping me make my decision for my kid. She was welcoming and also generous to offer water in a hot day. She explained all the delivery process, return process and had a smooth buying experience.
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September 2023 by Suzanne McDermott
Easy, friendly, fast, and great value service and experience, helped by Kristi. Took the time to explain our different options despite the store being very busy over the labor day sale. Excited for better sleep-thanks!
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September 2023 by Shirley Atkins
I was lucky to have Kristi at the Issaquah store help me with the purchase of a new mattress and box springs. She was friendly, knowledgeable, and very pleasant to work with. She had a good understanding of the different products available at Mattress Firm and which one to recommend for my needs.
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September 2023 by Tawan Wieburg
Amazing customer service! Kyle, Kristi, and Eve were super patient and knowledgeable. And yes, we even shared some good laughs along the way;-) Can't wait to have our new adjustable bed delivered on Sunday. Woo hoo!!!! Thanks so much, guys!???
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August 2023 by Danielle J
I had a great experience shopping for my new mattress. I was helped by Kristi and she was great at letting me try many different mattresses and helping me make my decision. The store was busy and Kristi was working alone, but she greeted each customer and got them started. She skillfully bounced between customers to make sure each person got what they needed. I am a very happy customer!
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August 2023 by Aleks Bennett
Kristi was a true ‘sleep expert’ to me. Without trying, I often end up being a pain of a customer, and in this case I simply didn’t know what I want, I just knew I needed a new mattress. From beginning to end, Kristi patiently listened, advised and I ended up having the best mattress for me, and I’m very thankful.It was a pleasure to work with Erica as well!I appreciate the patience and the knowledge very much. When it comes to a big decision like a new mattress, something we don’t think about daily, the expertise is a must. Thank you!!!
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August 2023 by Dana Mckinnon
Erica & Kristy were very helpful! Great experience!!! We were at the end of our frustrating search and called as a long shot. Erica was so helpful over the phone that we took the time to come in and walked out shortly afterward with everything we needed at better prices than expected with delivery & set up arranged for everything for tomorrow. Great experience we walked in a Kristy recognized our name from Erika and knew what we were looking for so help felt seamlessly at hand. They are a wonderful team. They were somewhat busy and seemed to personably take care of each of us in a fun, efficient & effective way. My husband hates to shop and stayed that he would totally come back for our next mattress. Thanks so much for your help today Erica & Kristy! The McKinnons
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July 2023 by Chris Van Der Vliet
Erica was incredibly helpful and knowledgeable. My favorite part of our experience was her interaction with my two young kids. She understood their excitement and even encouraged their curiosity of every single mattress in the store. She treated us like family and my kids gave her big hugs goodbye. My 5 yr old son is excited about his full size bed. We will be back next year for my daughter's big kid bed. We hope Erica is still around when we do. Thanks!
