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March 2024 by Susan Jacobs
Great care from the Doctors and a great staff! You can get high end designer glasses, or just a basic pair, and you will be fitted and adjusted by an expert Optician.
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March 2024 by Gary Horcher
Crystal was a sight-saver Saturday, after I accidently mangled my prescription frames on the way to an event--where I needed the glasses to read.She quickly found new matching frames, managed to pop my lenses in, and I walked out greatly relieved.Crystal's a pro, and great in an emergency.
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March 2024 by Donald Swartz
My visit was a walk-in. I was served promptly, efficiently and ina friendly manner. The price was very affordable for new frames and high-quality lenses
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December 2023 by Alberto Meo
A store with a great selection of stlish italian-design (and made) frames, high quality lenses, and a perfect service to provde a very smooth and curated customer experience. Highly recommended!
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November 2023 by Vivek Malhotra
Terrible - the doctor was overly technical to the point of me asking many questions and the answers were complex, relatively poor bedside manners and borderline patronizing. The front office was useless and rude - they did not provide the contact lens prescription on paper. I had to get the doctor to finally put it on. And the sales lady for helping with glasses did not seem interested in helping me with the frames or options for lenses. Very poor service and selection of lenses is also not good.
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October 2023 by Sandy Kovalak
Great experience from the time I walked in, met the doc, worked with the Optician and paid for my new specs. Friendly staff.
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October 2023 by Angelica Brewer
It was difficult to order contacts through this location. There were multiple times when I would've been overcharged significantly if I hadn't spoken up. If you buy anything through this location, please double check your receipt and ask them to go over each price with you. You are likely getting overcharged.First, after locating my files, I let the sales rep know which prescription was most recent. She said that I was out of vision insurance for contacts, and I had to clarify that I had only bought 6 months of contacts (through this location too) so far. She looked into my insurance and saw that I did in fact have unused benefits. She then said we could order 6 months and I told her my address was outdated. She insisted on checking both my files even though I stated repeatedly that neither had the new address. I said, "it isn't," three times.Then, she told me contacts would be about $175 out of pocket which sounded ridiculously high. I gave her my card information. She called me back later stating that she gave me the wrong amount and my contacts would only be $6 out of pocket. If I wasn't vigilant I would've aid over $200 for contacts that should be $6 under my insurance.
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August 2023 by Jack Johnson
Great service. Everything was explained well and in a professional manner. Thank you for the above mentioned.
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June 2023 by Smitty M.
If I could leave less than one star I would. I don't understand what I did wrong today. I came in with a prescription with the intent to get new frames and lenses. I looked for about threeminutes after locating mens frames ( no one acknowledged me) and when I picked a pair up the lady instantly came over and told me to put them back they can't have people stealing frames. I told her that isn't my intention and she said some one had recently stolen frames and I assured her I just wanted to buy glasses and showed her the prescription I had carried. And she said she would have to follow me until I left. I just left and went to Snoqualmie to a different place with better service. I don't know how people can select frames with out trying them on or looking. It was bizarre because it's not a huge place and I was the only one there
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June 2023 by Lynda Case
I love the Dr's here and all the folks that assist with ordering glasses are all very personable and helpful.
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March 2023 by EddieBoBrennan
This place is ridiculous!!! Two people working (w customers), five people waiting. No order. No check in. No way of reserving your spot so you will be taken in the order you arrived. And, no idea of wait time. They promised to contact me when my glasses arrived. That didn't happen. And very expensive to boot!!!
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February 2023 by Karen F.
Thank you Katie!!!You are so fast efficient and kind!!I received the best service!!
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February 2023 by Barbara S.
I have made my third trip in here. Each time trying on glasses frames for about 20 minutes. They never acknowledged me in any way. No hello, we will be right with you, can we help you. Nothing. It is unfortunate my insurance has only them for in network. What kind of business ignores customers! If they were busy I would understand. One employee helping a customer. I will go elsewhere.
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November 2022 by Jerome Yamada
Very pleasant experience with both doctor and staff at the Pearle Vision in Issaquah. Highly recommend this office.
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October 2022 by Mark Schulz
The staff did a great job! The consultant that assisted me was outstanding with readjusting my current glasses, ordering new lenses and was so patient with everyone.I went on a Saturday, and they were very busy!Recommend this center.
